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Holm Buick GMC - Service Center

Salina, KS

4.7
588 Reviews

588 Reviews of Holm Buick GMC - Service Center

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April 13, 2022

Great thank you for your help with the oil change. We appreciate your help. Thanks More

by dpest1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

Holm Buick GMC responded

Thank you for choosing Holm Buick GMC as your first choice for all your automotive needs! We're so happy we were able to help you out! Thank you again for taking the time to let us know how we did. We hope you have a great day! -The Holm Buick GMC team

April 11, 2022

They got me in and out with out any issues and super nice and polite More

by danarr77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacy Laffitte
Jan 18, 2023 -

Holm Buick GMC responded

Thank you for choosing Holm Buick GMC as your first choice for all your automotive needs! It is great to hear everything was done quickly and to your satisfaction! Thanks for highlighting some of our staff who helped make this such a great experience! We hope to see you again soon! -The Holm Buick GMC team

March 24, 2022

08 Impala. ..$1005.06 repair... didn't call and ask if I wanted to spend that kind of money on a 14 year old vehicle....didnt have repair part in stock. were 2 h More

by RonKJensen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek Duncan
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2022

The team was very helpful and courteous. I had questions on my truck and they worked quickly to get them checked and called back to discuss what the issue may be. More

by KSGABBY34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2022

It did seemed a little expensive for a simple oil change but overall the service was very good. More

by RSTUMPF2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janis Smischny
March 10, 2022

Fast and curious service. They diagnosed the problem and had me back on the road in a short amount of time. More

by SLATZ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

Holm Buick GMC responded

Fast and Curious... love it! Thanks for the bit of humor in your positive review! We are pleased you had a great experience with Derek while servicing at Holm Buick GMC! He and the service team will appreciate the 5 star review as well. Sincerely, Jamie Hughes, Internet Sales Manager - Holm Auto

March 07, 2022

Did the assigned tasks on time in a professional manner. Their prices are not cheap. More

by mingelin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lacy Laffitte
Mar 16, 2022 -

Holm Buick GMC responded

Thank you for taking time to leave such a great review! We are glad you found the services to be on point and conducted with care. We try to keep our pricing inline with local competitors while maintaining the highest level of skilled technicians. We hope you will find value in the quality and trust provided by GM certified technicians, Jamie Hughes, Internet Sales Manager - Holm Auto

March 01, 2022

They took care of me promptly and very kindly. They kept me in the loop, and made to sure to for any other services I may have needed! Definitely love the service here More

by Rachelamandamorgan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
There was a woman at the desk that is not on here but she was super kind and friendly!
Mar 16, 2022 -

Holm Buick GMC responded

Thank you for taking time to give the service team some positive energy for their efforts! As vehicles become more and more complex, this team feels we have an obligation to look for things that could prevent major repairs in the future. Were glad you had a positive visit and we look forward to seeing you soon! Sincerely, Jamie Hughes, Internet Sales Manager - Holm Auto

February 18, 2022

The job had taken longer than I had prepared for but the job was done and the car is running as it should be. I appreciate the service I get from Holm. More

by glytle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

Holm Buick GMC responded

Thanks for coming in and giving us a great review. Our utmost apologies that the visit required more time than anticipated. Glad everything is working well! Sincerely, Jamie Hughes, Internet Sales Manager - Holm Auto

February 17, 2022

I have 2017 GMC Duramax on now the 2nd turbo replacement so that means the third turbo to the truck at 50000 miles that is terrible. No real explanation of what's the problem only a, it's under warranty be More

by Les
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Janis Smischny
Mar 16, 2022 -

Holm Buick GMC responded

Thank you for taking time to review the service provided by our dealership. The repair history shows the electronic turbo actuator was replaced in 2019. The repair that just occurred was for the turbo itself and is in fact the first turbo replacement. Service manager Lucas Luchsinger has made several attempts to reach you by telephone to to discuss the concern but has been unable to make contact. We want to be as transparent as possible on all repairs so please reach out to him in our service department and thank you again for your business. - Sincerely, Jamie Hughes, Internet Sales Manager - Holm Auto

Mar 17, 2022 -

Les responded

He Called one time while I was on Vacation. So now that is several attempts? As Far as the service history I have all the paperwork in the glove box parts list is all but the same. I usually don't responded to this type of thing but it has received a lot more attention than I did personally at the dealership. Don't concern yourself with any more calls to me I have moved on. I bought my forth GMC from Midway hoping for a better relationship with them. Holm I gave you the benefit of doubt in the service dept after it was purchased from the . You blew it. The service writer is the only one that was Effective at her job. Also a little word of wisdom don't talk to the customer as if they incompetent. I said what I said.

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