Honda City Chicago - Service Center

My car alternator and battery failed in the vicinity of My car alternator and battery failed in the vicinity of this dealership. Although I had never done business here Rufus was very helpful. When the My car alternator and battery failed in the vicinity of this dealership. Although I had never done business here Rufus was very helpful. When the problem was diagnosed he advised me that they would need to keep the car overnight. He then provided a loaner car to get me home at no charge. A very bad situation turned into a good experience due to Rufus. More

It is the ABSOLUTELY WORST dealership I have EVER SEEN. I took my wife's car to get the camber adjusted. The service adviser Juan Aviles "interrogated" me why I visited there and on what ground I think my ca took my wife's car to get the camber adjusted. The service adviser Juan Aviles "interrogated" me why I visited there and on what ground I think my car need camber adjustment. Well, even he was not nice but at least he asked thoroughly, right? I presented their coupon and sign the paperwork. One hour later, he came back and asked me to make payment. Once I paid $80 by credit card he gave me the alignment report clearly showing the camber NEVER BEEN ADJUSTED!!! I immediately complained to his service manager and 2 weeks later someone claim to be the service manager "Ali" called me upon my complaint. "Ali" said it was Juan's fault that he didn't inform me that they cannot adjust camber but he refused to take any action to reimburse my loss. Even more, "Ali" said "it is not making any business sense by telling customer that there are things THEY CANNOT DO" before they charge it. JUST STAY AWAY this dealership, they are not afraid of Best Business Bureau, City of Chicago nor your credit card company. Because they just don't reply any of investigation from any of those. Learn some from my lesson, IF YOU GO THERE YOU WILL BE THE NEXT VICTIM. I am looking for lawyer taking class action against these outrageous scams, if you know someone are doing it or you are interested in doing it, please reply my comment. I have documented all the evidence and if you want to take your chance with this dealer, I advise you do the same. More

I bought a new Honda from Roosevelt a few weeks ago and noticed a scratch on the passenger door the next day. I called and spoke with the facilitator woman about it -- she promised they would get it taken noticed a scratch on the passenger door the next day. I called and spoke with the facilitator woman about it -- she promised they would get it taken care of. Couple days later, Roosevelt called me and I explained the situation, so I had an appointment made the next day to get the scratch fixed. Aamer and everybody in service was real nice and did a great job -- you cant even tell there was a scratch. More

I went into Honda to have my "check engine" light looked at. The people there were very professional and courteous. All my questions were answered without me feeling rushed. They got me in and light looked at. The people there were very professional and courteous. All my questions were answered without me feeling rushed. They got me in and out as fast as possible. I would definitely use their services again and recommend them. More

When we get their early, we get in , the car is serviced, the workmanship is of the highest quality and very satisfied.I don't remember the servicing agents name. He is tall and slender with brown hair.It is the workmanship is of the highest quality and very satisfied.I don't remember the servicing agents name. He is tall and slender with brown hair.It is no problem getting the car washed with these visits. More

SO i had an appointment on a friday. I pulled in, a friendly smile. then service to perfection. I had a clean civic from the start. but now it was time for the full service. I gave my key and decided t friendly smile. then service to perfection. I had a clean civic from the start. but now it was time for the full service. I gave my key and decided to go in before my friend came to pick me up. I was suprised with the great and immediate help. returning my car was ready to go time. they do an amaizing service. i suggest dealing with Monica, she is the best to give out of this world customer service. More

Hello ,I regret to infrom you that I had the worst experience ever with your dealer repair shop. I brought my car for repair and left it with Leo. i change my clutch on 5speed mt. and then the engine experience ever with your dealer repair shop. I brought my car for repair and left it with Leo. i change my clutch on 5speed mt. and then the engine was not working proparly imean the rpm are uneven and also when i acceleret the gas pedal some times somting stops the engine at 4rpm or gos all the way . next problem engine stops specialy when i get out from the hwy engyne stops becose the RPM are too low . the machanic explaine because i got some sensor problems or the main computer need uograde. he can't check the computer cose its not honda dealer.and they can only upgrade it. whitdout chenging. As a result, my car is not running smoothly, my engine stops, my speeding meter is off, and the check engine light is on. I brought my car to an independent dealer, after I brought it back to Leo and he kept it on site for 7 days lying to me the problem was fixed, for a check up. This problem needs to be resoleved immediatelly, otherwise I will look for a different resolution. A complaint has been filed with the Better customer bearou and I will need to contact my lawyer if an action is not taken from you ASAP. My ph number is 773 319 4687. My name is Kristyan Dragomirov. More