I have owned my Honda Element SC for six years; bought it at a Honda Dealership in another city. Stewart and Co. have maintained the car for more than 5 years. I had it serviced and maintained every time on schedule for the first 100,000 miles. Oil changes were always decently priced and service was quick and friendly. If there was a need for "sell-up" Stewart explained the need before the work was done and prices were appropriate. If possible, they were covered by my Honda extended warranty. For example, this dealership service replaced my front disk brakes - and the cost was the same as a local non-Honda shop. Regular maintenances were always timely done and appropriate. Kudos for the service department.
I also was taken aback, however, when a body panel came loose from my Element and I took it in for repair. Stewart said no matter how hard they tried, they couldn't get it to stay (it apparently hooks on to a frame). This, from a Honda dealer? Come on. When I asked the service manager to look at it, he was very condescending and said the problem was a "dent" in my side panel, pointing to the factory made indententions in the sheet metal panel - the same on both sides. It's made that way, and they aren't dents. I guess he thought I was stupid or something (I have a Ph.D.) I was a lot less likely to trust the service department after that, and had the problem fixed at a local shop with no additional problems.
I also bought a used Honda CRV from the sales dept. for my sister and was pleased with them (Terry), although they do load up a sale with lots of extra charges for which you need to be careful.
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