Matthew was wonderful today. I brought my truck in, and before I said anything, he knew who I was and what I was there for. He told me to have a seat, or take a walk on this beautiful day, and be would come and find me. The cleaning was done in half the time expected. He went through the service with me, and then said, no charge. What a nice surprise. I know the next time I need something done, I will be asking for him. What a wonderful addition to the service team. Thank you Matthew!!

Was this review helpful to you?    Yes | No Thank you

Called from out of state to express interest in a used vehicle on their lot. Very friendly reception, eventually talked to Cory. Cory indicated that they were anxious to move the vehicle and we negotiated the price. After we reached agreement I indicated that I would be paying by cash. When I called back, multiple times, I received no response. Finally, after much persistence, I was able to talk to Cory and told him that I wanted to purchase the vehicle. Next thing I know they wanted to run my credit report. I stated I was not using credit and was not interested in having my credit run unnecessarily because by doing do it would be considered a "hard check" and be a negative on my credit report for a year.

They refused to sell me the car stating it was "the law" and required under the Patriot Act. They told me they needed to make sure I was not on a terrorist list. Really? First, I am no terrorist and second; read this from Edmonds.com : "A Maryland couple arrived at their local Subaru dealership with their own financing, only to be told that they still needed to fill out a form required by the government because of the Patriot Act. When they hesitated, the salesman said regulations meant to identify money laundering by possible xxxxxxxxxx required that all customers fill out the form. However, the couple later learned that the finance manager used the information to run their credit report without their permission. That check could have lowered their credit score.

There are numerous reports on the Internet from consumers who say dealers invoked the Patriot Act to gain access to their credit report. For instance, in this discussion on Yelp.com, it's clear that there is a lot of confusion and concern about this practice. Industry experts, including attorneys from both the National Automobile Dealers Association (NADA) and the National Independent Automobile Dealers Association (NIADA), say that the Patriot Act does not require dealers to run a credit report on customers who pay cash."

When an auto dealer lies to you and has poor customer relations, run, don't walk, out the door. Honda of Kenosha just wanted to try to convert me into a credit situation because it means more money for them (and less for me).There are many other places to do business and Honda of Kenosha is not a place that I would ever buy a car.

Was this review helpful to you?    Yes | No Thank you

There are so many things that could be said about Honda of Kenosha, but a few would be knowledge, customer service, honest, would always recommend!

Was this review helpful to you?    Yes | No Thank you

After a bad experience at another dealership, I was a bit skeptical not to mention had low hopes for me finding a car, since another dealership pretty much told me I could not get a better deal elsewhere and I should be grateful they are working with me. My intuition set in and I walked. I was referred to this dealership, and everything I felt about car buying experience went out the window, both Matt and Chuck were incredibly easy to work with, nice, helpful, knowledgeable, and I truly felt they were looking out for my best interest. They weren't pushy, and willing to work with me. I was told by another dealership that I couldn't get a NEW car, I left Honda of Kenosha in a 2012 Honda Civic. I left there feeling great and I now have a great car. It was well worth the trouble to drive out of state to this dealership. Thank you so much Matt and Chuck, also the staff at Honda of Kenosha! I maybe a Honda driver for life!

Was this review helpful to you?    Yes | No Thank you

I was completely blown away by the professional, honest, and attentive way my service issue was handled by Matthew McCoy at Honda of Kenosha. He was up front about an issue that seemed minor but turned out to be more. His intuition and experience worked to my benefit. Also, he predicted exactly what repairs were needed, how long it would take, and the steps required to complete the repairs. His daily updates were extremely reassuring, too. I will trust him with any and all service needs for my Honda Crosstour in the future. The service tech assigned to the job, Julio, went above and beyond to make sure my specific questions were answered, and he did an excellent job on the repairs. When he was finished, my Crosstour ran better than the day I bought it. Thank you so much, Matthew and Julio.

Was this review helpful to you?    Yes | No Thank you

I've been going to Honda of Kenosha for about 2 years now, and I'm just now writing a long overdue review.

Every time I've visited the dealer for repair, I've had nothing but the best service.

MATTHEW MCCOY is the adviser who I always go through for all of my vehicles and always provides me with all the best possible and cost efficient solutions when I'm experiencing troubles with my vehicle. Down to earth guy, and he's all about the customer. I've gone to a few other dealers before (Wilde, Gentil, Rosen), and Matthew has probably been the best adviser I've had so far. (Let alone Honda of Kenosha being the best dealer I've been to).

To sum it all up, I always receive 5 star service when I'm at Honda of Kenosha. Customer service is always good, the work itself is always good, and everyone at the dealer is always friendly.

Thanks, Paul

Was this review helpful to you?    Yes | No Thank you

Put wrong size tires on my car. Refused to admit it would throw my odometer off. Told me I had to buy new ones because the work had been done 9 months ago. Absolutely garbage.

Was this review helpful to you?    Yes | No Thank you

Classic Bait and switch with dealer. We have 2 seperate incidents with this dealer with all bad experiences. 1st time was to have service done on a warranty on the honda accord. The oil pump went out and was covered under warranty, but then they wanted to charge me $45 for an oil change. Then we go to buy a car, and talk through their online chat portal, talked about the specific model and stock number listed on their website, and then even talked to the manager that night on the price. Scheduled an appointment for 9 am, next day, and as soon as we walked in, he started backing away on the price, and offered up one model down for the price we agreed on through chat and on the phone. Then when we tell him to then write up the lower model, he back out of that deal as well. Look at their BBB and all their complaints are sales tactics. I will be filing my compliant.

Was this review helpful to you?    Yes | No Thank you

Anthony Lee was the best salesman I've run into in 51 years of car buying (almost 20 cars). Just a really nice guy who didn't pressure me in any way. He showed a genuine desire to help me decide on the right vehicle for my family and make the entire purchase process a nice experience. We got a couple of scratches on the vehicle on the 2nd day of ownership and Anthony went out of his way to get the dealership to repair the damage at no cost to me, something I never asked for or expected. The facility is as good as it gets. Everyone I talked to during the purchase process, and since, has been wonderful and helpful. And there's a bunch of benefits to buying at Kenosha Honda that really amount to something..., free car washes, oil changes, etc..

I will go back when I need another car and will recommend the dealership to anyone.

Was this review helpful to you?    Yes | No Thank you

We purchased our 2012 CRV from Cory Olbrys in May of 2012, Cory went above and beyond to make this experience a pleasant one, he was very knowlegable about the CRV, and explaned everything to us in layman terms. This is the second Honda I have owned and if the CRV gives me the reliable service as my Civic, I will be happy. I also like your service dept.and free car washes. Cory made us feel that we made the right decision in our purchase, and that he will be there to help us if we have a problem.

Was this review helpful to you?    Yes | No Thank you