Honda of Gainesville

READ THE FINE PRINT! Don't ask the salesman over the phone before you drive 50 miles, he lied! "Yes, that is the real price. No, there are no hidden fees. The car has bee Don't ask the salesman over the phone before you drive 50 miles, he lied! "Yes, that is the real price. No, there are no hidden fees. The car has been here a couple of weeks, I don't know why it's not gone yet at this price." I do. The prices they list on the internet don't include almost $3000 in dealer fees. They'll insult you with trade in offers less than 50% of ROUGH trade in value of $5000, then somehow the $20,000 car I went to look at cost more than $23,000 WITH my trade in of $5000. As the salesman tried explaining it to me, I'm looking for a mirror, just to see if I really look THAT stupid. I still can't believe it. I had to leave in a hurry before I became too angry. Unbelievably, he called me at home 2 more times to see if I was still interested? !@#$%&* I'll never go back to this dealership and would not recommend them to anyone else. More

Where to begin? I think maybe I read the wrong reviews when I came to this place to begin with. I purchased a used vehicle -with an additional bumper to bumper warra I think maybe I read the wrong reviews when I came to this place to begin with. I purchased a used vehicle -with an additional bumper to bumper warranty adding thousands to the final price , but knowing my behind would be covered in the case of a shady deal. Boy am I glad I did that. There was a disgusting mishap the very first night of me owning this vehicle and it went back to them for almost four days while it got taken care of I get my car back not even driving it an entire day the check engine light comes on, the power door switch doesn’t work , etc. none of which showed it’s true colors until driving it for a couple days ! Fine - I have the bumper to bumper warranty right ? So I called a different dealership to get work done ( I don’t need a check engine light reset I want the problem fixed - since yanno - I have the “ warranty “, and quite frankly I’m not satisfied at all dealing with this dealership - the dealership I call pulls up my vin - and there is NO WARRANTY on this car. Funny since my paperwork states differently ! I have been calling Honda back now for over two weeks getting hung up on , getting told I will get a call back , getting No where ! I get told the warranty can take a month to show in the system. I have dealt with sales , finance , and even the service department.I am getting my phone calls dodged , and what they are doing is illegal. I paid for the warranty it should be in the system and any dealer should be able to bring it up. This is beyond frustrating on all levels! I’m giving them until Monday ( I called today when I told them my name - coincidently they were busy) I’m not going to just sit in a corner and suck my thumb. These issues are going to get resolved or I will be taking the next appropriate steps. More

Today September 5, 2022 I went to see Mr. James a sales man. He told me that he could negotiate a price with me on a car I was looking at over the phone. When I went to talk to him in person, James a sales man. He told me that he could negotiate a price with me on a car I was looking at over the phone. When I went to talk to him in person, it was a waste of time and gas as the “negotiable price” was $500 off. I wouldn’t recommend this place to be taken seriously. More

Misleading “yo-yo” financing practices at Honda of Gainesville. I purchased a car that was “in transit.” On the day of purchase, I worked with Rashed “R” Binrashed, the finance manager, on an auto loa Gainesville. I purchased a car that was “in transit.” On the day of purchase, I worked with Rashed “R” Binrashed, the finance manager, on an auto loan and signed a financing contract. In the time before the car arrived to Gainesville, I received a letter in the mail from a local bank saying that there was an issue with the loan. I contacted Honda of Gainesville and was assured that they had taken care of everything, and I was advised to ignore the letter so I took delivery of the car when it arrived and assumed all was well. Then, five days later (after my salesperson followed up to make sure that I loved the car), R Binrashed contacted me to say that they couldn’t honor the terms of the loan anymore and told me that I had to come back to the dealership to sign a new financing contract with a higher interest rate or pay them more money. When I questioned this, they threatened to repossess the car. I spoke multiple times with the general manager, Bob Baker, as well as with Kadie Hammer at the Morgan Auto Group, but no one accepted responsibility or resolved the issue. More

HEADACHE! !!! I went to get my tag only to find out they haven’t even submitted paperwork and it’s been a whole month. Temp tag expiring and they act like it’s !!! I went to get my tag only to find out they haven’t even submitted paperwork and it’s been a whole month. Temp tag expiring and they act like it’s my fault 🤔 Then I finally got them to send a second temp tag and Josh swear he sent it to the correct address but apparently he didn’t because UPS said incorrect address and I had to update it to the correct address. Then he making smart remarks like I’m in the wrong and clearly the problem is on them. More

I do NOT Recommend. Honda of Gainsville listed a "just got in" vehicle for sale that I was interested in, and so I requested an "out the door price". I was soon contacted by a salesman near the end of bus got in" vehicle for sale that I was interested in, and so I requested an "out the door price". I was soon contacted by a salesman near the end of business day via phone & email who informed me that it indeed was still available, and even went out to take and send me additional pictures (within 30 min timeframe). I immediately told him I was very interested, expressed a desire to put a deposit on the vehicle, and requested to make a scheduled appointment that following morning. The salesman was in regular correspondence with me up to that point UNTIL I informed him that I noticed the price of the vehicle online was now showing an increase online of 1K from my first "out the door" request only 30 min prior. Both the salesman and the customer relations assistant then went radio silent. Neither of them ever returned my emails, calls, or requests to provide me that "out the door" price. Later the next day after numerous attempts to contact them, someone from sales who was looking into it and took a while to get back to me on the phone was "sorry to inform me that it had already been sold" the night before. I found this unsettling because the vehicle had not even hit the lot yet and the pictures were sent by sales from the service area less than 30 min of the dealership closing the night before. Also, that next day when I was told the vehicle was sold it was noted to still be listed for sale and physically on their lot. So basically from the time I pointed out the 1K price discrepancy they did not provide or honor my initial "out the door" pricing request, suddenly stopped all contact, and informed me the next day the vehicle "was sold" despite it's "for sale" status on the lot reflecting the higher price. I will definitely be taking my business elsewhere. More

Taylor was welcoming to my wife and I from the moment we walk in the door of Honda of Gainesville. She was attentive to our needs concerning the new vehicle we purchased. She was thorough in setting the new walk in the door of Honda of Gainesville. She was attentive to our needs concerning the new vehicle we purchased. She was thorough in setting the new car apps to our desires. I would highly recommend Taylor to anyone whose in need of buying a new car. More

James was super helpful with the purchase of new honda civic! help me out and kept me updated all the time during the process! excellent service and i highly recommend him anytime. civic! help me out and kept me updated all the time during the process! excellent service and i highly recommend him anytime. More