Honda of Keene

Eric has great knowledge about the automobile industry and does all he can to make the buying process an amazing experience. and does all he can to make the buying process an amazing experience. More

I would not recommend this dealership, especially the service department. Our family has purchased 5 vehicles from them over the years and we're taking all of our business elsewhere due to their dishones service department. Our family has purchased 5 vehicles from them over the years and we're taking all of our business elsewhere due to their dishonesty. Our recent experiences involve the Service Department trying to scam us on brake repairs that weren't needed. One case was a new civic that they claimed needed new brakes at just 21k miles to pass inspection, and even though brake inspection was fine at 25k, by 31k needed "Immediate attention". I declined, inspected the brakes personally, and found them to be in like-new condition. Took the car to another service station who didn't report any issues. Took photos, and tried to address with Service Manager Dave Vagt and GM Jason McLean who doubled-down on their lies. When exiting the dealership, I overheard them trying the same scam on another customer, explaining how her new Honda urgently needed brakes because she didn't drive it enough. Then they tried a similar scam with my wife. A year later, a different dealership reported that the civic brakes were still "like new". Wife also declined and has gone almost a year with her same brakes as well. Never again. I have the paperwork, emails, and photos to support my claim More

Thank you Jeremy Brown, your service is above excellent, The new CRV is truly amazing. We felt comfortable the whole time, your follow up was excellent & delivered on time. Thank you Dan, excellent job. We The new CRV is truly amazing. We felt comfortable the whole time, your follow up was excellent & delivered on time. Thank you Dan, excellent job. We recommend Honda of Keene. More

Our recent purchase experience was one of the best ever. Jeremy Brown explained everything thoroughly and had all the answers to our questions. His follow-up was excellent. He and Dan made a great team. Jeremy Brown explained everything thoroughly and had all the answers to our questions. His follow-up was excellent. He and Dan made a great team. Based on our experience, we would certainly recommend Honda of Keene and Jeremy specifically. More

Larry was awesome-kept me informed of status of truck build. Dan was awesome with the financial stuff. Would definitely recommend this as the place to go for a vehicle! build. Dan was awesome with the financial stuff. Would definitely recommend this as the place to go for a vehicle! More

Great place, we dealt with Jeremy Brown he was awsome, we had the car we wanted in no time had the car we wanted in no time More

We went to look at a used Honda. While Sabrina was personable, she was not very knowledgeable, and repeatedly gave us conflicting information about warranties and policies. Our biggest issue with personable, she was not very knowledgeable, and repeatedly gave us conflicting information about warranties and policies. Our biggest issue with this interaction was that she repeatedly assured us that the "Certified Used" warranty offered through the dealership was "the same thing" as the Honda Certified Pre-Owned warranty, because "Honda doesn't do warranties, they just do financials." This did not sound right to me at the time, but she insisted, and said that they had to pay Honda to have it certified, so it was definitely certified (which was also contradictory to her other statement). I resolved to research on my own before making a decision. We ended up really liking the car, so took it to our mechanic to have him check it out (overkill for a truly certified vehicle, but we wanted to be sure). While waiting for our mechanic to finish, I researched the warranty thing and clarified that of course Honda *does* do their own certified pre-owned vehicles and that the Fenton in-house used warranty is not the same thing at all. Despite the issues with the salesperson, we decided to buy the car. When we returned to the dealership, they went through every single smarmy dealer cliché there is. It would have been funny if it weren't so annoying and pointless. Additionally, Sabrina and her manager both repeatedly lied to our faces and denied things they had clearly stated as fact earlier in the day. The offer we made and the price we would have agreed to were reflective of the price of the vehicle *without* the Honda Certified Pre-Owned warranty. Honda of Keene still wanted to charge actual Honda certified prices, so we walked away. Even in the current crazy car market, that vehicle sat on the lot for at least two months. The experience we had at Honda of Keene was unpleasant and dishonest enough that it put us off ever even entertaining the thought of purchasing a vehicle from any of the many Fenton dealerships again, which is unfortunate because they are the closest. More

I would not recommend this dealership. I purchased a used vehicle and things went downhill immediately. They talk a good talk but when it really comes down to customer service they are desperately lacking. I vehicle and things went downhill immediately. They talk a good talk but when it really comes down to customer service they are desperately lacking. I was reprimanded for speaking to a different individual because the one that I was told to speak with was busy. I requested that any touch up that can be done PRIOR to the paint protectant to be taken care of but it wasn't. Very disappointed! More

We were very pleased with the entire buying process. Jim was a joy to work with and had a non-aggressive approach. I would highly recommend Honda of Keene! was a joy to work with and had a non-aggressive approach. I would highly recommend Honda of Keene! More