Took my 2016 Honda Civic in for it's first (and complimentary) oil change on 11/15/16. With an appointment, total time was about an hour. The next day I noticed 2 spots of oil in places where I had parked my car. I put the car on my ramps at home and removed the under-engine cover expecting to see that the mechanic had made a mess draining the oil and not wiped it down. No, worse. The drain plug was not even finger tight and oil was slowly dripping from the plug. Two calls to the service manager to complain, got the answering machine. Finally, after 3 hours he decided to call me and left a message on my machine to call him. I had already sent him an email so I had nothing left to say. I certainly do not want another "complimentary" oil change and will be doing it myself in the future. If this dealer cannot perform the simplest of tasks to a Honda, then I have my doubts about the hard stuff.