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Holm Buick GMC - Service Center

Salina, KS

4.7
587 Reviews

587 Reviews of Holm Buick GMC - Service Center

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September 16, 2021

Fast reliable service , great mechanics, excellent customer service. Checkout staff were very friendly 10 out of 10 More

by CDFRITTS20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Holm Buick GMC responded

Thank you for the 10 out of 10 across the board! Our staff lives commitment and this review is the kind of fuel they need to stay inspired! We really appreciate it!

September 01, 2021

This is one of the most friendly dealership I have used. They don't try and get you to spend money on things you don't need! More

by jwilson982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Holm Buick GMC responded

Service Writer Derek Duncan will certainly appreciate you recognizing he takes your vehicle needs seriously and wants you to be safe while getting the best value for your hard earned transportation dollar. We look forward to your next visit!

August 18, 2021

Not Impressed with “multi point” inspection. Check engine light on but not noted in report. Other things in report felt rushed. Not good feeling with how honest service tech is More

by egilbertson89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lacy Laffitte
Oct 26, 2021 -

Holm Buick GMC responded

We apologize for not meeting your expectations on this visit and hope you will reach out to our new Service Manager Lucas Luchsinger to visit about your experience. I'm certain with our abilities and his knowledge we can work to improve your visit. Thank you for the review.

August 07, 2021

Thank you for taking my car right in and finding out what was wrong with it! I was given exceptional service!!! The service manager was very courteous! More

by mgardenhire
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Crawford, Janis Smischny
Oct 26, 2021 -

Holm Buick GMC responded

Thank you for the opportunity to serve your vehicle needs and leaving such a great review! Safe travels!

August 06, 2021

I always receive fast and friendly service with a smile when I visit Holm Buick GMC. I don’t know what else to say!? Thank you More

by CARLIEMATTISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Holm Buick GMC responded

That's the kind of news we like to hear! Thank you for your visit and great review!

August 03, 2021

I was told the turbo was going out and it would be $1800 to fix. When I presented my warranty on a Friday, was told that whoever could call them was gone for the day and that they would call me Monday. Mid More

by ALISHAWHITE
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek Duncan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Holm Buick GMC responded

We apologize for any inconvenience and not meeting your expectations on this visit.

July 31, 2021

The repair wasn't something they were familiar with, so it took longer than expected. They were courteous enough to give a loaner vehicle until mine was finished. More

by BRADMSHIELDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Wells
Oct 26, 2021 -

Holm Buick GMC responded

Thank you for the opportunity to learn and grow with your vehicle repair. We appreciate your patience and hope you have a fantastic fall! Safe travels!

July 27, 2021

Great working with Holm Buick GMC. They quickly fixed my vehicle correctly the first time at a fair price. The value of working with a quality and well trained staff like Holm Buick GMC has in place is pric More

by WATUPLUX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Disney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Staton Diehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin Sutton , Cedric Salas, Kent Kratzer, Jeff Ryan, Janis Smischny
Oct 26, 2021 -

Holm Buick GMC responded

Thank you for taking a few moments to review your experience with Holm Buick GMC. We know each and every customer has a unique set of vehicle needs and we aim to handle them in a professionally, friendly, and thorough manner. Safe travels and come back soon!

July 25, 2021

I bought a Buick Enclave not even a month ago and have already had so many issues with it. I was told when buying it was “thoroughly checked over by our department” well that’s not true because they sold More

by MAMA.BIRD010891
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek Duncan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Disney
Oct 26, 2021 -

Holm Buick GMC responded

Thank you for bringing these issues to our attention and working with the service department to have them resolved. We apologize for failing to meet your expectations and we have a new Service Manager, Lucas Luchsinger who is always open to listening and assisting customers in need.

July 16, 2021

Great service, but took slightly longer than expected for oil change and tire rotation. People were friendly and they were able to schedule us on short notice. More

by Acadia Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Holm Buick GMC responded

Thank you for the candid feedback. We are sorry the appointment ran longer than expected and will work to improve the wait and any communication required to put you at ease about your repair. Thank you for coming in and safe travels!

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