Honda of Fort Worth

Sheri Ballard was exceptional thru the buying experience, Frank Kent offered the lowest price around, their internet price was the true purchase price, plus TT&L. Sheri offered her low price and we signed t Frank Kent offered the lowest price around, their internet price was the true purchase price, plus TT&L. Sheri offered her low price and we signed the paperwork in and out in under 2 hrs. Have puchased 2 Honda Civic's 2010 and 2011 in the past 6 months. We will always buy from Frank Kent for our future car needs. What a great team! More

This dealer had the best price of about 15 in my area, and I did not need to haggle to get it. The sales rep worked hard to get a car in the color I wanted. The deal went smooth and easy with no surpris and I did not need to haggle to get it. The sales rep worked hard to get a car in the color I wanted. The deal went smooth and easy with no surprises. More

Everyone was very helpful before an when I got there. Everyone was very helpful before an when I got there. They helped me find my best deal. The same information I got via phone and Internet was correc Everyone was very helpful before an when I got there. They helped me find my best deal. The same information I got via phone and Internet was correct great integrity in service. Finance officer was most helpful. It was a great day More

I have to say this was by far my best car buying experience ever. I searched for a new vehicle via the internet and then the internet gods sent me the internet angel Sheri to watch over me and guid experience ever. I searched for a new vehicle via the internet and then the internet gods sent me the internet angel Sheri to watch over me and guide me to purchasing my new Honda Pilot. Sheri rapidly and consistently answered my email questions. Sheri is truly an attentive salesperson. Sheri was knowledgable about the vehicles. Sheri was patient in that I had several questions and she has answered them all even after the sale was complete and I left the dealership. Of course I cannot leave out Vito. Vito picked up where Sheri left off. Vito was also very attentive and answered my financing questions and was knowledgable regarding my extended warranty coverage and GAP questions. I could not have requested two better people to complete my car buying experience. I have had the vehicle a week and have already given Sheri's name to some of my co-workers and will continue to do so. Frank Kent was not only a pleasant place to purchase a car, the whole atmosphere made my experience "extra-special." Their facility and personnel are outstanding and I would recommend them highly to others. Corey and Will not only employ special people they have turned what is a "big deal and choice" into "the right deal and choice." I never once felt pressured and knew when I left there that I was in the right vehicle for me. More

Bob Bourland, the salesman, went out of his way to help me get the car I wanted at a payment I could afford. This is the third car I have bought from him (my husband has also bought a car from Bob), and we me get the car I wanted at a payment I could afford. This is the third car I have bought from him (my husband has also bought a car from Bob), and we will be back. More

When they rotated the tires they over torqued the lug nuts, most likely using an air impact wrench (which is the wrong way to tighten lug nuts.). I had a flat tire in a remote area of the Texas panhandle nuts, most likely using an air impact wrench (which is the wrong way to tighten lug nuts.). I had a flat tire in a remote area of the Texas panhandle and bent my 4 way lug wrench trying to remove the lug nuts to put on the spare. I am a good sized strong man, so it was not because I was not string enough. FOUR HOURS LATER when AAA arrived (I said remote area) the tech could not break free the lug nuts with his hand tools. Luckily it was a service truck with an air compressor and an air impact wrench. Using that he was finally able to get the spare on. Lug nuts should be hand torqued, in the case of my Ridgeline to 95 FtLbs. It was WAY over that. Because of their failure to handle details on a routine service which left me stranded... AND their failure to respond in anyway to my complaint left on their email system and telephone voice mail... I will no longer do business with this dealership. I was lucky, I had just joined AAA a month before this happened. This was on a Saturday and no tire repair or service shop was open within about 50 to 75 miles from where the tire went flat,AND it was on a paved road where the tire went flat. So it was not like I was out in the open range. More

This was the first time I've bought a new car using internet price quotes and it truly was the best car buying experience I've ever had. My salesman Paul knew his product and knew his competition. He internet price quotes and it truly was the best car buying experience I've ever had. My salesman Paul knew his product and knew his competition. He quoted an attractive price from the start, very close to the dealer invoice cost according to Edmunds.com. I had a significantly lower quote from another dealer in the area and told Paul that and he replied "Not really...look at the fine print". The other dealer's offer clearly stated at the bottom of the page "does not include dealer installed options" and that other dealer had dealer option packs ranging from $1100 to $1350 on each of their cars. Frank Kent's offer included everything (including some useful dealer installed options of their own)...only TT&L was extra, so their total price was less. Paul took plenty of time to show me the features of the car (CR-V) and a nice length test drive. After getting back to the dealership, we started talking about trade-in and that's where we hit our first and only stumbling block. The offer for my trade-in was significantly lower than Edmunds TMV price and KBB trade-in price. So, I left the dealership that Friday night without a new car. Saturday morning, Paul called me while I was at home in the process of obtaining additional internet quotes. He offered me a much improved trade-in price and the deal was verbally agreed upon. The only problem was Frank Kent didn't have the trim and color combination that I wanted so they set about trying to find one at another dealer. Sunday came and I walked the lot while the dealership was closed. I found another car with trim and color that I decided I wanted more than what we'd already agreed on. Called Paul Monday morning and I offered him a price discounted to account for the fact that I was taking a car from inventory rather than having to find one elsewhere. They didn't accept my offer, but countered with another price and the deal was made. According to Edmunds prices, I ended up getting the car for less than dealer invoice. I went in to pick up the vehicle about 2 hours later and everything was very straightforward. No games. I didn't have to go back and forth with a sales manager like I have had to every time in the past. The final kicker was when I was signing the paperwork. I have never purchased an extended service contract but their finance guy Terry offered a creative discounted finance plan that allowed me to not only attain a 7 year 75,000 broad coverage mechanical repair service contract, but also pay less per month than I would have without it, for the same length term. How cool is that? Again, I can truly say this was the smoothest, stress-free new car purchase that I've ever experienced. I got an excellent price on the new vehicle, a fair price on my trade-in and discounted incentive financing that got me a service contract while paying less money than if I had gone without it. Oh, and I got a great car to boot! Post sale follow-up has been excellent too. I highly recommend Frank Kent Honda if that's the make of car you're in the market for and you're in the Ft. Worth area. Thank you Paul!!! More

These two men were very deceptive in their business dealings with me and my family. They took advantage of my lack of experience and it cost me alot of money once I realized my mistake in not going to dealings with me and my family. They took advantage of my lack of experience and it cost me alot of money once I realized my mistake in not going to a dealer in Dallas County. They were very slick about how they said I HAD to have an extended warranty and that Honda Accords were not These two men were very deceptive in their business dealings with me. They took advantage of my lack of experience and it cost me alot of money once I realized my mistake in not going to a dealer in Dallas County. They were very slick about how they said I HAD to have an extended warranty and that Honda Accords were not These two men were very deceptive in their business dealings with me. They took advantage of my lack of experience and it cost me alot of money once I realized my mistake in not going to a dealer in Dallas County. They were very slick about how they said I HAD to have an extended warranty and that Honda Accords were not These two men were very deceptive in their business dealings with me. They took advantage of my lack of experience and it cost me alot of money once I realized my mistake in not going to a dealer in Dallas County. They were very slick about how they said I HAD to have an extended warranty and that Honda Accords were not More

We found a car Cars.com , and made an enquiry. The car had been sold in January and had not been removed by Cars.com. The internet sales response suggesteed we go to their website and look at pre-owned. had been sold in January and had not been removed by Cars.com. The internet sales response suggesteed we go to their website and look at pre-owned. One car fit the bill and we made an appointment to drive the car. No pressure, just information. The experience couln't have been better! More

I promised I would not return to Frank Kent Honda after a bad experience with the purchase of a Honda Civic Hybrid (see my other review), but I relented and decided to give them a fair shake. In 2007 we trad bad experience with the purchase of a Honda Civic Hybrid (see my other review), but I relented and decided to give them a fair shake. In 2007 we traded my wife's Chevy Malibu in for a Honda Fit. I got a fair price so we decided to return again in 2010 to lease a Honda CR-V. My wife was not happy with the dealership overall because the salesman (Billy Pierett) didn't take the time to show her all the bells and whistles of the car and also because the finance department reduced the mileage allotment from 15,000 to 12,000. We almost didn't catch the change. As it was, Frank Kent Honda refused to upgrade the mileage based on the agreed upon sales price. Instead, we had to pay extra above what we originally agreed. I decided to give Frank Kent one more chance hoping that the mileage problem really was just an error, and not intentional. I now believe it was intentional based upon our last visit to this dealership. We traded in our 2004 Honda CR-V LX and leased a 2011 Honda Civic EX-L February 26th, 2011. I researched the true market value of my car and its trade-in value. I told my salesman that the true market value (black book value) was $7600 in average condition. I told him I would take $6000 based on the overall condition of the car so that we could avoid any haggling. It was a fair price for both of us. I told him NOT to bring me a low-ball price. Frank Kent offered $4000 for the CR-V after I clearly told them not to play games. I told them we would go elsewhere if they didn't honor the $6000 trade and they finally agreed. They and I knew the trade value was a fair median price, but Frank Kent Honda simply couldn't resist the temptation to try make an extra quick buck. The dealership added close to $1300 in extras to the car. I had told them in the past that the reason we stopped shopping at Vandergriff Honda (Arlington, TX) was for that very reason. Frank Kent didn't previously tack on extras, but in the last two years they have gone the same route that Vandergriff Honda did. The one advantage (other than proximity) that Frank Kent Honda used to have has been lost...by their own volition. I guess they figure they can make an extra quick buck using this rather slimy sales technique. In the end, we did lease the car on 2/26/11 but since then we have had issues finishing the deal. It has been 3.5 weeks and we still don't have plates for our car. Their answer is just to "keep waiting...they will arrive sooner or later." Also, we are supposed to get back a check for $1000 once the title has been released. Even after purchasing 4 cars from Frank Kent, they wouldn't show us the courtesy of releasing the check early even though my bank (USAA) is a very reliable bank. I was told I simply have to wait. I called Frank Kent Honda and asked if I could have USAA fax a letter proving the title had cleared and on both occasions Frank Kent Honda simply refused to call me back with an answer. UPDATE: I just got a call from Frank Kent Honda one minute ago and they okayed the check to be released, BUT they mailed it to me instead of letting me pick it up from the dealership as I asked them earlier this week. Now I have to wait another 3 days for the check to arrive versus just driving to the dealership today and picking it up. These people simply DON'T CARE and DON'T LISTEN to their customers. I don't think we are going to buy another car from Frank Kent Honda. More