Honda of Owings Mills

Today I had Vincent as my service manager. Vincent addressed all my concerns and I really appreciate his patience. I can be difficult 🤣. Thank you Honda Owings Mills and thank you Vincent for Vincent addressed all my concerns and I really appreciate his patience. I can be difficult 🤣. Thank you Honda Owings Mills and thank you Vincent for a painless experience. More

This is the last time that I will ever visit Honda of Owings Mills for anything. The service was horrible. I arrive to what appears to be a child that served as my service rep. That was a first in the 4 Owings Mills for anything. The service was horrible. I arrive to what appears to be a child that served as my service rep. That was a first in the 4 years that I have been coming to this location. I don’t know if she was an intern or what, but she should not have been working with customers. I qet quoted one price for brake service and then when it was time to pay, the fee is now an additional $200 because the young lady failed to mention that the original price she showed me was for parts alone. I wanted new tires installed, but their policy is that they do not install tires outside of their dealership. The manager was unsympathetic and not helpful at all. Quite honestly, she acted as if she didn’t really care. Then the sales rep reaches out to me, wanting to purchase my vehicle. It took him the duration of the 2 hours that I’ve been there to give me a summary of the price of a newer vehicle. The entire visit was horrible and I will never receive service there again. More

My time there was great I had the easiest time and experience ever. Thank you so much. experience ever. Thank you so much. More

My salesperson Melvin Ross is very knowledgeable and he made the process smooth. The finance department made the financial process very seamless. I would recommend this dealership. made the process smooth. The finance department made the financial process very seamless. I would recommend this dealership. More

I always have my car down here I really like the people and the service text and the service text More

Professional courteous and knowledgeable staff. They provide me with a great positive customer service experience. They provide me with a great positive customer service experience. More

I bought my car from the dealership. It was promised every time I brought my car in for service it would be washed. It has never been washed once since 2019. I asked how long the oil ch It was promised every time I brought my car in for service it would be washed. It has never been washed once since 2019. I asked how long the oil change would take. I was told an hour, it took two hours. Always something that’s why I don’t bring my vehicle here anymore. I only did because I have a coupon for a $10 oil change. More

Honda of Owings Mills is a nice, friendly dealer. All the service employees are professional and helpful. My service representative Matt is very professional and helpful and appreciate that Honda of All the service employees are professional and helpful. My service representative Matt is very professional and helpful and appreciate that Honda of Owings Mills hires good qualified workers. More

Great Service, I was in and out and treated with great respect. Thank you for the service. respect. Thank you for the service. More

Great service. Service and parts departments work together like a clock. Everything done in time. Service and parts departments work together like a clock. Everything done in time. More