Honda On Grand - Service Center

I took my car in because the rear camera, side camera, and apple carplay stopped working. They also asked if I wanted a complimentary AC Check, which I agreed to. After waiting 1.5 hours they came out and and apple carplay stopped working. They also asked if I wanted a complimentary AC Check, which I agreed to. After waiting 1.5 hours they came out and said I needed a new rear view camera $500, the apple carplay was fine, and about $2,100 for an AC Evaporator. When I inquired about the side camera he said let me go check. He came back and informed me I was right, there was a software update that needed to be performed and that fixed all the issues, its a good thing I assumed they were connected and pushed back on buying a new backup camera. I then went to drive away and my AC would not work. I turned around and came back. They looked at the car again, which was more of my time only to say I needed a new fan motor. I asked if they would take care of this since the car was in their possession when the motor suddenly stopped working? Kevin informed me they would not be. I asked to speak with a manager and was introduced to David T. He also informed me that things happen and I would have to pay for this. He also said this was something "Electronic" and they did nothing to cause the motor to not work since their AC inspection was visual. But they did do a software update, which could have also caused the motor to stop if it is "electronics" causing the issue. However, Honda on Grand elected to take no responsibility and said this was just coincidence that a motor was working fine when brought in and happened to stop working when it was returned to me. I used to be a loyal customer who did all my maintenance at the dealership. However, I will now be taking my vehicle in for service elsewhere and will purchase my next Honda from another dealer. More

They were courteous and helpful they made me feel comfortable. The waiting room was clean and spacious. They didn't pressure you about extra service but they did a inspection and let you know how you comfortable. The waiting room was clean and spacious. They didn't pressure you about extra service but they did a inspection and let you know how your vehicle was doing. More

Good, quick service. Friendly staff. I was in and out in no time. Please do complimentary car washes; my car could've used a wash. Friendly staff. I was in and out in no time. Please do complimentary car washes; my car could've used a wash. More

I go here because it is so convenient. I love that they will drive me to work (nearby) and pick me up when the car is done. However, I regularly have issues trying to get picked up to retr I love that they will drive me to work (nearby) and pick me up when the car is done. However, I regularly have issues trying to get picked up to retrieve my vehicle. Most recently, the service agent didn't even let me know the car was done. And good luck trying to get in touch with a service agent as they are always on the phone with another customer. I honestly don't think it is the agent's fault but rather how the system is managed. They should have a service rep who handles the communication for all completed vehicles. This would keep the others focused on customers dropping off. More

4 Stars, trustworthy, reliable work. I would highly recommend this service center to family and others I would highly recommend this service center to family and others More

Unauthorized service was done, which brought the cost to double what I expected to be. The only solution was to undo the work to reimburse payment. They should have had a better solution. double what I expected to be. The only solution was to undo the work to reimburse payment. They should have had a better solution. More

The worst dealership and mechanics in country. Brought the car 7 times for last 2 months still cannot fix the issue Brought the car 7 times for last 2 months still cannot fix the issue More

My salesperson Igor was a very friendly and helpful person. This is my 7th car from Honda on Grand. Ray Abdi is very good and polit manager. person. This is my 7th car from Honda on Grand. Ray Abdi is very good and polit manager. More

Very friendly and informative as to the maintenance I was missing and requiring but not pushy to have it done that same day. Overall great experience. missing and requiring but not pushy to have it done that same day. Overall great experience. More

Everything went very well. zzz zzz zzz zzz zzz zzz zz zz zz zz zz zzz zzz zzz zzz zzz zzz zz zz zz zz zz More