The sales approach of this dealership is very calm. Once we got out of our vehicle and began to walk the lot, there were not 40 sales people trying to "help" us. Robert came to our assistance after a few minutes of us looking around. He was soft spoken and listened to what we were looking for in a vehicle. Although our requests were a bit difficult (manual, 4 door, moonroof) his reply was not offensive (like other Findley dealerships/sales people). He helped past closing time as well as on our 2nd day to the dealership. Although newer in his role, Robert did an excellent job.
The Cali/Hawaiian guy (I'm sorry I forgot your name) is a very happy-go-lucky employee that did an absolutely amazing job helping us when Robert was busy with another client. His enthusiasm about cars and life was very apparent and helped ease the stress of buying a car. He commonly came around to check on us and offer us beverages or snacks. He was very fun to talk to.
The severe lack of explanations- Pricing breakdown, promotion options. Paperwork was presented with the expectation of a signature, when we questioned it, the responses were given, but we felt as if we annoyed the sales and finance ladies.
Very unclear for out-of-staters the Nevada car buying process as well as what exactly we need to do for our new (to us) vehicle (registration, inspection, emissions/smog etc). Even when we tried to ask specifics, the answers were very vague and we felt like we as clueless after as we were before we asked. Was given an "as is no warranty" paper to sign when it clearly stated in the window of the car "full warranty", and an additional warranty was purchased. When refused to sign the contradicting paper, it just vanished.
Was at the dealership just shy of 5 hours. I'd say about 4 hours of it was waiting. :-(