Honda of Clear Lake

Everyone was very friendly and polite. The dealership was business-like, but low-key and I felt very relaxed. My needs were challenging and they employed several different ways to make it work for me. I was business-like, but low-key and I felt very relaxed. My needs were challenging and they employed several different ways to make it work for me. I was a solid Honda fan before and now I am a solid Honda of Clear Lake fan. I love my new CR-V! More

What can I say?? The best experience ever purchasing our new car! Thank you Honda of Clearlake for making the purchase so easy. A DREAM COME TRUE!!!! Please if you ever have the time & your looking to buy a new car! Thank you Honda of Clearlake for making the purchase so easy. A DREAM COME TRUE!!!! Please if you ever have the time & your looking to buy an automobile, go see the Dr. @ Clearlake Honda. DR.WILL HENSEL GOES THE EXTRA MILE!!! What an amazing man!!! What an amazing staff for allowing him to work the way he does!!! The customer service the best ever & we have purchased a number of automobile's. Quality of work...?? I'm a soon to be college grad. in the automotive industry. The quality of work just blew us away!!! It was like Dr. Hensel engineered the car!!! Very educated & has no problem taking as much time to educate the buyer as needed. Friendliness..? I didn't want to leave!!! Serious!!! It felt like we were @ home!! Price!!?? How many time's can you walk into a dealership & know for a fact you are getting ONE HOT DEAL??? Let's face buying an automobile take's doing your homework if you care anything about finding the right car, finding out what you can afford, finding the TRUTH!!! Like I said no haggle or hassle's, the best price up front.!! Honda of Clearlake, we thank you so much for treating us like we mattered!! GOD IS GOOD!!!! ;') Marcus S. More

I have had multiple cars from this dealership. I have never had a bad experience. I have dealt with several people over the years and everyone is always extremely friendly. I would, and have, recommend never had a bad experience. I have dealt with several people over the years and everyone is always extremely friendly. I would, and have, recommended this dealership to family and friends. One family member even drove all the way in from Oklahoma to purchase a van from the dealership. I am sure I will continue to get cars from this dealership and I will continue to comment on my positive experiences and recommend Clearlake Honda to others. More

Awesome experience!! The entire process of buying a car was made so easy for us. The staff was very friendly, helpful and willing to go out of their way to make sure all our needs were met. Not only that was made so easy for us. The staff was very friendly, helpful and willing to go out of their way to make sure all our needs were met. Not only that, when we arrived to pick up the car, which was a present for my daughter, we were met with a giant bow on the car and balloons everywhere!! What a great memory for her and for us! I cannot say enough about the experience. Thank you, thank you!!! More

Tom and his team went the extra mile for us at a difficult time following my daughter's accident. He is a stand up guy who does what he says and even delivered the car to our house. A+++ difficult time following my daughter's accident. He is a stand up guy who does what he says and even delivered the car to our house. A+++ More

I was in need of a newer vehicle to go back and forth to work. My commute is 120 miles everyday. We had received calls from the dealership about trading in my wife's 2007 Ridgeline with 33,000 miles, that w work. My commute is 120 miles everyday. We had received calls from the dealership about trading in my wife's 2007 Ridgeline with 33,000 miles, that we bought at Honda of Clear Lake, so we decided to pay a visit and see what we could get done. I took my 2005 Accord(bought used elsewhere) with 80,000 miles on it and my wife drove her Ridgeline to the dealership. We first met with Calvin and he introduced us to Chris. I'm glad Chris was a patient man! Between my accounting questions and my wife being an expert "question asker", we had him tied up for some time. After the normal dealing on the trade-ins and new car price, we arrived at a deal that made us very happy. My wife got her a new Ridgeline and I purchased a Civic Hybrid. My wife's note is lower and the small increase in my note will be more than paid for by the gas savings on the Hybrid. I've been buying autos for more than 30 years and this had to be one of the more pleasant dealings I have had. They shot straight with me and didn't play games. My wife has also taken advantage of their oil change for life plan and it was worked great. She takes it in and they go over the entire vehicle to make sure everything is in good working order. I will now be a part of that same plan. Let me also say that Ruben Flores in the Finance department took good care of us. He explained everything and was able to get us a good interest rate comparable to what we had found through our credit union. I give the dealership a thumbs up and look forward to future dealings. P.S.: They even had to put up with us chasing our 19 month old grandson all over the dealership. Thanks for the free video game in the waiting area! It's a life saver! More

Stopped in to have the oil changed in my 2005 Subaru Baja (my wife owns a Honda CRV, 2007--we have all of our a maintenance work done at Honda of Clear Lake). While my truck was up in the air the Tech notic (my wife owns a Honda CRV, 2007--we have all of our a maintenance work done at Honda of Clear Lake). While my truck was up in the air the Tech noticed signs of an oil leak on the automatic transmission. I asked him to please check it out. He checked the ATF level and found it to be 1&1/2 quarts low. He put the truck back up in the air and began checking connections related to the transmission oil. He found a loose clamp on an ATF-fluid transfer line and tightened it back up. I had had the transmission serviced at a Subaru dealer six week prior and apparently they didn't tightened up the hose clamp sufficiently when they were finishing the service. If the tech hadn't of been going the extra mile and checking for other problems while doing the oil change then I could have lost my transmission. I've gone to HCL for the past 14 years and always gotten great service and fair prices (on some of the big jobs I've gotten estimates at other locations and HCL prices were competative 95% of the time). More

I bought two vehicle in past two months. Excellent people. I had couple issues but got resolved nicely. I bought one Honda CRV 2009 then a honda civic 2009. Manager Johnson, Hasan, Rubin's service wa people. I had couple issues but got resolved nicely. I bought one Honda CRV 2009 then a honda civic 2009. Manager Johnson, Hasan, Rubin's service was excellent. Every time I been there found to have them very helpful. Ijaz Ahmed More

Just relating a pretty bad experience. Tried to take advantage of cash-for-clunkers and was told "TxDOT told us to shut it down early." Not sure what TxDOT, a state highway maintenance agency, has to d advantage of cash-for-clunkers and was told "TxDOT told us to shut it down early." Not sure what TxDOT, a state highway maintenance agency, has to do with the federal cash-for-clunkers program. These guys employ all the nasty tactics we've come to dread: good salesman - bad sales manager, adding lots of fees that completely undermine the agreed upon price, wear-down tactics, etc. I thought most of these tactics had died years ago, but they are alive and well at this dealership. Plus they lie. When I called them on it, the sales manager just threw out his hands and said so long. So long indeed, my friend. We drove down to Sand Dollar Honda in Galveston and had a great experience -- no hassles and they honored the cash-for-clunkers trade-in. I would not recommend Honda of Clear Lake to anyone. More

This review is for the Service Department at Honda of Clear Lake. How to make $1125 an hour (legally but not ethically) I took my 2005 Accord to Honda of Clear Lake after the check engine light cam Clear Lake. How to make $1125 an hour (legally but not ethically) I took my 2005 Accord to Honda of Clear Lake after the check engine light came on. I usually do not take my vehicles to the dealership for non-warranty work, but because most check engine lights are caused by a malfunction in the emission control system I thought the repair might be covered under Honda's emission control extended warranty (Honda warranties MOST emission control components for 70,000 miles). The service rep told me it would cost $96 for them to diagnose the problem and tell me what was needed. Fifteen minutes after I handed the guy my keys he came and told me that an oxygen sensor had failed, and the repair was not covered by warranty. Before I tell you how much he quoted to do the repair, let me tell you what happened after I turned him down. I purchased the oxygen sensor from the parts counter at the Honda dealership for $68. For those of you who are unfamiliar with cars, the oxygen sensor screws into the exhaust system and looks sort of like a spark plug with a long wire coming out the top end. The wire has a male connector that plugs into a female receptacle on the car. To replace the sensor I had to disconnect the battery, jack up the car, disconnect the sensor plug, unscrew the old sensor, screw in the new sensor, reconnect the plug, lower the car, and reconnect the battery. This took exactly 12 minutes. Honda of Clear Lake quoted me $293 to do this repair. This would not have included the $96 fee for the 15 minutes of diagnostic work I had already approved. So I ended up saving $225 for a 12 minute repair. This comes out to $1125 an hour! Not a bad wage for a Wall Street lawyer, much less a Honda mechanic. When I confronted the service rep about this he said they go by a book that tells them how many hours they should charge for a particular repair. According to the book, this was a two hour job. Moral of the story – NEVER EVER go to this dealership for non-warranty work, unless you like paying 3-5 times what a job is worth because of their grossly over-inflated labor charges. It is a little known fact that new car dealerships make 80-90 percent of their profit from repairs, and with business practices like I’ve described above, it’s easy to see why. I wish I could give Honda of Clear Lake ZERO stars. There are a few honest and reliable shops out there, but they are few and far between. I can recommend two without hesitation. Stuehrk Automotive, located next to Chabuca's in Webster, and Benson's on Highway 3 in Webster. More