Honda of Clear Lake

I have never had such a horrible car buying experience in my life. After being completely humiliated by the first salesman I talked to (Jerry), I asked for another one. Jerry actually said to me, beggars can my life. After being completely humiliated by the first salesman I talked to (Jerry), I asked for another one. Jerry actually said to me, beggars cannot be choosers. I know my credit issues but that was not necessary. It was rude and demeaning. I had to voluntarily surrender my house a few years ago. He had no idea why that happened or what I have been through. Anyway, I bought a used 2009 vehicle on March 12, 2009 -or so I thought. The finance guy (Ahmad) said it was mine. He lied to my face several times when I asked him if the deal was done. He said yes that he was just trying to get me a better finance rate. That was a lie! I signed all the paper work, they told me the interest rate and when my payments were due. I drove it for 9 days thinking it was mine. I even had the windows tinted. I got a phone call from the sales manager Tuan Le saying they needed to see me in person because the deal was never done. They gave me some excuse about a customer interview but that was a lie too. The deal was never done so I had to return the car. Also, the second salesman (Gerald) said the vehicle had a 100,000 mile warranty on it. That was not true either. It only had a 36,000 mile bumper to bumper warranty. It did have 100,000 miles on the power train. He neglected to accurately break it down. They strung me along until last night March 31st. All the sudden they wanted a $2000.00 down payment. When we worked out the initial deal there was never a mention of a down payment. They are liars and will scam you so be careful. I will not be in this credit situation forever and I will NEVER step foot in that dealership again. I even wrote letters to the General Manager and the Managing Partner and never heard from them, not even an apology for their rude salesman. Avoid this place! More

THIS PLACE WAS A SCAM!!!!PLEASE GO TO ANY CAR DEALER OTHER THAN THIS ONE!!!!THEY ARE TRYING TO SELL FLOOD CARS FROM THE HURRICANE!!THE OWNER WHO IS TOM IS A SCAMMER!!!!HE WILL GO TO JAIL ABOUT THIS SOON OTHER THAN THIS ONE!!!!THEY ARE TRYING TO SELL FLOOD CARS FROM THE HURRICANE!!THE OWNER WHO IS TOM IS A SCAMMER!!!!HE WILL GO TO JAIL ABOUT THIS SOON!!!HE IS A MAN WHO DOES NOT CARE ABOUT RIPING PEOPLE OFF EVEN THREE EMPLOYES THERE TOLD US THE SAME THING THAT HE DOES NOT CARE LONG AS WE ARE SELLING CARS!!! More

Initially went to this place because of a nice price quote over the phone and I told them I have a good price from another dealer. Over the phone the guy said no problem he could beat it. They called quote over the phone and I told them I have a good price from another dealer. Over the phone the guy said no problem he could beat it. They called me several times over the weekend to try to get me to come in. I came in and surprise, no car at that price. Just another tactic to get you into their dealership. I had a solid deal at another dealership which was just $600 under their lowest price, which they said they could beat over the phone by $600. So in total they wanted to sell me a car $1200 over a quote they gave me. Such a waste of my time. Avoid, just for being so dishonest. More

Took the car in to get the seat belt retractor fixed- they sent a surge through the electrical system that fried the dash and broke the harmonic balancer after keeping the car for a month. We had to cal they sent a surge through the electrical system that fried the dash and broke the harmonic balancer after keeping the car for a month. We had to call them to find out the seatbelt had finally been fixed and as we drove off the lot we noticed the dash. We turned around and they said they would fix it. A week after that we called to find out where they were and they said the car was old and the dash was bound to go out sometime so they weren't going to fix it. The car is my only transportation to work. We have called the General Manager of the dealership twice and received no return call. DO NOT TAKE YOU CAR TO THIS DEALERSHIP!!!! More

Do not give this place a deposit on a car. Suddenly you'll find yourself paying for additions that you did not request. They tried to charge my mother $400 for window tint, $1500 for a warrenty, $600 you'll find yourself paying for additions that you did not request. They tried to charge my mother $400 for window tint, $1500 for a warrenty, $600 for a "vehicle protection package". When she voiced frustrations about the added expenses they told her that she could leave anytime she liked but she wasn't getting her deposit back. Avoid this place like the plague. David McDavid is a couple miles away and alot more friendly and alot better experiance overall More

The techs here don't know how to change a light bulb, literally. I went in and asked them to change the odometer bulb. They ran a 'diagnostic'($90) that revealed the 'odometer assembly' needed to be re literally. I went in and asked them to change the odometer bulb. They ran a 'diagnostic'($90) that revealed the 'odometer assembly' needed to be replaced for $500. Trouble is there isn't an 'odometer assembly' in a 2004 Element, it's an integral part of the instrumentation cluster. After I explained this to Carlos,he calls back, says it's the instrumentation cluster that needs to be replaced, but it has to be sent out for programming after they receive it (another $200). Problem with that is it's not programmable. He also explained there aren't any 'odometer bulbs,' just thousands of little 'pixels' that light-up the odometer. I said forget it, got the car back, went to AutoZone, picked up $3 bulbs and replaced them myself in under 15 minutes. Funny thing is, I had to remove the entire instrument cluster to replace the bulbs. And they were going to charge $300 for 10 minutes of labor. If they can't change light bulbs, what can they do? More