Hoffman Audi of East Hartford

They had a used Mercedes vehicle advertised. We had cash to buy. We appeared at the dealer. My wife test drove the vehicle. We had 2 questions. The next day I got the call - and they answered one of the to buy. We appeared at the dealer. My wife test drove the vehicle. We had 2 questions. The next day I got the call - and they answered one of them. I asked it again - along with an offer contingent on the answer. 20 min later the phone call telling me 'they could not sell the car at the that price." I was like, OK, whats the counter offer? No counter offer - its our stated price - if you want to make another offer - then go ahead. I said, I'm not negotiating against myself, whats your counter offer. I have cash and am ready to buy the vehicle. Sales man gives me a number - I tell him thats not good for me; playing his game right back at him. He said, well, 'you gotta give me a number." I said now we understand each other right? He mumbles something. I give him another higher number- he says he'll get back to me with the answer to the question. 1 day. 3 days. A week. ten days. Then I see they have discounted the vehicle to my original offer. I call back and say, whats up, why didn't you call me back with the answer. No - this is what the salesman said: "I get 30 calls a day, I can't the details of all of them." I tell him that I'll speak with the sales manager. I make the SAME offer I made before to the sales manager - which is exactly $11 less than what they are advertising the car for - he NEVER CALLS ME BACK for a day. He then calls me back and tells me that 'its not their car, its the Porshce dealer's car and he needs to talk to them.' This now a dog and pony show. My offer is ELEVEN dollars under their asking price. $11. Well, it does not include the junk fees, you know, prep, transfer, polishing, etc etc etc. Does not include tax and license, but then no offer ever does - thats extra. The next morning, I go to the Porsche dealership. Talk to the salesman who replaced the guy to sold me MY Porsche. I tell him my story, tell him I am ready to buy, point out the car, point out the price - and tell him my offer. He's like, OK, I'm go make sure its ok with the multi-dealer manager. He comes back out 10 min later and tells me 'that number won't do it, but they'll call me 'later today' when they have their 'rock bottom number.' Well, here we are, 2 days later - the vehicle is now on internet special for $400 less than my offer, which would neatly cover their junk fees and charges - and STILL no phone call. Guess Hoffman too many cars in Jan 2009 to bother selling me one for their asking price. More

I have a S4 that I bought new from the dealer a little over a year ago now. I still don't have keys that work, my ESP doesn't work (both of those issues have been brought in 4 times now), my dynamic headl over a year ago now. I still don't have keys that work, my ESP doesn't work (both of those issues have been brought in 4 times now), my dynamic headlights give errors every once in a while that they can’t figure out. I get a grinding when I'm turning and breaking, they wrote up false documentation and when I called them on it they corrected it. I was told that I was only picking up on these things because enthusiast. When I drove off the lot my check engine light went on and when I brought my car in for a 15,000 mile service a 25,000 mile service was documented as being completed. I can keep going, but I think you get the point... More

Each time my car goes in for service, I am concerned about their troubleshooting capabilties (besides the high cost). Audi does have a high failure of components and gaskets etc. Unfortunately Hoffman about their troubleshooting capabilties (besides the high cost). Audi does have a high failure of components and gaskets etc. Unfortunately Hoffman Audi increases the maintenance cost and the number of trips to the dealer, due to incorrect identifying of problems. More

Hi Frank, I drove to your store for 3.5 hours from 100 Hi Frank,<br><br>I drove to your store for 3.5 hours from 100 miles away on Saturday. I met with Scott who was very polite and caring. He was technica Hi Frank,<br><br>I drove to your store for 3.5 hours from 100 miles away on Saturday. I met with Scott who was very polite and caring. He was technically knowledgeable about the car and showed me lots of cool things on it. He definitely seemed to know what he was doing. Plus he was very enthusiastic and sounded like he enjoyed working there. So from the time I stepped in to the store and until we test drove the cars everything was great.<br><br>Then we starting talking about numbers. I was hoping that I could trade in my very old car, and get a little bit more brake on the price so that I could afford the car that I was most interested in. They looked at my car and its determined value didn't help me much and Scott told me that his best offer for the car was already on the table and that he couldn't do anything better than $27700. Everything up to this point was OK. I can understand if you can't afford to sell a car below a price level that you've set. That's totally fine. But what happened next was totally unprofessional and typical of a "used car salesman" and not a certified Audi dealer. Especially not expected from a general manager at least.<br><br>After our price discussion, Scott told me that he was going to ask Bob to see if anything else can be done about the price. They both first took a look at my car and spent at least 10 mins or so outside trying to determine its trade-in value. Then they came back inside and maybe spent another 10 mins or so in Bob's office discussing my situation. When they both came out of their meeting, Bob introduced himself to me and he started a conversation about the price of the car. He asked me what I expected to pay for the car and I told him that I couldn't afford the $27700 and that I was looking for more discount. Then Bob asked me where I got the $27700 price from instead of the original $28995 and I told him that Scott gave me the offer. Then he started questioning Scott in front of me about the price and told me that it would be a steal if I were to buy it at $27700. So aside from not giving me a brake after all that wait of his discussion with Scott, he was acting as if the price that Scott and I discussed has never been mentioned to him in their at least 20 mins time alone and he was instead trying to hike up the price on the car.<br><br>The only reason that Scott needed to consult with him was because of the price and my tight budget. If they had a discussion about me, how could he not know that Scott has offered me the car at such price and that I was looking for more discount. Moreover, why didn't they discuss this among their selves and came out with a simple yes or no answer but literally wasted my time by making me wait as if they were discussing my situation and then put on an act right in front of me. It seemed like a very cheap tactic. Up to this point I felt very comfortable working with your dealership and had no second thoughts. Even if I was not able to get the car that I most wanted at my price range, I was thinking that the amount of time and money that I spent on paying a visit to your store were worthwhile. But after seeing such practice right in front of my very own eyes, I was skeptical of everything that was told me up until that point.<br><br>I don't know if Bob was having a bad day or what but that's not my problem. I hope your store will not let such behavior get away but I certainly will not.<br><br>Regards,<br><br>Gilda More

Bought a 2002 S4 ($42k). I was 22 yrs old at the time. Rudest most unprofessional dealership that I have ever dealt with. I cought them "joy riding" my car when it was brought in for service. I had about Rudest most unprofessional dealership that I have ever dealt with. I cought them "joy riding" my car when it was brought in for service. I had about 10k invested in aftermarket equipment, so I asked the service manager (very nicely) not to allow anyone to drive the car (other than to and from the garage. I also had taken note of the milage on my car, prior to dropping it off. When I came to pick up my car, there was about 20 more miles on my car then when I had dropped it off. When asked for an explaination, the service manager (his name was Justin, don't remember the last name) put a call into the garage (with me standing there) where he found out that apparently Javier had taken the car to lunch with him a couple of exits away on I-84. He wanted to make sure that everything was "running ok". Keep in mind all that I was having done, was a factory scheduled oid change! The service manager's explaination for having let this happen was, "my bad, I must have forgot to tell them not to drive your car." I filded a formal complaint with Audi of America and have since sold my car. I wouldn't buy another car from Hoffman Audi of East Hartford, if they were the last dealership on the face of the earth! More

When I first went to Hoffman Audi, I already owned an Audi from another dealer and was looking to replace it with a new one. I had since moved and Hoffman was nearby. I called to make an appointment, and Audi from another dealer and was looking to replace it with a new one. I had since moved and Hoffman was nearby. I called to make an appointment, and went in to see the car. After a test drive and some number wrangling, I got what I consider to be a fair price so I bought the car. I picked up the car the next day and all was great. <br>Fast forward 3 years....time to get a new car (by now I have alot of brand loyalty), so I called Hoffman and the original salesman was still there. Althought I'm sure he did not remember me, they are apparantly organized enough so that he was having intelligent conversation about me almost immediatly from his files (very impressive). Anyway, I told him what options I wanted, and to call me back with a price. Later that afternoon he did so I went down to pick out a color from a car on the lot with the options I wanted. I picked a color (no testdrive necessary), signed the papers, and picked up the car the next day. Simple as can be.<br>Lastly, service is first rate. The car is always ready promptly and even unusual things are catered to quickly. The only (small) problem is that it gets busy in the AM at the service department, so a 10 minute wait is not unheard of. More