Honda of Owings Mills

Great car buying experience! We had a great car-buying experience at Honda of Owings Mills! We submitted an inquiry online and Brandon contacted us promptly about it. He went the We had a great car-buying experience at Honda of Owings Mills! We submitted an inquiry online and Brandon contacted us promptly about it. He went the extra mile to get us the car we wanted at the price we could afford. He was beyond patient, helpful, knowledgeable, and professional. We would HIGHLY recommend him and this dealership. They weren't pushy and gave us time to decide what we wanted to do. Brandon answered any and all questions we had and thoroughly explained everything to us. We got an awesome car at an awesome price! More

Beyond my expectations!!!! Let me start off by saying the minute I walked in to the dealership, Hani greeted us at the door and was awesome from start to finish! Hani really has Let me start off by saying the minute I walked in to the dealership, Hani greeted us at the door and was awesome from start to finish! Hani really has a great way to communicate with customers, like he was born to do it. Hani was very honest and very patient with meeting our expectations in all aspects of the selling process. Hani explained everything in full detail, with a tremendous spirit, and great patience. At the very end, it was really late and Hani still explained all the features of the car to me like they had just opened for the day and it was an hour after their closing time. Q Sue was great and was able to work quickly since I arrived to the dealership late that evening after I left work. I loved how the team worked together to delivery their unique services to me. I also met the GM and he was great too! Very nice and professional staff! Working with Lane P. For financing was great and his service was impeccable. He was extremely patient and offered his best advice while we were hung on the many services we wanted to put on the car. I got there late and they even stayed and hour after their closing time while I was making final decisions. He explained all expenses in complete detail so I was aware of all the charges I would be responsible for. I walked out knowing all the ends and outs of my new purchase. I am so happy with the car and most importantly I know that I got it for a great price! This is one of the biggest decisions made in life and this team made it so easy for me. I'm excited to refer my friends that want to purchase a car and to do business with them in the near future. When I think of any recommendations I could make to anyone, this dealership will be at the very top of my list and who does not want a Honda??? Thanks for your outstanding service Honda @ Owings Mills! See you soon! More

Excellent Mark is very knowledgeable and professional . He answered any questions I had concerning my purchase in understandable language. He reviewed the feat Mark is very knowledgeable and professional . He answered any questions I had concerning my purchase in understandable language. He reviewed the features in my new Ridgeline and told me to feel free to come in any time if I had any concerns or questions. More

Was excellent customer service Quanta Parrish was a big help always pleasant gets the job done I love his customer service he helped me out a lot and with the help of Leendert Pijpe Quanta Parrish was a big help always pleasant gets the job done I love his customer service he helped me out a lot and with the help of Leendert Pijpers the best financing manager always being a big help I would give both reps a 10 the best!! More

Extremely rude service manager behavior I have been waiting for a recalled part replacement for 5 months. Upon arriving at Northwest Honda of Owings Mills in Maryland on the appointment date I have been waiting for a recalled part replacement for 5 months. Upon arriving at Northwest Honda of Owings Mills in Maryland on the appointment date to have part replaced I was told the appointment, which I had scheduled 1 week in advance, was not in their system. The service rep was very apologetic and courteous in trying to resolve the issue. When he brought me to his service manager he addressed the situation with the service rep without even acknowledging me. The manager simply told the service rep I would have to wait 2 hours if I wanted to be serviced today. The replacement part which Honda has advised can only be held by Honda Parts for a limited amount of time cannot be given to me because it is against the law. The defective passenger side airbag cannot be removed because the law does not allow it. My only alternative is to reschedule again with Northwest Honda and hope this time the appointment will not be lost. This is not only mindless behavior towards your customer but more importantly unsafe for a driver of a Honda. More

My experience at Honda of Owings Mills I want to thank the staff at Honda of Owings Mills last Monday for exceptional service. In particular sales consultant Scott Staley who was very prof I want to thank the staff at Honda of Owings Mills last Monday for exceptional service. In particular sales consultant Scott Staley who was very professional; he answered all my questions and walked me through the transaction without any heavy handed sales pressure. He was very patient in explaining the bells and whistles of my new car and told me anytime I have a question don't hesitate to contact him. Now that is customer service for you. Also, I dealt with Finance Director, Leendert Pijpers, as a repeat customer, who gave me a great deal. I will be back for my next Honda in a few years. More

I Got Exactly What I Wanted Honda of Owings Mills delivered the best customer service and was very accommodating. Quante Parrish reached out to me and ensured that I would leave Honda of Owings Mills delivered the best customer service and was very accommodating. Quante Parrish reached out to me and ensured that I would leave the lot with what I wanted which made me feel very confident about my purchase. We explored my options, I test drove the car, Lane helped me with financing and drove off the lot with my brand new car the same day! Driving has never been so exciting and I LOVE my car. Thank you Honda of Owings Mills! More

New Accord Mark Honkofsky was great! Did not try to upsell at all. Understood what I wanted and explained value proposition of each feature for me to decide with Mark Honkofsky was great! Did not try to upsell at all. Understood what I wanted and explained value proposition of each feature for me to decide with no pressure,. More

Had to get a new car We had a good experience with everyone at this Honda dealer. We did not have to wait to see a sales person. They already had one car for us to look a We had a good experience with everyone at this Honda dealer. We did not have to wait to see a sales person. They already had one car for us to look at. We asked to see the same model in another color which the salesperson soon showed us. This was the car that we purchased. More

My sales person was very accommodating and knowledgeble Scott really helped me get the car I wanted. He was very thoughtful and helpful. He made sure I was happy with my car and know how it worked. He we Scott really helped me get the car I wanted. He was very thoughtful and helpful. He made sure I was happy with my car and know how it worked. He went over how the car operates, i.e. radio, lights, windshield washer, etc. He was very helpful. More