Hillsboro Chrysler Dodge Jeep Ram - TX

Out of state customer I bought a nice 2014 Dodge Ram in August 2016. Price and sales staff We're great. I couldn't find the title from the car I traded. I'm from Arkansas. I bought a nice 2014 Dodge Ram in August 2016. Price and sales staff We're great. I couldn't find the title from the car I traded. I'm from Arkansas. I paid an extra $2000 until I can get the title. Well getting a lost title takes time. They have told me I'm evasive and a piece of work. If your from out of state and you want to do bussiness there you better have your title in hand. I'm having trashy e mails going back and forth and have told them I'll bring the truck back if you cash that check. It's their way or the trail ways. I have bought a truck from Pollard Ford in Lubbock. The bank had the title however it still took around six weeks. They don't really believe anybody they sell to. Not happy with them at all Sean Dunagin More

most horrible experience I would never go to this place again they lied on my milage so I could get finance through bank put my income higher than it actually was tried to get I would never go to this place again they lied on my milage so I could get finance through bank put my income higher than it actually was tried to get transmission fixed after having it for less than a week had to fight for a rental car so it could get worked on they said the things that were wrong with it that the warranty did not cover my husband went to get the truck they lied to him and told him key and paperwork was locked in manager office so I went up there turned out service guy took our key home we had back up key so I had to argue to get truck and would pick up key mon I just wanted my truck back since it was not being worked on the service manager or whatever you would call him finally got it go in today to get key and paperwork me and husband ask questions and he lied to us about what got done when my husband questioned it he got angry with us so I asked to speak to someone who could answer our questions and he got ugly with us stormed put talking crap under his breath and came back to tell us the guy was not there but he just got off phone with someone that supposedly told him what was done More

complicated Had some issues, but was told in order to correct I would need to delete any bad reviews I had and this site is making me write something as well. So Had some issues, but was told in order to correct I would need to delete any bad reviews I had and this site is making me write something as well. So there you go. More

dishonest sales tactics These people will say anything to get you in the door. Do not trust what they advertise in print or on-line. The add in the paper was clear on a par These people will say anything to get you in the door. Do not trust what they advertise in print or on-line. The add in the paper was clear on a particular vehicle for a particular price with specific discounts and rebates. When I called the dealership from over 100 miles away, I asked if this specific vehicle was still in stock. Juan went to great lengths to convince me that that vehicle was still "in stock". I drove over 2 hours and was met at the door by Juan. Juan immediately told me that the vehicle featured in the ad was no longer available. He wanted to show me a comparable vehicle that was actually listed at a lower MSRP. Against my better judgement I allowed him to do that. The vehicle seemed alright, so I told him we would see what he could do. That's when the real tricks started. After several minutes of bull____, I got up to leave. The sales manager then came out and, after several minutes agreed to honor the advertised price. I'm not a fool, and realize that they got what they wanted, they sold a car. But what they don't understand is that I will probably buy another 5 to 6 vehicles in my lifetime, however none of them will be from a Bossier dealership. I will also take every opportunity to share by experience with everyone I know. I got the vehicle, but it took way too much wrangling. This was the quintessential "bait and switch" routine, and the whole experience, from the unprofessional sales crew to the dishonest sales tactics was exhausting. More

Update Was not happy with the dealership as the deal fell apart right before I was to take delivery of the vehicle. It did take some time, but they refunded Was not happy with the dealership as the deal fell apart right before I was to take delivery of the vehicle. It did take some time, but they refunded the money due to me to rectify the situation. More

Very poor service. I took my Jeep in on a Monday to fix a service light indication(2nd time in for same thing) never heard from them. I had to call them because they wou I took my Jeep in on a Monday to fix a service light indication(2nd time in for same thing) never heard from them. I had to call them because they would never call me. On Wed. of that week I called and they told me a part had to be ordered and every thing would cost me $ 350.00 and I told them okay lets get it done and asked when it would be done. They told me Friday at 3:00pm. Got there Friday at 3 and guess what, no work had been done to it. They apologized and said they had been real busy and I could take my Jeep for the week-end and bring it back on Monday. (really) It's all about them not the customer. More

poor customer service Poor customer service, long waits to finalize purchase. Staff was not very helpful when asking for a certain sales person. Would not recommend to Poor customer service, long waits to finalize purchase. Staff was not very helpful when asking for a certain sales person. Would not recommend to friends or family unless they have a lot of time on their hands More