Honda of Owings Mills

A salesman of integrity Rarely am I motivated to write a review but a very special thanks to and recommendation for Melvin Ross, a salesman at Honda of Owings Mills. Mr Ross Rarely am I motivated to write a review but a very special thanks to and recommendation for Melvin Ross, a salesman at Honda of Owings Mills. Mr Ross virtually held my hand through the process of buying a car. He was honest, forthright, a good listener and a man of his word. I dreaded the prospect of buying a new car but Mr. Ross made the process much easier than I had anticipated. This is a man of integrity and honor. More

MAGNIFCENT eVERYONE WAS KNOWLEDGLABLE. eSPECALLOUR SALESMAN mARK Honkofsky will return when need anothe rnew car. The complete operation is pofessionalfrom gree eVERYONE WAS KNOWLEDGLABLE. eSPECALLOUR SALESMAN mARK Honkofsky will return when need anothe rnew car. The complete operation is pofessionalfrom greeter to maintaince cleaners. A pleasure dealing with sales staff Mark Hon. More

Excellent customer service and follow through I was very impressed with the customer service I received. The dealership located my vehicle that very day and was fully thorough on all accounts. In I was very impressed with the customer service I received. The dealership located my vehicle that very day and was fully thorough on all accounts. In addition, Mr. Honkofsky's outstanding customer service and knowledge is greatly appreciated. More

great job! I have purchased four Hondas from this location over the last 20 years. Each time I have dealt with Mark Honkofsky. He is congenial, fair, and very I have purchased four Hondas from this location over the last 20 years. Each time I have dealt with Mark Honkofsky. He is congenial, fair, and very accommodating. He will bend over backwards to be certain that you are pleased. I appreciate his candor and sense of humor. I will buy another Honda off him in the future. Lane Pijpers is the finance representative and really makes you feel at ease while working out the financing of your vehicle. He is professional, patient, and has a great sense of humor as well. Great job! More

"Excellent buying experience" We made an appointment with Mark Honkofsky to look at a Honda CRV. This was based on past auto sales to other family members, friends, and neighbors We made an appointment with Mark Honkofsky to look at a Honda CRV. This was based on past auto sales to other family members, friends, and neighbors. We were the last customers on a Friday night! That didn't stop the Honda of Owings Mills team! From sales to financing to vehicle protection the process was a dream! Thank you to everyone. More

Quality Customer Service Excellent customer service and a great experience. Everyone, I mean everyone from sales condultants, Joshua Crawford, Michael Atkinson, Sales Managers Excellent customer service and a great experience. Everyone, I mean everyone from sales condultants, Joshua Crawford, Michael Atkinson, Sales Managers Matthew Proutt, Q Sue, Finance Director Leendert Pipers, Dawn Evans, After market manager and associates Tyshema all the way to the top General manager, Jon Orofino, especially who made me feel like family. They all were very patient and underdstanding with my indecisiveness. Very attentive and extraordinary professionalism. It was a absolute pleasure to purchase my first 2017 Honda Accord(touring). I highly recommend Honda of Owings Mills, whjch you will get 5 star servicr! More

Great experience My wife's family has worked with Mark Honkofsky for many years, and they strongly recommended we go see him when it came time to lease a car for my wi My wife's family has worked with Mark Honkofsky for many years, and they strongly recommended we go see him when it came time to lease a car for my wife and our growing family. Mark was a consummate professional, gave us an incredible deal, and was a pleasure to deal with throughout the process. I highly recommend Mark and Honda of Owings Mills. More

Michael Baker is the BEST !!!! Professional, efficient, and personable! I love my new FIT. The other staff involved were also outstanding. Unfortunately I cannot remember the nam Professional, efficient, and personable! I love my new FIT. The other staff involved were also outstanding. Unfortunately I cannot remember the names of the finance gentleman not the add-on products person. Both were very nice & good. More

Returning customer This was my third Honda purchased from Mark Honkofsky. I returned because of the warm reception Mark always gives his customers. It felt like I was vi This was my third Honda purchased from Mark Honkofsky. I returned because of the warm reception Mark always gives his customers. It felt like I was visiting an old family friend. I would recommend Mark and Honda of Owings Mills to others. Lane was very informative and friendly during the finance process. He made a sometimes painful part of buying a vehicle easy. Ebony worked with me on accessories for my new car. She was friendly and informative concerning all of the various options. Excellent customer service was provided by everyone I encountered on my visit, from the receptionist at the door to Ben who put my tags on my new vehicle. I was made to feel like an important and special customer. I definitely had a great buying experience. Thank you so much. More

Pre-owned car buying experience Came in on a Monday night to negotiate the price of the car I wanted and then my intentions were to come back on the following Saturday to complete th Came in on a Monday night to negotiate the price of the car I wanted and then my intentions were to come back on the following Saturday to complete the transaction. They included a $995 reconditioning fee (repair dents and scratches) on a 2016 car with only 8,000 miles. There is no way that a car that new needed $995 worth of work. They told me I was walking out of the dealership with the new car, to which I replied, "No, I am not. I need to look for my own financing." They reassured me they could get financing for me that night, again, not what I wanted. I asked for the keys to my current car at least 3 times before I finally demanded that my keys be given to me. Finally, after a long drawn out process and I mentioned that this all felt very high pressure that's when they finally let me take my old car home and look for my own financing. I went back to try to re-negotiate the reconditioning fee and they wouldn't even consider it even though it's a bogus charge. The only person who went above and beyond for me in that dealership was Larry Brooks. Very nice gentleman to deal with. Buying a car is supposed to be a fun/happy experience. I did not leave that dealership with a smile on my face. More