Honda Marysville

Excellent experience We just purchased our CRV and worked with DOUG JORDAN. From my first contact with Doug from my internet exploration, to our visit to view the car, to We just purchased our CRV and worked with DOUG JORDAN. From my first contact with Doug from my internet exploration, to our visit to view the car, to our final purchase, he couldn't have been more helpful. He was extremely sensative to my husband's needs and did everything to make our experience of spending all that money as painless as possible. Your dealership is to be commended for your professional approach. More

Bad customer service We had called the dealership on Thursday about a Pilot on their website. The salesman said the car was being sent to the shop and would get back to us We had called the dealership on Thursday about a Pilot on their website. The salesman said the car was being sent to the shop and would get back to us. He called Friday about 11:00 am and said the car would be ready in a couple of hours. We asked 3 times about whether the timing belt had been replaced and he assured us that it would be (the car had 99,000 miles on it). We arrived at the dealership around 2:30 pm after driving 50 miles from Grove City (100 miles roundtrip) only to find out that the car was not ready and that the timing belt could be fixed for $850 on top of the price of the car. To say we were upset about spending most of our day driving (we got caught up in an accident on Rt. 33 for about 45 min.) only to be told, "sorry", is a mild statement. On our way out another salesman asked what was wrong and as we were sharing our experience, he walked away in the middle of our conversation to flirt with another employee, then returned as if he was interested in what we had to say. More

Fast and professional. I have purchased multiple vehicles from Honda Marysville and also had multiple repairs and warranty/recall jobs completed at Honda Marysville. I found I have purchased multiple vehicles from Honda Marysville and also had multiple repairs and warranty/recall jobs completed at Honda Marysville. I found the sales staff to be personable and friendly, willing to help discount (reasonably), and very knowledgeable. I do not care for fake pandering or patronizing attitudes and you will not find that here. They are more than happy to spend all day looking at the minutiae of a specific car or hunt through the sizeable car lots to 'just see what I can see'. Finance is fast and very clear. They are not pushy at all. Service was very friendly and did a good job of communicating what was needed, what was marginal (repair/replace in a year or so) and what was good to go. I found prices to be reasonable all around. I have purchased about 1 car every 14~16 months on average through my whole adult life for either my family or for a business. This is about the only dealership that I didn't feel was a car dealership if you know what I mean. More

Great selection. No pressure Recently purchased a newer used vehicle from Honda Marysville. Searched AutoTrader online and found a vehicle here that looked suitable to our nee Recently purchased a newer used vehicle from Honda Marysville. Searched AutoTrader online and found a vehicle here that looked suitable to our needs. After speaking with Brian Matesic to verify vehicle was still on hand, we drove the 80 miles. When we arrived I noticed that there was a large and diverse selection of used vehicles. Found the vehicle we were interested in parked right in front. We were not swarmed by any sales staff even though we walked inside looking for Brian. We then met with Brian he was very pleasant and personable. We checked out the car and upon closer examination decided it wasn't in the condition we were looking for. With Brian's help we searched inventory for similar vehicles, found a 2009 Honda Accord that had everything we wanted. We started the sales process and I was again surprised to find that the high pressure I'd become accustomed to at other dealerships wasn't true here. Even though the dealership closed while we finalized the deal I never felt pressured or hurried in any way. The paperwork process went very smoothly with no additional sales pitch for extended warranties. I honestly can say that I've never had as nice of an experience with a vehicle purchase. Thanks again. K.Peterson More

Terrible experience I went in to have a recall fixed. The appointment took longer than what I was told. After repairing the recalled airbag, I was told my radiator was le I went in to have a recall fixed. The appointment took longer than what I was told. After repairing the recalled airbag, I was told my radiator was leaking. When I drove my car away, both of my turn signals were no longer working, but were fine when I dropped off the car. I had my usual mechanic look at the radiator and he found NOTHING WRONG. I am just livid!! More