Holm Buick GMC

Holm Buick GMC responded

Thank you for your feedback! We're glad to hear that you found our appointment scheduling process easy and that our service was prompt and efficient. We understand that your time is valuable, and we strive to provide a seamless and convenient experience for all our customers. We are industrious in o ur attempts to better our service for you. We appreciate you taking the time to share your positive experience. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you so much for your wonderful feedback! We're thrilled to hear that you had the best car buying experience ever with us. Creating a positive and welcoming atmosphere is a top priority, and we're delighted that our team's enthusiasm and happiness shone through. We believe in teamwork and that a positive environment helps us excel in our customer care. We appreciate you recognizing our team's efforts and are grateful for your kind words. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your fantastic feedback! We're delighted to hear that you had an awesome experience working with our team. Helping our customers find the right vehicle and ensuring they get exactly what they want is our priority. We are concerned for others and want to serve and protect our customers interests. We appreciate you taking the time to share your positive experience. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

It's excellent to hear that you found a wide selection of vehicles and that our team was knowledgeable about Buick and its systems! We're committed to providing a positive and informative sales experience. The high scores that you gave us, show that the team is doing an excellent job. We are glad that Clark Fritz, Mason Bettles, Nick Schissler, and Jaron Bell were able to help you. We strive to be a dealership that is known for customer care, and professional growth. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your feedback, and we appreciate you recommending Holm Automotive. We're glad you found our team accommodating. However, we understand your concern regarding the additional fees. We strive for transparency in all our transactions and regret that you felt there were hidden fees. We will review our processes to ensure that all charges are clearly explained upfront, and we are always looking for ways to improve in our customer care. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

We're delighted to hear that you had a positive experience! We understand that vehicle maintenance can be confusing, and we're glad that our team took the time to explain your concerns clearly. Providing detailed reports with prioritized recommendations is a key part of our commitment to transparent and helpful customer care. We want to ensure you feel informed and confident about your vehicle's needs. We appreciate your feedback! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Awesome! We're thrilled to hear you had an awesome service visit with Derek Duncan. Your satisfaction is our top priority, and we're dedicated to providing exceptional service every time. We strive to excel in customer care. Again, awesome! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

That's wonderful to hear! We're delighted that your experience with Holm Buick has been great since you purchased your Buick Enclave. We strive to build lasting relationships with our customers, and your positive feedback reinforces our commitment to providing excellent service and care. We appreciate you choosing Holm Buick. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for sharing your detailed feedback. We sincerely appreciate you bringing these concerns to our attention, especially given your extensive experience in the automotive industry. We understand your frustration with the recurring coolant and oil leaks on your 2022 GMC pickup, as well as the discovery of loose and missing bolts and nuts. We deeply regret that the initial repairs did not resolve the issues and that the subsequent work fell short of our standards. We are truly sorry that your experience did not reflect the quality and attention to detail we strive for at Holm Automotive. We are glad that our Service Manager, Lucas Luchsinger, reached out to you to address these issues. We thank you for speaking with him and allowing us the opportunity to resolve this. We value your patience and understanding, and we are committed to ensuring that the necessary repairs are completed to your satisfaction. We are determined to regain your trust and provide the excellent service you deserve. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

We're delighted to hear that Derek Duncan and Ethan Hodges provided excellent service! We appreciate your feedback and will share it with them. We are always happy to hear that our team is meeting the standards we set for customer care. Sincerely, the Holm Automotive Team of Salina.