Honda Mall of Georgia

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Honda Mall of Georgia:
Sales person was knowledgeable,provided great customer service and made my car purchase experience the best I ever had. I was treated like the only customer and enjoyed all of the aspects from choosing a car to financing. I would strongly advise, anyone I know in the market for new or used vehicle, to shop at Honda Mall of Georgia. Thank You!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Honda Mall of Georgia:
The experience was excellent! Sales people are friendly and did not rush my decision. They showed an extensive knowledge of the product and provided me with all needed information. They made it possible for me to understand all aspects of financing a vehicle. I have, since my purchase returned for service and was very pleased with the way it was done. Fast and honest. I would recommend any of my friends or family to deal with Honda Mall of Georgia.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Honda Mall of Georgia:
We just purchased a 2009 CRV and were treated like family from the sales aspect of it, right through to the financing. Best experiance we have ever had at a dealership so far and we will return. There was no stress no pressure and it was a pleasant experiance all thr way out the door.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Honda Mall of Georgia:
After spending $36,000.00 on a 2008 Honda Accord EXL on January 4, 2008 I expected a pleasant experience when I took my car in for an oil change. I was advised at the time that I needed new brakes and I asked to see the brake pads. After going into the service area and the service guy picked up this old, cracked, black worn brake pad from his bench and advised me that this was my brake pad and I needed new pads. I looked up at my car and the calipers were still in place along with my brake pads! That was not even off of my car! When I called him on it he got very very angry. (I suppose since I was a woman he didn't expect that I knew the workings of my car). I then went to the manager, Bobby Moore who had already spoke to this tech. When he came out of his office he was rude to me in front of customers and told me he wouldn't tolerate ME calling his employee a liar. He told me to take my business elsewhere and I was no longer welcome there. Not only did the customers look at me like I was the enemy but the service woman, Donna, decided her loyalties were with the service guy since I accused them of bad business.
When I was told about my brakes I was told that if I drive off of the lot I could get in an accident because my brakes were so bad. I told them if my vehicle had been sabatoged they would not here the end of this. I took my brand new Honda to a dealer in another town and was told my brake pads had plenty of miles left on them. 17,000 miles later, I replaced my brake pads.
I sent a complaint to the CEO of this dealership and have NEVER heard a word. I guess Bobby Moore, who has issues working with women who know their vehicles, feels he got rid of me. I am in the process of filing a formal complaint with Honda USA. I waited a few months in hopes I would hear from them, but still no word. I also spoke to my salesman, whos name I will save for my complaint to Honda, regarding this matter and he wouldn't have anything to do with it. I suppose it's because he got his commission.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Honda Mall of Georgia:
We planned to purchase a car from Tom Paine after first emailing back and forth with him in October 2008. We verified that the car we wanted was in stock and we negotiated the price with Tom Paine. Tom Paine even confirmed the price in writing. We drove out to Honda Mall of Georgia to purchase our car, only to be told by Tom Paine that he had "made a mistake" and the car was now $2000 higher in price than the price he had just quoted us in writing only hours earlier. Tom Paine was incredibly rude to us and of course we ended up leaving and purchasing a car the next day from another dealer. I can't say enough how horrible our experience was with Tom Paine. He was rude, dishonest and wasted our time.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Honda Mall of Georgia:
I called them on Oct.2008 to enquire a new 2008 Odyssey LX. An operator transfered me to a sales guy called himself Luis. We agreed on a price which sounds very good. So I decided to go to pick up the car immediately. Once I got there, the reception (sounded exactly the same as the operator connected my call) said no one working there named Luis but she confirmed the phone number recorded on my cell phone was theirs. Another sales person immediately said he could help me but there was no way he could sell at the price I was told on the phone. Then he and his manager started all trained technics and trying to sell me a car $3000 more than the priced I was promissed. Of cause I walked out with anger. I told what happened to me to some of my friends. And one of them said they did the same thing to him sometime ago. A sales person told him a price on the phone; once he got in there, the sales guy (he used his real name though) totally denied the price he promissed on the phone and tried to make a sale at a much higher price. I don't know if they only target on people speaking English as a second language, but I have enough reason to believe this is their regular practice. If they could do it to me and my firend, they must have done the same to many other people. So I'm calling whoever had the same experience speak out to help inocent customers from falling to their trap again. I can't believe they could get away with their dirty tricks and not being punished by law.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Honda Mall of Georgia:
I visited several dealerships looking for a new car for my 16 year old daughter. The reason I bought from Honda Mall of Georgia is twofold: (1) Honda makes the best cars; and (2) Tom Paine. I visted other Honda dealers but Tom was simply the best. Tom did not refer me to a manager for a hard sale. He was insighful, easy to deal with, and honest. I would highly recommend anyone to buy a car from Tom Paine.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Honda Mall of Georgia:
Although I was not served with professional service and care.
Honda Mall of Georgia provided great price which is lower than KBB.com.
I recommend you to compare with KBB.
Honda Mall of Georgia have really good price for some of the cars on the internet.
Don't go there without checking internet price of Honda Mall of Georgia and KBB.com

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Honda Mall of Georgia:
They had the car I wanted, but I still paid a little over sticker and addendum. But the kicker - they wanted 29% over "retail" for wheels and tires to spiff it up - they were "all in" at that price too. Sad. Also be prepared to not see any paperwork (buyers order, etc.) until finance. Very unethical business practices. That's what you get for dealing with a corporate owned dealership. Never again - even if they do have the car I want.

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