Honda Cars of Rockwall
Rockwall, TX
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 AM
Tuesday 8:30 AM - 9:00 AM
Wednesday 8:30 AM - 9:00 AM
Thursday 8:30 AM - 9:00 AM
Friday 8:30 AM - 9:00 AM
Saturday 8:30 AM - 9:00 AM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Lack of Sales Integrity I went to Honda of Rockwall to see about trading my 2014 Honda Pilot as the payment just became more than we could afford. When I initially emailed, I went to Honda of Rockwall to see about trading my 2014 Honda Pilot as the payment just became more than we could afford. When I initially emailed, a Sales person (I will call him Matt) emailed me back several times a day, called me several times a day telling me how he cold help me. He kept telling me he needed to see my Pilot, so I had my Son and wife bring it to him. He told them directly that he would email me. From that point forward Matt never ever responded to another email or phone call that I made to him. He probably found there was nothing he could do, but never even had the courtesy to call or at least email me to tell me he was wrong to lie to me about being able to help and that there was nothing he could do. He chose to simply ignore me, I wasn't worth his time anymore. It wasn't until I called my finance manager at Honda and told him about Matt that I finally received an email telling nothing could be done. Sales people like Matt have should not be in this sales business at all. He gives cars sales people the reputation they have. As long as Honda of Rockwall employs people like Matt, I will never buy from this dealership and wouldn't recommend it to anyone. More
Amazing experience buying a new accord!! I have been a Toyota buyer for years and the level of service at Honda of Rockwall made me proud to join the Honda family! It was the easiest experien I have been a Toyota buyer for years and the level of service at Honda of Rockwall made me proud to join the Honda family! It was the easiest experience I have had in years and they delivered on every promise and well exceeded expectations. Very little back and forth and they treated me as an educated buyer each step of the way. I would highly recommend the salesperson, Cart, to anyone looking for a solid fair deal and a ton of knowledge. He was phenomenal and I will be sending anyone I know to see him. The sales manager John was also incredibly patient and fair and looking to make deals based on how the customer wants vs the olden days of the car business where is was their way or the highway. Keep it up guys!!! You made my new accord experience outstanding and I will always appreciate the time you took!!! More
This dealership is a really good one. I spend my time writing this review although I did not buy the car there for the reason to be mentioned below. John and Stephen are very honest and friendly sales writing this review although I did not buy the car there for the reason to be mentioned below. John and Stephen are very honest and friendly salespersons. They gave me an upfront price which was one of the best two offers I got. I trusted them and I felt comfortable to work with them through the car buying process. It was difficulty for me to justify my choice of another dealership in stead of Rockwall. But I had to make the choice based on the very little difference in prices ,as I promised to both of the dealerships at the beginning, and the location of the dealerships. In addition to its upfront pricing, Rockwall has state of the art facility and first class service. Everyone there are very nice and they make you feel at home. I would recommend this dealership to everyone who asks me, and I will also consider this dealership for my next Honda car buy. More
We had a great experience at Honda Cars of Rockwall! We founds exactly the car we were looking for at a very fair price. Because it was older (2007), it didn't come with a warranty. Unfortunately, less t founds exactly the car we were looking for at a very fair price. Because it was older (2007), it didn't come with a warranty. Unfortunately, less than a week after we bought it, the transmission went caput. Honda Cars COULD have said "sorry about your bad luck." BUT, not only did they fix it at no cost to us, they gave us a loaner car to drive while we waited! Now we have exactly the car we want with a completely rebuilt transmission. Our experience couldn't have been any better. Sales associates Dawn and Justin were fun to work with and service manager Dan Tran was aweome! Thank you Honda Cars of Rockwall! More