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Honda of Princeton - Service Center

4.5

166 Lifetime Service Reviews

987 State Road, Princeton, New Jersey 08540

166 Reviews of Honda of Princeton - Service Center

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June 08, 2017

"Excellent Service .Great Experience."

- Cecilio

Purchased my daughter's pre-owned. Brought it back in 2 days to fix the trunk lid. Dave Swan was very professional and helpful. He worked it out with pre owned department to repair at no cost. I highly recommend the service center.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dave Swan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 09, 2017 -

Honda of Princeton responded

Cecilio, thank you for the great, 5-star review! I will be sure to let Dave know of your kind words.

June 02, 2017

"Great Service-Ed Chrebet"

- BF

I have been coming to Honda of Princeton for over 20 years. The reason I come to Honda of Princeton is because of Ed Chrebet in the Service Department. He is very knowledgeable, he always makes sure I get the best service and that my car gets everything that is needed. Ed can be trusted. He answers all my questions and always looks at for me.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ed Chrebet
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 05, 2017 -

Honda of Princeton responded

Thank you for the great review of your visit with Ed! I am pleased to hear that you enjoyed your experience with the service department, and we look forward to seeing you again soon!

June 01, 2017

"Excellent and timely service. "

- nadinebent

Everett is usually my service coordinator. He is always professional, knowledgeable, and courteous. He answers all my questions and concerns in layman's terms. I never feel like I am being duped, which is saying a lot about dealerships. I understand what my vehicle needs on site, and what it will need in the near future. This allows me to plan ahead. I would recommend Honda of Princeton to my friends and family.

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Recommend Dealer
Yes
Employees Worked With
Everett
Jun 05, 2017 -

Honda of Princeton responded

Thank you for the great review of your experience with Everett!

June 01, 2017

"Great service - Dave Swan"

- tnteel

Dave Swan was my service coordinator. He was courteous, patient, thoughtful and personable. First, I was running a little late for my appointment, which he said was fine. I moved and now had to drive an hour to get to Princeton Honda. Michael greeted me pleasantly when I arrived and took the vehicle. He then escorted me to Dave. Reps like Dave and Michael are the reason I keep coming back. My rear view camera was defective. Turns out, they had to order a whole new camera. So, unfortunately, I had to return. Dave apologized for the inconvenience and said he'd call when my part came in (roughly 3 days). While I was there, he asked if I wanted to schedule an appointment ahead of time as the schedule fills up quickly on the weekends. So, I scheduled an appointment for the following weekend. He still called on Tuesday to let me know that the part had arrived. He also let me know that my warranty was set to soon expire. I appreciate the notice. When I returned, they gave me a ticket for a free car wash which I happily took advantage of. The waiting area is also cozy with seating, tvs, snacks and drinks. I brought my laptop to get some work done. Overall, love the service. Thanks, Dave!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dave Swan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Michael (last name ?) - he's at the express service desk
Jun 05, 2017 -

Honda of Princeton responded

Thank you for the great review of your experience with Dave and Michael! I am pleased to hear that you were satisfied with your service experience, and hope to see you again soon!

June 01, 2017

"Amazing Service by Everett!"

- Yemili Lam

I've been to Princeton Honda many times, had different agents helped me and I loved the service, they usually accommodate to my schedule needs and is usually clean and organized, last few times I was helped by Mr. Everett Andrews, who in my opinion is the most valuable asset to the company due to his professionalism, work ethics and honesty at the time of service. I am very thankful for his excellent work! I strongly recommend this place and this agent to anyone going there!

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Everett Andrews
Jun 05, 2017 -

Honda of Princeton responded

Yemili, thank you for the great review! I am glad thatyou enjoyed your experience with our staff, and I will be sure to pass along the kind words to Everett!

May 23, 2017

"Excellent, professional and informative "

- Laurenev

Mike was very welcoming and was very patient in taking the time to explain my service options. He was very polite and enthusiastic as well which made getting my car repairs complete not stressful at all.

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Recommend Dealer
Yes
Employees Worked With
Michael Panos
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 24, 2017 -

Honda of Princeton responded

Lauren, thanks for taking the time to review our service! I'll be sure to pass along your kind words to Mike and the team!

May 19, 2017

"Service That You Can Trust"

- Difamily8

We have bought 4 Honda's here and one of the reasons that we do repeat purchases here is the service department! We find the Honda's very reliable but for regular maintenance and those instances where we do need service, we feel very confident in the judgment of our Service Advisor, Ed Chrebet, and in the work done by the Service Techs. It's one of the key reasons that we keep coming back for our new cars!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ed Chrebet
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 22, 2017 -

Honda of Princeton responded

Thank you for taking the time to review our service! I'll be sure to pass along your kind words to Ed and the service staff!

April 01, 2017

"Stellar Service- Joanne P. "

- Joanne P.

Took in my CRV for an oil change and was extremely delighted with the service I received. My car was totally serviced in less than an hour. Mike "The Advisor" exceeded my expectations with his professionalism, knowledge and very customer eccentric. It was a very positive experience with this dealership. Thank you.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michael Panos
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 03, 2017 -

Honda of Princeton responded

Thank you for taking the time to share your feedback with us! We're happy to hear you had a great experience servicing your car. We look forward to serving you again! Best, Honda of Princeton

February 09, 2017

"I came in for an oil change and left with a new car!!"

- KatiePatten

I brought my third leased vehicle from Honda of Princeton in for my complimentary oil change and asked to speak with someone about my lease, which was up at the end of the month. I was directed to Joe Bruno, who offered me a great deal on a brand new leased Civic. I thought it was too good to be true, but nope, there were no catches. He introduced me to Jalil McGaskill, the deal closer, who was extremely kind, helpful, and knowledgeable. And again, no, there were no catches. These guys were honest, up front, and so informative! I had such a positive experience, and I love my new car. I've leased my past three cars from Brian Watkinson here, who is also great. I have nothing bad to say about this place, and each car I lease when my three years are up is even more of a beautiful pleasure than the last. Everyone here is happy and great at their job, from the management to the salespeople to the guys in the shop. Honda of Princeton for life!!!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jalil McGaskill
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brian Watkinson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joe Bruno
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 10, 2017 -

Honda of Princeton responded

Thanks for reviewing us! We appreciate your feedback and look forward to serving you, your family, and friends in the future! Sincerely, Honda of Princeton

January 16, 2017

"I never want to step in this dealership. "

- Mcs151214

I bought my Odyssey in January 2013 from an extremely friendly salesperson. Problem started when I realized that for the rest of the ownership of this car I need to deal with Service people. In my second year this car needs a proper diagnostic and evaluation, however they were pushing towards a quick and unrelated excuses like your car won't come with any warranty on tires, batteries, brakes, and other parts. Basically if your car will stalled with engine seized or transmission failure then yes you may be covered. Tires worn fast, brakes worn fast within a year, battery leaked. Last time I put my concern to the Service Director and he was one of the nastiest person in front of his service team giving very good example of BAD CUSTOMER SERVICE. Just today, I went with complaint of the car needs more power to run on a smooth road, I suspect that my car should be in the recall of transmission of April 2013 or Engine problem of August 2013. I called Honda America and registered my concerns about owning such a car with such a service.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
No
Employees Worked With
Heather Castro
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Corey Dahl
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 24, 2017 -

Honda of Princeton responded

We are so sorry to hear about your negative experience at Honda of Princeton. While we strive for 100% satisfaction at our dealership, sometimes situations do occur, and we apologize. Please know that your situation is not the norm at Honda of Princeton, and we will speak with the employees involved. Your feedback is very important to us and helps us to improve our service. Please let us know if there's anything we can do to rectify this situation. Best, Honda of Princeton

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