Honda Village

I went to Honda Village to test drive the new CRV. I met with Jay who took me downstairs where I got to see the car in a garage with a bunch of other Hondas. He was very knowledgeable about the car. We to with Jay who took me downstairs where I got to see the car in a garage with a bunch of other Hondas. He was very knowledgeable about the car. We took it for a test drive and he answered many questions I have while at the same time offering a lot of selling points about the Honda in comparison to the car I was driving, a VW. We got back in to talk numbers and what he intially offered was lower than I wanted on trade in and dollars off the MSRP price. He offered a real hard sales pitch, wanting me to agree to purchase the car at the numbers we worked out that he was going to bring to his boss. I said I wouldn't agree to anything until he saw if those numbers were acceptable. He kept trying to get me to agree and then his boss came out asking what would it take for me to buy the car today. I told them it was a major purchase and I wanted to think about it. At that point, I walked out. I actually called them the next day after getting an auto loan check from my credit union, something dealerships are very familiar with, and Jay said they couldn't take it. I said are you sure, it's a reputable credit union, he said no and I could fill out a purchase agreement and bring it to my bank. I ended up calling Bernardi Honda who accepted the check and purchased the car from them. Jay called a day later and I told him he lost a customer. Nice guy, but not a good salesman. More

Went to this Dealer and not only were they rude (like they were doing me a favor) and sales guy was very dishonest. First of all this is a Honda Accord and I have driven Accords for so long that it i they were doing me a favor) and sales guy was very dishonest. First of all this is a Honda Accord and I have driven Accords for so long that it is almost not relevant to take a test drive. But the sales guy insisted that I had to take a test drive. Why? I really dont know. I am here not wanting to test drive and buy the car but he insist that I should......only one word to describe that....immature and stupid. It almost felt like I was at a MOB STORE! At the end of the visit when I decided not to get the vehicle, they told me wait outside for about 10 minutes (Boston Cold) until they pulled up my car which was being assesed for trade in. Worst car dealer experience in my whole life and I have been to a few. I will never recommend this dealership to anyone. PLEASE PLEASE STAY AWAY FROM THEM. More

I was looking for a new CR-V and called Honda Villiage to see what they have available. I spoke with Samantha Lee who said that they have the model I was interested in in stock and we agreed on a price. My see what they have available. I spoke with Samantha Lee who said that they have the model I was interested in in stock and we agreed on a price. My wife and I drove down to the dealership and Samantha handed us to Kevin Hunt, a "Selection Specialist." After wasting our time for 20 minutes it became clear that they did not have a car in stock and they also would not honor the price that was quoted to us. Kevin was extremely disrespectful in the way he dealt with us, so we ended up just walking out on this sorry excuse for a man. More

Went to test drive a car -- they did not have the car in stock even after confirming, both when making the appointment in that morning, and less than an hour prior. When I arrived to discover there was no stock even after confirming, both when making the appointment in that morning, and less than an hour prior. When I arrived to discover there was no car, the salesman I had the appointment with was "on a break", and I spoke with a manager and explained the situation. He *did not apologize*, but took me to see a car that had already been sold, "that morning". The paper on the dashboard said it had been sold the previous day. DO NOT GO TO THIS DEALER. Dishonest and a total waste of time. More

They are worst face of a dealership. I would rate them "Zero" on every count. Here is my experience: 1) Did not have vehicle in stock even after confirming one hour before the appointment 2) Rudely and "Zero" on every count. Here is my experience: 1) Did not have vehicle in stock even after confirming one hour before the appointment 2) Rudely and bluntly refused to honor their written quote that they sent in email. 3) High pressure, rude and unfriendly management. Most of the dealers we went were really nice, no pressure, honoring the prices they quote either on internet or phone. These kind of dealers bring bad name to the whole industry. Please do your homework before you shop with them. There are far better and honest dealers eager for your business than Honda Village, Newton MA. More

Incredibly high pressure sales pitch. 1st. Tried to Incredibly high pressure sales pitch. 1st. Tried to claim limited supply. 2nd. Claimed color I wanted was limited supply. 3rd. Wanted to hold my Incredibly high pressure sales pitch. 1st. Tried to claim limited supply. 2nd. Claimed color I wanted was limited supply. 3rd. Wanted to hold my debit card while bargaining The list goes on and on...they actually gave me the price I asked for but I was so irate with them I walked out. Please stay away. If they don't sell any cars maybe they will change tactics. More