When Ed Acosta heard that I was thinking about replacing my 2003 Honda Accord, he introduced me to senior sales rep Steve Vikaros. Steve knows his cars and how to relate to customers. Carolyn and I had tentatively identified the Honda CR-V LX as our likely purchase. However, after an in-depth review of features and LX test drive, we were convinced that the EX better fit our needs. From there on out, the process was silky smooth, thanks to Steve's gentle guidance. Thanks, Steve and thanks, Ed.