"Used vehicle purchase"
Excellent and fast customer service. So far very pleased with the process. Will did a wonderful job of helping to narrow down our choices based on our preferences.
Worst and most redicules car buying (or trying to buy) experience so far.
Inquired about a car they had listed and just had a few questions. Sales rep (loudly chewing gum the whole phone conversation long) said he'd find out and call me back. Day and a half went by- didnt happen. I Send two emails and a text- in response got 5 emails (one suppsedly from the GM) all saying "somoene" will be in touch. Well- again, didn't happen. So I finally sent another email asking for my questions to finally be answered and received an answer "car just sold".
A day later the car is still listed for sale on their website.
Interesting way to run a business. I hope I can save someone else from wasting their time here.
"xxxxxx Service! Don't go here even if they give you the car!"
If I could give this dealership 0 stars I would.
They should be ashamed of themselves and Honda should be ashamed to have them as their retailer.
I negotiated a number for a car on the phone. Had it in writing in a text which they agreed to. When I arrived, Chris Brown the sales clerk changed the numbers on the deal.
When I asked to see the manager, he says " i am the manager". I asked 3 times to see the manager and got the same reply. He is not the manager, and whoever wrote these glowing reviews about this dealership has some seriously low standards.
Finally I was walking out of the place and asked the recetionist who the manager was. She took me right to him and I told him all of this.
He made things right, but the salesmen are deceitful here. I understand every dealership wants to make a sale. But it should not be at the expense of the consumer.
Next, I don't see the need to go to the finance department when I am paying in full with a check. The 1 finance guy repeatedly took other customers before me. Not to mention typed my information in like he literally had 1 finger on 1 hand.
They could not calculate tax properly, and the overall dealership does not offer water bottles, soda, anything at all.
The only person with some intelligence here is the manager Quentin Stevens.
5 hours later, I drove out with a new car.