Dave Swan was my service coordinator. He was courteous, patient, thoughtful and personable. First, I was running a little late for my appointment, which he said was fine. I moved and now had to drive an hour to get to Princeton Honda. Michael greeted me pleasantly when I arrived and took the vehicle. He then escorted me to Dave. Reps like Dave and Michael are the reason I keep coming back. My rear view camera was defective. Turns out, they had to order a whole new camera. So, unfortunately, I had to return. Dave apologized for the inconvenience and said he'd call when my part came in (roughly 3 days). While I was there, he asked if I wanted to schedule an appointment ahead of time as the schedule fills up quickly on the weekends. So, I scheduled an appointment for the following weekend.
He still called on Tuesday to let me know that the part had arrived. He also let me know that my warranty was set to soon expire. I appreciate the notice. When I returned, they gave me a ticket for a free car wash which I happily took advantage of. The waiting area is also cozy with seating, tvs, snacks and drinks. I brought my laptop to get some work done. Overall, love the service. Thanks, Dave!