Holler Honda

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Holler Honda:
After going to Courtesy Honda, Holler Honda was a breath of fresh air. They were up-front, friendly, and competent.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Holler Honda:
<br>This is a letter that I wrote to Holler Honda that as of yet has not been addressed<br>**************************************************<br>Dear Holler Honda~<br>I was hoping that you all had a website &quot;comment area&quot;. I was at your dealership several weeks ago for a routine oil change on my 1996 Honda Accord. To my surprise and dismay I was informed by the service advisor that I had a split in the right axle of my vehicle. Immediately I thought &quot;this had to be a mistake&quot; in that this was the same axle that was replaced by Holler Honda on 11/15/02 116K miles without incident. My problem with this is that:<br>I was able to drive my car for over 100,000 miles with the original Honda axles before any cracks etc. However, with the one that was installed by Holler on 11/15/02 I was only able to drive roughly 16,000 miles. This in my opinion indicates two possible things........... <br>1)The part was NOT new as the mechanic/Holler claimed<br>2)The installation was faulty<br>How can this be explained otherwise? Please note that when I began receiving service for my vehicle at Holler it was due to the fact that I did not receive excellent service at Courtesy. When scheduling my very 1st maintenance with Holler it was thoroughly explained why I was severing my relationship with Courtesy Honda. Although I feel that my vehicle has received good service with Holler Honda, I will no longer be a returning customer for service or otherwise. Please feel free to forward this comment to your service manager as I will be forwarding to your General Manager as well.<br><br>Sincerely,<br>ADD

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