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Honda of Kenosha

Bristol, WI

Overview
Employees
Reviews
Vehicles
4.7
5,672 Reviews
Home of the Lifetime Powertrain Warranty for all New Vehicles. (see store for details) Since we opened our doors in May of 2010, we have delivered a customer experience that is unmatched in our community. Our team members live in the community but our store is about being a family. We offer amenities like; Flat Screen TV Lounge, Business Lounge with Work-Desks and Free Computers, Free Wi-Fi, Free Starbucks Coffee, Free Shuttle Service for Sales or Service, and a Children’s Playroom. Just a couple of the added incentives that HK customers enjoy are: Complimentary UNLIMITED car washes* Complimentary loaner cars* *See dealer for details
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12180 77th Street

Bristol, WI

53104

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Showing 5,672 reviews

June 09, 2022

My contact with the dealership from initial contact, getting to a mutually agreeable transaction, to driving away in my new vehicle was memorably an excellent experience! Roberto Sandoval my salesperson More

by CHRISWILLIAMSMM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amos Longanecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2022 -

Honda of Kenosha responded

Chris, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Roberto met your expectations. Thank you again for choosing Honda of Kenosha, we look forward to having you as one of our valued customers for many more years to come!

June 07, 2022

Quick and efficient service. Sam Waddell did a great job of explaining and informing me of the service needed More

by smikesues
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2022 -

Honda of Kenosha responded

Thank you for choosing Honda of Kenosha. We appreciate your feedback and five-star rating. We're glad we were able to help, and we hope to see you again!

June 06, 2022

Service was very good. They were very prompt on the appointment time which I appreciated from them More

by msmcsilver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Porter
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2022 -

Honda of Kenosha responded

Thanks for sharing your thoughts about your experience with Honda of Kenosha. We appreciate your business and hope to see you again soon!

June 06, 2022

Warranty work done on time. Efficient check in and good shuttle service. No issues found. More

by merchvp1
Recommend Dealer
Yes
Employees Worked With
Sam Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2022 -

Honda of Kenosha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honda of Kenosha.

June 06, 2022

My service advisor was a pleasure to deal with. Let me know up front that there would be no charge for my oil change so I went ahead and had the brake fluid changed. More

by Superbowles69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2022 -

Honda of Kenosha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 05, 2022

This is our second Pilot and Joe Valente continues to excel in the way that he coordinates the service for our vehicle. I would gladly recommend Joe to any and all! More

by JMB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2022 -

Honda of Kenosha responded

Thank you for the kind words for Joe and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

June 05, 2022

They are super nice and they try the best that they can for help to you More

by jasonjhdez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amos Longanecker
Other Employees : Cory Wilson
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Jun 06, 2022 -

Honda of Kenosha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 04, 2022

Very unhappy with the service. Did not complete the service requested and provided no solution. More

by jeff.nielsen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Valente
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2022 -

Honda of Kenosha responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Jeff, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Jun 06, 2022 -

jeff.nielsen responded

I was recently in Honda of Kenosha - a place where I purchased the vehicle in 2016 and have had service completed solely since the beginning. I worked with the service advisor Joe Valente and have for a while. I requested a simple oil change and tire rotation. Other services were recommended and completed as well - totaling over $700. However, they were unable to complete the tire rotation due to the fact that the technician could not get one of the wheel locks off. This has been an ongoing issues for several years and have often found myself with a loaner vehicle because they couldn't figure it out in a timely manner. This time, Joe told me they were having issues again, provided a loaner vehicle, said they would order different wheel locks and to come back the next day. The following day I received a phone call from Joe saying the new wheel locks didn't fit and they could not complete the simple service request. Shouldn't that have been spec'd out prior to ordering? When I asked what I could do about it, he offered no other option. Simply stating "I don't know what to tell you." Unacceptable as a Service Advisor. They left the cracked wheel lock tool in my cup holder and I was left with no answer or solution. For Honda of Kenosha to ultimately tell me they now can't do a simple service when they sold me the vehicle in the first place is ridiculous and absolutely unacceptable. Very disappointed.

June 04, 2022

Very clean inside of dealership and the salesman was very polite and pleasant to work with. More

by 4kidsrenee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amos Longanecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ritchie Sutton, Mousa Abuhassan
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Jun 06, 2022 -

Honda of Kenosha responded

Thank you so much for choosing Honda of Kenosha! Please let us know if we can be of any more assistance!

June 04, 2022

We walked in and were immediately greeted by Anthony Lee. We knew what we were looking for and was impressed by how quickly the vehicles were ready for a test drive. More

by jn2765
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amos Longanecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2022 -

Honda of Kenosha responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Honda of Kenosha!

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