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Honda Cars of Rockwall - Service Center
Rockwall, TX
10 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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10 Reviews of Honda Cars of Rockwall - Service Center
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November 20, 2023
Mr.Chad Molock is the only person I trust with my car here. His service is high class and five stars all the way. I was driving down the highway today and heard a strange noise coming from my car, so here. His service is high class and five stars all the way. I was driving down the highway today and heard a strange noise coming from my car, so I quickly had my car towed to Honda Rockwall. I met Chad Molok, who always takes great care of my car, explained the situation, and he quickly found the cause and fixed it perfectly. All I had to do was sit in the waiting room and wait. The repair time was also quick. Also, the last time I had a problem with a wheel on my car, I went to Chad and he answered all my questions and fixed my car perfectly with no problems. He is courteous, knowledgeable, and honest. Because of Chad's professionalism and the customer satisfaction service he provides, I will continue to service my car at Honda Rockwall in the future. More
by Kyungeun Park
Employees Worked With
Chad Molock
Helpful August 07, 2023
I suggest you take your vehicle anywhere but Honda Cars of Rockwall for service. Huge fail at vehicle and customer service. Couldn't have more regret than going there and putting up with one ordeal after a of Rockwall for service. Huge fail at vehicle and customer service. Couldn't have more regret than going there and putting up with one ordeal after another. And AC still blowing hot. More
by Michael
Employees Worked With
Service manager, advisor, tech
January 02, 2023
STAY AWAY! !! I had trouble with this dealership once before, but received a service coupon and thought I'd give them another chance. My mistake. I paid for a !! I had trouble with this dealership once before, but received a service coupon and thought I'd give them another chance. My mistake. I paid for an oil change and tire rotation. A few days after the service I noticed that they did not do the tire rotation. The reason I knew this is because I recently had new tires put on the back and they were still there. The day I took my car into be serviced I waited almost 2-hours. When I called the dealer to tell them that they charged me for a service they didn't do, the lady asked me if I would like to schedule an appointment and bring it back. I asked her how long it would take and she said that I would just have to schedule an appointment. ARE YOU KIDDING ME!!! YOU FAIL TO PROVIDE A SERVICE AND YOU CAN'T MAKE IT A PRIORITY TO FIX IT. NEVER AGAIN!!! More
by bbear9505
Employees Worked With
Carlos
August 05, 2022
I'm not please with the Honda. I expected more from the Accord. The car is a 2014 and doesn't have 70 miles on it. Too much has gone wrong with the vehicle. I'm not very please I expected more from the Accord. The car is a 2014 and doesn't have 70 miles on it. Too much has gone wrong with the vehicle. I'm not very please with the service department either. It took close to three hours to tell me what is wrong, and the overpriced to repair the vehicle. The part was not available. Took about four days for the part to arrive. When I decide to get another car, it will not be from Rockwall Honda. My vehicle is supposed to be ready tomorrow before closing, we will see. More
by angpsalm91
Employees Worked With
Niguel, Rusty
June 09, 2022
Worst service department EVER! ! I’ve had Honda accords for 34 years & will not be buying anymore Hondas. Rusty in the service department is one of the rudest individuals, so pumpe ! I’ve had Honda accords for 34 years & will not be buying anymore Hondas. Rusty in the service department is one of the rudest individuals, so pumped full of himself!! More
by Ann
Employees Worked With
Rusty
December 28, 2021
Called Honda Cars of Rockwall on Dec 22nd, set up an appointment on Dec 28th to fix a recall notice on my Civic. I arrive to my appointment and they informed me it would be about 2 hours. A little aft appointment on Dec 28th to fix a recall notice on my Civic. I arrive to my appointment and they informed me it would be about 2 hours. A little after two hours they came and told me they didn't have the part needed for my recall notice. I am not sure why they didn't let me know before I arrived that they didn't have the needed part. Or why did it take 2 hours to let me know once I got there. They could have at least washed the car lol. Poor customer service. And I have bought 6 cars from them. More
by gman2483
Employees Worked With
Jose
August 11, 2021
Rude serviceman BOILS HAS ZERO CUSTOMER SERVICE..... I had a appointment. To find out why after A recent recall .... on a Air Bag..... I couldn’t start my car .... the key would never turn or enter.... had a appointment. To find out why after A recent recall .... on a Air Bag..... I couldn’t start my car .... the key would never turn or enter.... this was after my recall .... I had a appointment this morning but was met with a lame Handle of the situation.... I gave my story prior to making this appt and they We’re all defensive about it couldn’t be their fault... and BOILS WAS RUDE AND Walked off... demanding I NOT POINT AT HIM( no doubt mental issues.... to walk off from a customer ) they all were in on it and they dug their feet in that This would be $800.00z.... I opted to leave because Boli is the most unprofessional tech at the dealership I was going to look at the new Honda’s and have saved money to pay cash for what ever I want...... I WILL NOT BE DOING-ANY BUSINESS WITH Rockwall Honda .....they pre decide what they will do and are RUDE AND UNPROFESSIONAL !!!!! Boils would be fired if I had my way!!!!! He’s a DISGRACE TO THEWORD .... SERVICE!!!! On my way home I spotted a Subaru Dealership and will Subaru dealership spend my hard earned cash with them Honda service department can gang up and stick together with some one else I won’t enter their establishment Ever again!!!!! As a customer And as a woman!!!!! I’m degraded for the SHADY TREATMENT I RECIEVED TODAY!!!!! I’ll spend my money at Subaru i’ll spend my money at Subaru Worst customer service ever A mechanic never even got to look at my car WHAT A SET UP SCAM THEY RUN THERE!! More
by KarenSpiller
Employees Worked With
BOILS !!!! Rude as the Devil
July 01, 2021
They never answer the phone. Your car is held hostage there. They say they will call with updates. But they don’t. Don’t bother leaving a message. They won’t return it. The phone tree is a joke. Li there. They say they will call with updates. But they don’t. Don’t bother leaving a message. They won’t return it. The phone tree is a joke. Literally no way to get anyone on the phone. Gotta drive up there just to check status of your vehicle. This service department is a mess. Keep hearing how busy they are and they are understaffed. Get it together people. Your customers are so frustrated. More
by Doug.Voss
Employees Worked With
Service department
January 09, 2021
In 2019, my husband and I bought a brand new Honda Odyssey from Honda of Rockwall. We had been a "Toyota family" for a long time and loved the outstanding service provided by Toyota of Rockwall. Since Odyssey from Honda of Rockwall. We had been a "Toyota family" for a long time and loved the outstanding service provided by Toyota of Rockwall. Since the Odyssey came with more "bells and whistles" and was offered at a slightly lower price, we decided to switch over to Honda. In hindsight, that was a HUGE mistake. For over a year and a half, we have been dealing with technology issues with the Odyssey. We have experienced the following issues (constantly). ~ radio frequently "skips" (sounds just like a skipping record) ~ there is a often a crackling sound from the speaker ~ the entire radio system often powers off (the entire panel goes black) and then seems to reboot itself ~ panel where the speedometer is has gone completely black several times ~ there is often an message that says "No audio connection for FM" OR "Network connection lost" OR "radio unavailable" OR "audio is OFF" ~ the DVD player skips or completely goes black I have many videos and pictures of the issues we have been experiencing. We have shown (and emailed) these videos and photos to the service department and were told that they have to see it for themselves. We left our van at the dealership for two weeks before Christmas (so they could drive the van and see the issues firsthand). They apparently drove the van and did not experience any issues. So, they wanted us to go drive the van around with them, so they could see it happening. Since we were driving out of town, we had to go back to pick up the van. As soon as they pulled the van up and we got in the van, the crackling sound was coming from the speakers and both the radio and DVD player were skipping. My husband went in to get the service person. He and the technician same to witness it (and record it). After returning to town, we left the van at the dealership again, so they could fix the issues (now that they had experienced it for themselves). The van has been there for a week. Now they are telling us that there is nothing they can do about it. According to Honda, the issue is with our cell phones. Apparently, Honda vehicles do not always play well with Apple iOS systems. My husband and I both have an iPhone 11 with the latest iOS versions. My coworker (after my referral) bought the exact same van a few months after we did (from the same dealership), has an iPhone and does not have any issues with her van. It is really difficult for me to believe that all of our issues stem from our iOS systems. If that is truly the case, I would think that Honda would have figured out a solution. Instead, their solution is refer us to our cell phone carrier. REALLY?!? I cannot express how appalled I am by this company and this dealership. I really wish we would have stayed with Toyota. More
by cascovicki01
Employees Worked With
Dave Tunnell
