Honda West

Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda West:
I was interested in an 08 Honda Accord EX coupe auto. I came in at least 2 different times to the store and both times wasn't given the greatest service. The first time I came in I talked with a Sergio who was helpful at first but when we talked prices he was unwilling to budge below MSRP. He told me it was 'special' and there was no way it was selling under MSRP let alone invoice. What kind of line is that? Was he willing to help me? I didn't think so, so we left. He never offered to let us test drive an Accord coupe let alone get in one. He didn't thank us on the way out either for coming in, considering I live on the other side of town it wasn't exactly a close drive.

I also was quoted with a price of $21,896 for an 08 Accord EX coupe from the Internet sales guy, Tom. He tried to keep in touch and asked me to come in. The next day he emailed again and said that he was out of the coupe but had a EX-L coupe for $1800 more. Not what I needed. Trying to lure me in with a car you don't even have? I went in on a night we scheduled, he said he would be there that day until 8 so maybe we can work something out with the EX-L. I got there at 6:30 PM and guess what? No Tom in sight! The manager Ray Cordero said that he left at 4 PM that day, but he and Tom would call me back the next day to go over the car. I wait until the next afternoon and no call at all. Not even an apology from Tom not being there. Waste of my time. Not only that, but Tom never returned my emails I sent the next week after I asked if we were still working on getting me a car.

My guess is greed took over and he sold the car for more of a profit on his end. Not in my interests at all and not appreciated after all the time I put in. I ended up going to another dealership and getting the car I wanted for $198 under invoice, on my first visit and with no unfriendly people or hassles. I was serious about buying, but wasn't going to be bullied around or laughed at or have my time wasted. My business went somewhere where it was appreciated. Honda West is one last place I would ever get my Honda.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda West:
I was lied to several times, threatened to be beaten up by all off Pat Hickeys employees, was treated like I was a terrorist because I was trying to pay cash for a car. Pat Hickey threatened to tell my boss about my attitude . They told me how to avoid IRS detection by making three separate payments of $9,000 to them. Then at the last minute after they already took my first $9,000 cash down payment they told me that my down payment was going to be reported to the IRS whether I buy the car or not. I demanded my down payment back at that point or I was going to call the police to get my money. They wrote me a check which I immediately took to their bank. They would not cash it. The next day it was cashable. <br><br>Sounds unbelievable, but it is true. I have former employees of his witness this. <br><br>Honda is a good car but this dealership is the worst in integrity. Hope I can persuade at least one person not to go there.<br>

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