Had my truck serviced today my service advisor JD Trackett was very helpful.I would recommend this dealership services to family and friends...Very satisfied
"Beating without the bruises or blood"
- Not happy
Just took the worst beating I've ever had from their service department.
They charged me for 3 1/2 hours to change out an EGR valve (the you tube video is 4 minutes long on how to clean/change an egr valve). At $128 an hour, they made a killing. Total bill was over $900.
I've bought more than one vehicle from them over the years, but I can assure you I will never buy another, nor let them touch one that I own. I can see where their priorities are, and it's not costumer service.
"not professional "
This is the first time I've driven a dirty car home that I had just bought. The salesman wanted me to bring it back to dealership to get it detailed the next day, but after a misunderstanding, I did it myself. I spoke to a manager, but got no satisfaction.