Honda of Cleveland - Service Center

Michael made purchasing my car a breeze. If you’re looking for a hassle free salesman this is your guy! He’s fantastic to work with. If you’re looking for a hassle free salesman this is your guy! He’s fantastic to work with. More

I have been a Honda girl my whole life. I have used Honda of Cleveland multiple times for purchases and service and never had an issue. On 12/29/21 I scheduled an oil change, my car was flashing A16, and I n of Cleveland multiple times for purchases and service and never had an issue. On 12/29/21 I scheduled an oil change, my car was flashing A16, and I needed them to check my alignment. Backing tracking just a bit, my vehicle has been pulling to the right since I bought it in 2020. At my first oil change I asked them to check out the alignment, they said they did, and found nothing wrong. So back to this appt., after having my car a few hours Roger calls me to tell me that the reason my car was pulling was not necessarily my alignment being off but that it was because my tires were so bad. He also suggested that I must have hit something to help aid this problem. So back tracking a bit more, about three months prior to this appt I had my oil changed and tires rotated and nothing was said about my tires having wear on them?? They checked out fine. I am no car technician but you would think if my tires were bad enough that they were requesting I replace them on 12/29 that they would have shown some signs of wear three months ago?? So with all of this being said my service appt that I was planning to be somewhere around $200.00 turned into a $1500.00 appt. My frustration isn't from having to buy the new tires, that's just part of owning a car, it's the fact that I feel like the purchase could have been prevented had they found the problem when I first had them take a look. More

Friendly with impeccable service. Family vehicle needed service to safely continue long journey back home with wife and kids. Walked in without an appointment on a busy day and Mark Duncan was able to have service to safely continue long journey back home with wife and kids. Walked in without an appointment on a busy day and Mark Duncan was able to have our vehicle serviced and quickly. More

I will start by saying I went to have my 2016 Honda Civics air refueled. They couldn’t fill my car with freon and said the air condenser was leaking. They informed me of the extended warranty that Hond Civics air refueled. They couldn’t fill my car with freon and said the air condenser was leaking. They informed me of the extended warranty that Honda had placed on condensers for 2016-2019 models. I contacted Honda Motor Company and was advised to take it to a Honda Dealership. So I took it to Honda of Cleveland. I was informed that my condenser had road hazard damage and wasn’t covered along with a bad compressor. The estimated cost was $2700. So I picked my car up and took it to another certified mechanic hoping to get my car fixed at a cheaper rate. I was then informed the only thing wrong with the condenser is corrosion which is why Honda Motor company extended the warranty on this model. There is absolute no road hazard issue of any kind. Also my compressor isn’t bad either. So now I have had 2 mechanics verify this. I contacted Honda Motor Company with my documented proof and now they are agreeing to cover my confessor under the warranty. More

I have been thrilled with the service department!!Matt, Service Manager, has gone out of his way to offer top notch assistance & answer any questions! Service Manager, has gone out of his way to offer top notch assistance & answer any questions! More

courteous service All employees greeted us as we arrived and said goodbye when we left. My service advisor was Mark Duncan. I can always rely on him for good recommenda All employees greeted us as we arrived and said goodbye when we left. My service advisor was Mark Duncan. I can always rely on him for good recommendations. More

Thank you for service I cane from chatt price was Thank you for service I cane from chatt price was cheaper and staff friendly and WiFi and good is great everythjng is great thank u Scott pierce Thank you for service I cane from chatt price was cheaper and staff friendly and WiFi and good is great everythjng is great thank u Scott pierce More

Very easy to work with We didn't originally come to look at vehicles but decided looking wouldn't hurt since we knew we wanted a second Honda and had planned to purchase one We didn't originally come to look at vehicles but decided looking wouldn't hurt since we knew we wanted a second Honda and had planned to purchase one soon. We found the CRV (which was the model we planned to purchase) and it was in great shape, had all the features we wanted and the price was right, so we decided to speak with someone! The sales guys, Michael and Andre, we're very kind and answered every question we had. We love our new (to us) CRV! More

courteous service I bought my Accord in 2013 and have had it serviced time each time by this dealership. Each time Mark Duncan and his coworkers have given exceptional I bought my Accord in 2013 and have had it serviced time each time by this dealership. Each time Mark Duncan and his coworkers have given exceptional service. Mark works hard to see that my needs are met. I know I can trust his advice. More

Honda of Cleveland I drive from Chattanooga to Cleveland for service and to buy vehicles. I appreciate that I feel I never get taken advantage of because of my age or t I drive from Chattanooga to Cleveland for service and to buy vehicles. I appreciate that I feel I never get taken advantage of because of my age or that I am a woman. I have built a relationship with this dealership over the past 20 years and am most appreciative of Mark Duncan and feel I can trust him and your service department which is of major importance to me. More