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Hoffman Ford Lincoln

East Hartford, CT

Overview
Reviews
Vehicles
4.3
603 Reviews
Call Dealership (888) 472-8497

600 Connecticut Blvd

East Hartford, CT

06108

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Showing 603 reviews

November 14, 2016

Easy in and out Brought my Lincoln in for it's maintenance. I was a little early, no problem. They took care of everything in no time at all really. The service rep w More

by ZUKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Barbour
Report | Print
Nov 15, 2016 -

Hoffman Ford Lincoln responded

Hi ZUKE, Thank you for choosing Hoffman Ford Lincoln for your vehicle service needs. We are pleased to read that our team provided you with courteous service in a prompt manner. We value you as our customer and are dedicated to ensuring your vehicle is running safely and efficiently for the years ahead as well as delivering a nicely washed car. See you at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

Helpful
November 10, 2016

Excellent Advisor explained everything very detailed. Did not tried to sell me something we did not need. Very experienced and knowledgeable and friendly Servic More

by ARIAMROSA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Barbour
Report | Print
Nov 10, 2016 -

Hoffman Ford Lincoln responded

Hi ARIAMROSA, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are pleased to hear that our team was very experienced and knowledgeable and explained everything your vehicle needed in detail. Thank you for your recommendation and please let us know anytime you have any further questions or service needs as we are here for you! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

Helpful
November 09, 2016

Best service ever, your team was courteous, professional and Great employees they really understand the meaning of customer service. Tremendous service dept best service dept ever. Service area was spotless I fe More

by JDEROSA1954
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Barbour
Report | Print
Nov 10, 2016 -

Hoffman Ford Lincoln responded

Hello JDEROSA1954, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are happy to read that you enjoyed our waiting area amenities and that our team provided you with great customer service. We value you as our customer and are dedicated to ensuring your vehicle is running safely and efficiently for the years ahead. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

Helpful
November 08, 2016

service was excellant. sch an app on line is the way to go. took me in on time. and out in good time. liked the wash and vacume of car. More

by HHKH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Peltz
Report | Print
Nov 08, 2016 -

Hoffman Ford Lincoln responded

Hi HHKH, Thank you for choosing Hoffman ford Lincoln for your vehicle service needs. We are happy to read that our team provided excellent and prompt service and that you enjoyed our wash and vacuum! We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead as well as delivering a nicely washed vehicle! See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

Helpful
November 07, 2016

2 hour oil change Oil/filter change took much longer than expected. 2 hours for service and car wash. Also, oil life monitor was not reset by mechanic. Past service ex More

by xyz123
Recommend Dealer
No
Employees Worked With
Brian Barbour
Report | Print
Nov 21, 2016 -

Hoffman Ford Lincoln responded

Hello xyz123, Thank you for providing us with your feedback about your recent visit to our Hoffman Ford Lincoln service department. We sincerely apologize for the extended wait time that you experienced during your routine maintenance. When trying to locate your information we couldn’t find it based on your username that you have listed on DealerRater. I would love the opportunity to speak with you to further address your concerns and any questions you may have. I can be reached at (860) 290- 5519 or via e-mail at alison.gilbert@hoffmanauto.com. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

Helpful
November 07, 2016

SERVICE AT HOFFMAN SERVICE WAS GREAT AND CUSTOMER AREA WAS TOP. EVERYONE WAS BOTH HELPFUL AND FRIENDLY AND THE WORK WAS DONE IN A PROPER AMOUNT OF TIME More

by FRANKCEIL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Barbour
Report | Print
Nov 07, 2016 -

Hoffman Ford Lincoln responded

Hi FRANKCEIL, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are pleased to hear that you enjoyed our waiting area and that our team was helpful and friendly and completed the maintenance in a prompt manner. We value you as our customer and are dedicated to ensuring your vehicle is running safely and efficiently for the years ahead. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

Helpful
November 03, 2016

Service appt All employees very courteous, friendly and professional. Do not get this type of service EVERYWHERE for sure !!! Keep up all the good work. Tha More

by CCASEY161
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Genereux
Report | Print
Nov 03, 2016 -

Hoffman Ford Lincoln responded

Hello CCASEY161, Thank you for choosing Hoffman Ford Lincoln for your vehicle service needs. We are pleased to hear that our team was courteous, friendly and professional. We value you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you next time! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

Helpful
November 03, 2016

A Day at the Spa A laid back professional atmosphere I enjoy, especially when I live in Norwalk, CT. This is my 2nd time coming back up here since I bought my car from More

by DARWIL329
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Grant, Jason Peltz
Report | Print
Nov 03, 2016 -

Hoffman Ford Lincoln responded

Hi DARWIL329, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are pleased to hear that you enjoyed our laid back and professional atmosphere and that our team provides you with service worth driving the distance for. We value you as our customer and are dedicated to ensuring your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

Helpful
November 02, 2016

Engine Light Repair It was easy to book the appointment and they took care of all the issues. I got an oil change, engine light repair and fixed a plastic undercarriage More

by MBREITENBACH75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Peltz
Report | Print
Nov 02, 2016 -

Hoffman Ford Lincoln responded

Hi MBREITENBACH75, Thank you for choosing Hoffman Ford Lincoln for your vehicle service needs. We are pleased to hear that it was easy to book your appointment and that our team took care of all your concerns with your vehicle. We value you as our customer and are always here to ensure your vehicle is running safely and efficiently. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

Helpful
November 02, 2016

complete explanations of the issues and the costs The work was completed at a fair price. The check engine light was diagnosed and fixed, four new tires and alligment. Only outstanding irritation is More

by STEVE.OLEKSAK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Barbour
Report | Print
Nov 02, 2016 -

Hoffman Ford Lincoln responded

Hello STEVE.OLEKSAK, Thank you for trusting Hoffman Ford Lincoln with your vehicle service needs. We are sorry to hear about the blistering paint on your Ford’s hood, however we are happy to hear that your check engine light was diagnosed and fixed and you received new tires and an alignment from our team. We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently and look forward to seeing you at your next appointment. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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