Honda of Owings Mills

Pre-owned car buying experience Came in on a Monday night to negotiate the price of the car I wanted and then my intentions were to come back on the following Saturday to complete th Came in on a Monday night to negotiate the price of the car I wanted and then my intentions were to come back on the following Saturday to complete the transaction. They included a $995 reconditioning fee (repair dents and scratches) on a 2016 car with only 8,000 miles. There is no way that a car that new needed $995 worth of work. They told me I was walking out of the dealership with the new car, to which I replied, "No, I am not. I need to look for my own financing." They reassured me they could get financing for me that night, again, not what I wanted. I asked for the keys to my current car at least 3 times before I finally demanded that my keys be given to me. Finally, after a long drawn out process and I mentioned that this all felt very high pressure that's when they finally let me take my old car home and look for my own financing. I went back to try to re-negotiate the reconditioning fee and they wouldn't even consider it even though it's a bogus charge. The only person who went above and beyond for me in that dealership was Larry Brooks. Very nice gentleman to deal with. Buying a car is supposed to be a fun/happy experience. I did not leave that dealership with a smile on my face. More

Just Looking!!! From the moment I walked through the door,I was totally blown away with the expertise and professionalism of my sales representative , Mark Honkofsky. From the moment I walked through the door,I was totally blown away with the expertise and professionalism of my sales representative , Mark Honkofsky. I had no intention of purchasing a car on September 29th,2016. We were just looking and seeing what was out there. My interest was in the Honda Fit with manual transmission. There were no 2016 vehicles in the Washington/Baltimore vicinity. At this point, I was willing to either special order a 2017 and/or wait for the 2017 models to come in. During this inquiry, a fellow representative walked into Mark's office with new information of a 2017 Honda Fit that was available in Virginia Beach, Virginia. Mark executed the transfer of this vehicle for the following day from Virginia to the Owings Mills Dealership in Maryland. So there you have it, an extremely satisfied customer who purchased a vehicle that very night. It could not have gone any smoother!!!!! More

Superior Service My salesman, Derek was pleasant, attentive, informative and presented himself in a very professional manner. Great job!!!!! L. Brooks, Finance Depart My salesman, Derek was pleasant, attentive, informative and presented himself in a very professional manner. Great job!!!!! L. Brooks, Finance Department very professional and did not keep you waiting. Excellent service !!!!!!!! More

Happy customer I just bought my third car in eleven years from Honda owing mills. Don't know of a better way to review my satisfaction. I did have a bad time with I just bought my third car in eleven years from Honda owing mills. Don't know of a better way to review my satisfaction. I did have a bad time with Honda with my oddessy touring model eight years ago and I still think you owe me sixty dollars! More

Superior recent service My CRV was in for routine maintenance. We have serviced our 4 honda vehicles at this location for over 5 years with no problems. At pickup yesterday, My CRV was in for routine maintenance. We have serviced our 4 honda vehicles at this location for over 5 years with no problems. At pickup yesterday, there was a minor issue which was resolved in a manner above and beyond expectation. Exceptional service received by Jon Walker, service and Linda Boeleng, cashier. Thank you! More

Awesome Service I received excellent service at Honda of Owings Mills. My salesman Jay Carr did an amazing job getting me into a car I really loved. I wasn't sure exa I received excellent service at Honda of Owings Mills. My salesman Jay Carr did an amazing job getting me into a car I really loved. I wasn't sure exactly what kind of car to buy being it was my first time ever buying a car. He was very informational and helped me with my choice. All the associates that worked there was very friendly and helpful as well. Thanks to Jay Carr at Honda of Owings Mills for putting me in my brand new ride for the first time of my life. More

New Fit seems to have been an excellent choice. The car is good, but the people on staff were even better. Mark H., Lane P. and others were well informed, generous with their time, and very pleasan The car is good, but the people on staff were even better. Mark H., Lane P. and others were well informed, generous with their time, and very pleasant. I would not consider buying a car from anyone else. Pam in the service dept. was also very helpful. More

Great experience Every person I worked with (including Sales, Finance and the Manager) was extremely helpful. They made the process so smooth and explained everything Every person I worked with (including Sales, Finance and the Manager) was extremely helpful. They made the process so smooth and explained everything so well. I am happy with my purchase! More

Best Experience Ever! I really wanted a specific car that fit my price range. The process was easy and I got the exact car I wanted and had been shopping for! I really wanted a specific car that fit my price range. The process was easy and I got the exact car I wanted and had been shopping for! More