Honda Cars of Boston

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: 2

My Review of Honda Cars of Boston:
We have bought two vehicles from Honda cars of Boston, We have been very happy over all. They are a great dearship owned by nice honest people. We reccomend them to eveyone. I would also reccomend Jonh Fitzpatrick who sold us our vehicle. All the staff are great.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gregg, Rob G., Al V. and Doug

My Review of Honda Cars of Boston:
I emailed Gregg on a Thursday nite inquiring about a car. I thought about it the following day (and discussed it with my husband) and he said "call them". It was Friday at 18:45. Rob answered the phone and actually called me back after the dealership closed to let me know about the car I was interersted in. The following day I received a call from Al... and it just fell into place from there. I am from Michigan and flew out to pick the car up. Al met me at the airport and drove me to the dealership to finish the paper work and receive my car. Honestly, other then Fedexing some paperwork I did not have to do a thing. The dealership took care of everything. I am so glad I purchased my car from Honda Cars of Boston. I would definitely recommend the dealership and will most definitely consider them again when I purchase my next vechile (and I usually purchase a new car every two to three years!!).

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Alfredo Dalence

My Review of Honda Cars of Boston:
Alfredo deserved a "5" on all ratings because he represented his excellent customer service he provided for us on Monday the day we bought our new car. He answered all of our questions and made everything clear for us, and gave us great car ideas, and he heard what kind of things we wanted in a car and he showed us all cars that would equal to what we wanted. We are extremely happy with the service and product we got. Thank you Alfredo.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John Fitzpatrick

My Review of Honda Cars of Boston:
All I have to say is John is the most helping and informitive Salesman I have ever had the pleasure of doing business with. Answered all my question easy enough so he knew I would understand what he was saying. I believe I would not be driving my new 2008 Honda Civic if it wasn't for him, thanks for everything John!!!!!!!!!!!!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rob Giavenucci, Al Vellieux, John Mancini

My Review of Honda Cars of Boston:
I spent 10 days looking for a competive pricefor a 2010 pilot. They provided an excellent price, and gave me what I considered to be a very fair market price for my trade.More importantly, they never pressured me to buy. they market themselves as a family dealership. this is absolutely true. I have bought more than 8 cars since 1998. i previously owned 2 hondas. Its great to be back. my salesman Al V was incredible. he went out of his way to have a white touring model built and shipped for my wife because she wanted taffeta white and there wasnt any. He was very easy going, friendly, and bent over backwards to get her exactly what she wanted. i have never been treated so well. times are tough I know, but these people are very genuine. The whole purchasing experience took about an hour. And hats off to John Mancini who processed our financing. he gave us a very manageable payment, and was extremely friendly. I cannot recommend this dealership enough. Customer Service these days is just not a priority any more in the world. but it sure is alive and kicking in everett, Mass. honda Cars Of Boston provided and excellent honda product that is safe, efficient,and reliable. I truly feel like two years from now I will be able to sit down and have coffee with everyone from the manager (Rob), my salesman (Al), or even John my finance guy. Just truly genuine people, who really care about people who spend their hard earned money. I would highly recommend them to any one looking to purchase a honda----and I will. thanks again for a job well done. Matthew Mullen

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Alfredo Dalence

My Review of Honda Cars of Boston:
I was looking to purchase a Dark Cherry Pearl 2010 Pilot EXL w/o RES. I first went to Honda Villiage of Newton (where I purchased my first 2002 Oddysey) and received zero preferential treatment. The sales person didn't even listen. I complained and gave a 2nd chance. Upon the 2nd try they could not locate a 2010 cherry red and proceeded to pressure sales me to purchase a Pilot that was on the lot. I left

I then went to Prime Honda. Fancy shopwroom nice people. Full of promises low pressure sales. They did not have a Dark Cherry Pearl 2010 Pilot EXL w/o RES, but ensured that they are the biggest dealer and could trade to get one, Hence we left a $1000 deposit which the sales person promised us that it was refundable if they were not able to find the vehicle. Well they did not find the vehicle and they took 2 weeks to refund the monewy!

I called Honda Cars of Boston and asked for a sales person to check stock. Alfredo Dalence answered the phone and was most helpful and told me he could find one for me. I told Afredo my negotiated prices with the other two dealers as well as the trade in of my oddyssey. Right over the phone he said he could match the deal but woould need to see my vehicle to confirm the condition and value.

All said and done It took ~ 3.5 weeks (3 visits in total) to receive my vehicle. Exactly the one I wanted at a very competitive price and as promised by Honda Cars of Boston (Alfredo Dalence).

Summary:
The sales person matters as well as the dealership. Beware of empty promises and pressure sales tactics to seel what the dealer wants you to buy. Consider going to Honda Cars of Bostons Especially with Alfredo if you want a pleasant experience. I most certainly did.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Eric Marcello

My Review of Honda Cars of Boston:
I got a brand new car from Eric at Honda Cars of Boston. When I came there at first, I didn't have mind to buy a new car; but the Eric and Roberto suggested me a really good price for a brand new one. In fact, I'm not a native American and my English is too bad yet, I was concerned about that at that time, but they were kind and patient when I spoke with bad English, and make me feel comfortable there. Eric is great dealer, I think. I really want to recommend him to other shopper; he explained me about options, prices, good things, and also bad things of cars, and what differences compared to other kinds of car without any complain even though I was annoying him with too much questions. Yes, these are the reasons why I recommend Eric and this dearler shop to others. You never regret here. Thanks.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: David Franco

My Review of Honda Cars of Boston:
I had trouble with Kelly Honda on Lynnway in Lynn with a waranty issue. They were friendly but didn't seem to have a clue what was going on. I told them on the phone it was for a recall, and when I got there they ask what recall it was. My car only had one recall, they can't even tell by the car model and year what recall it was? I also asked them to look at the radio as it was an issue I've seen posted on the web. They told me there was nothing they could do. It wasn't until I called Honda USA HQ, that I found out that they extended the waranty of the radio to 7years/100k miles. This dealership did everything that was ask and were great. I would definately come here again.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Eugene Anderson

My Review of Honda Cars of Boston:
After having a really bad experience with Honda North, I contacted Honda Cars of Boston for service to my Warrantied 2006 Honda Pilot. (Which Honda North claimed was not warrantied) I spoke to Eugene on the phone first, and he said he would gladly check out the noise my engine was making. Upon finding that it was something in the short block part of the engine, he called me to tell me that he had already ordered the part and it would be done the next day under full warranty. Eugene really changed my bad feelings for Honda dealers with his way of treating his customers. He treats customers like gold, and it shows!! I have a new service department that I feel I can trust. Eugene really made a difference to me. I had worked in Customer Service for over 18 years, and I feel I know good customer service when I see it. Honda North could use a few Eugene's on their staff!! They were no help at all, just claimed it wasn't covered and gave me an estimate of over $5000.00 to fix. I'm glad I went the extra few miles out of my way to have Eugene help me. He is worth the extra miles, because he goes the extra miles for his customers!!

Thanks Euguene, your the best!!

Barbie Cashman
Peabody

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Eric Marcello

My Review of Honda Cars of Boston:
My old car was in bad shape so I was researching newer Honda Accords and trying to find a really great deal. I began by looking locally, but I couldn't find anything that really matched up with what I was looking for. Then, just as I was beginning to consider settling on something that wasn't exactly my ideal car, I came across the Honda Cars of Boston website and I found what looked like exactly what I had been looking for. I called up the sales department to verify that the car was still on the lot and they assured me that it was and that it was actually in the showroom as we spoke. I had previously made plans to go down to Boston for the weekend so I figured that would give me the perfect opportunity to check out the car. Upon my arrival, Eric introduced himself to my girlfriend and I and we discovered that the car was, in fact, still there and on the showroom floor. Eric let us sit down in it and he explained all of the options and all of the particulars of the car and then asked if we'd like to take it for a test drive. Now, being that it was on the showroom floor, it took a good bit of maneuvering to get the car out the door without nicking any of the desks or walls but Eric did a great job and off we went. The car was everything I was looking for, and more! We brought it back and headed inside to talk price. I wasn't totally committed to buying a car that day but I left the option out there. I was trading in my old car and, although I wasn't able to get Full Market Value for it, Eric still worked out a pretty good deal for me and I signed all the paperwork that day. By mistake, I left some old paperwork in the glove compartment of my trade and I called Eric up to see if he could grab it for me before the car was gone and he did just that. He also called me after I was able to take the car back home just to check and make sure everything went smoothly and told me that, if I was ever in the area and needed anything, don't hesitate to call him up. It was a very pleasurable experience (Something not many people can say about a car-buying experience) and I would not hesitate to recommend Honda Cars of Boston, and especially Eric Marcello, to anyone.

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