Hinshaw's Honda
Auburn, WA
Is this your dealership?
Filter Reviews by Keyword
By Type
577 Reviews of Hinshaw's Honda
Angel did a great job, there was no pressure sales. Told him I didn't want to play games and he honored that. (Angel RUN while you can keep your soul!!) Where the rating takes a dive is when I feel I w Told him I didn't want to play games and he honored that. (Angel RUN while you can keep your soul!!) Where the rating takes a dive is when I feel I was lied to primarily about an inspection being done!! Nope, because EVEN if the window sticking 2 days later, and no response from Hinshaw. Then we took it into BMW to have them assess the issue. BMW offered to perform a courtesy 47 point inspection (odd, same type we were told Hinshaw did...) well, the technician found the thrust arm bearings are shot & need replacement. I get I bought an AS-IS car, but this is the worst xxx I have purchased from anywhere. I obviously thought Hinshaw was a higher standard company, but apparently that is only until the deal is sealed. Why do an inspection if you're going to hide the results, OR why not tell the customer what you found and work to come to an agreement. I tried several times to reach Hinshaw (even the GM) but crickets. Almost forgot, the other day I get a rejection notice from some Credit Union because I had too many inquiries. I told these ID10tS from the beginning I had a pre-approval from my CU. So, what a joy to find a credit hit because of a loan submission to some CU even though they new I had it handled!! Enjoy the sale, it's the last you'll see from me, and hopefully everyone I talk with via "word of mouth", or social media. STEER CLEAR! More
Employees were polite, professional, friendly and very patient with my questions. I appreciated no hard sell approach which is why I’ve gone there for years for service. The sales and service teams are ex patient with my questions. I appreciated no hard sell approach which is why I’ve gone there for years for service. The sales and service teams are excellent. More
20+ yr service customer. 1st time buyer from them, my 5th Honda. Accessorises install had a few hiccups, requiring to return fix. 1st time buyer from them, my 5th Honda. Accessorises install had a few hiccups, requiring to return fix. More
Very courteous and professional, the work was done quickly. Overall a very pleasant experience. I drive out of my way for them to work on my car. quickly. Overall a very pleasant experience. I drive out of my way for them to work on my car. More
Because of the cold weather, I came in for a last-minute appointment, which they said would take two hours for the 15,000 mile check. It took a little over an hour, and everything was checked for the heav appointment, which they said would take two hours for the 15,000 mile check. It took a little over an hour, and everything was checked for the heavy freeze that was coming in the next day. More
This is the third HRV that I have leased with Honda. Charles Fellows has assisted me with the last two. I was quite conflicted with my last purchase. Charles knew how to guide me through this transactio Charles Fellows has assisted me with the last two. I was quite conflicted with my last purchase. Charles knew how to guide me through this transaction. He was working also with another woman. I went over to her and advised her to trust Charles. He has a way to work well with senior citizens. Thank you, Charles. Also thanks to the assistant manager who went to bat for me with Honda financial. Merry Christmas and happy new year to all! More