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Honda of Princeton - Service Center

4.5

168 Lifetime Service Reviews

987 State Road, Princeton, New Jersey 08540

168 Reviews of Honda of Princeton - Service Center

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July 14, 2017

"Excellent Service advisor Ed Chrebet"

- Ralph Zelman

Since I purchased my 2010 honda civic I was fortunate to get Ed Chrebet as my service advisor. I could sum it up by saying he is extremely nice,honest, and very knowledgeable. He treats me like I am family. He doesn't try to sell me anything that I don't need. Princeton honda is very fortunate to have Ed as a service advisor. He makes me appreciate coming to Princeton Honda. I hope that Princeton Honda will acknowledge Ed for being such a wonderful employee. Sincerely, Ralph Zelman

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ed Chrebet
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 17, 2017 -

Honda of Princeton responded

Ralph, thank you so much for the awesome review! I am happy to hear that Ed has been able to provide you with such excellent customer service during your time with us. Thanks again for the review, and we hope to see you again soon!

June 10, 2017

"Had an appointment but they didnt do the service and kept me"

- SN

I was on time for my 12 Noon appointment for coolant drain and fill. I was told coolant drain and fill should take hour and 10 mins. 20 mins for multi point inspection. So by 1:30 I should be done. After an hour I checked and I saw my van in the parking lot. Assuming its done I asked the advisor, he said its not even taken in for service should be done by 1:45. Around 1:25 service advisor came back and said he cannot finish by 1:45PM. What a waste of time and not sure what is the point in getting an appointment. I NEVER had to walk away without getting the service done when I had an appointment. WORST experience. Zero star.

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Recommend Dealer
No
Employees Worked With
Not sure of service advisor name.
Jun 29, 2017 -

Honda of Princeton responded

Thank you for taking the time to give us feedback. I am sorry to hear you had a negative experience with us and were not pleased with our customer service. Please do not hesitate to contact me directly on my personal cell 848-448-4726. -Barry Magnus, GM

June 08, 2017

"Excellent Service .Great Experience."

- Cecilio

Purchased my daughter's pre-owned. Brought it back in 2 days to fix the trunk lid. Dave Swan was very professional and helpful. He worked it out with pre owned department to repair at no cost. I highly recommend the service center.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dave Swan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 09, 2017 -

Honda of Princeton responded

Cecilio, thank you for the great, 5-star review! I will be sure to let Dave know of your kind words.

June 02, 2017

"Great Service-Ed Chrebet"

- BF

I have been coming to Honda of Princeton for over 20 years. The reason I come to Honda of Princeton is because of Ed Chrebet in the Service Department. He is very knowledgeable, he always makes sure I get the best service and that my car gets everything that is needed. Ed can be trusted. He answers all my questions and always looks at for me.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ed Chrebet
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 05, 2017 -

Honda of Princeton responded

Thank you for the great review of your visit with Ed! I am pleased to hear that you enjoyed your experience with the service department, and we look forward to seeing you again soon!

June 01, 2017

"Excellent and timely service. "

- nadinebent

Everett is usually my service coordinator. He is always professional, knowledgeable, and courteous. He answers all my questions and concerns in layman's terms. I never feel like I am being duped, which is saying a lot about dealerships. I understand what my vehicle needs on site, and what it will need in the near future. This allows me to plan ahead. I would recommend Honda of Princeton to my friends and family.

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Recommend Dealer
Yes
Employees Worked With
Everett
Jun 05, 2017 -

Honda of Princeton responded

Thank you for the great review of your experience with Everett!

June 01, 2017

"Great service - Dave Swan"

- tnteel

Dave Swan was my service coordinator. He was courteous, patient, thoughtful and personable. First, I was running a little late for my appointment, which he said was fine. I moved and now had to drive an hour to get to Princeton Honda. Michael greeted me pleasantly when I arrived and took the vehicle. He then escorted me to Dave. Reps like Dave and Michael are the reason I keep coming back. My rear view camera was defective. Turns out, they had to order a whole new camera. So, unfortunately, I had to return. Dave apologized for the inconvenience and said he'd call when my part came in (roughly 3 days). While I was there, he asked if I wanted to schedule an appointment ahead of time as the schedule fills up quickly on the weekends. So, I scheduled an appointment for the following weekend. He still called on Tuesday to let me know that the part had arrived. He also let me know that my warranty was set to soon expire. I appreciate the notice. When I returned, they gave me a ticket for a free car wash which I happily took advantage of. The waiting area is also cozy with seating, tvs, snacks and drinks. I brought my laptop to get some work done. Overall, love the service. Thanks, Dave!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dave Swan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Michael (last name ?) - he's at the express service desk
Jun 05, 2017 -

Honda of Princeton responded

Thank you for the great review of your experience with Dave and Michael! I am pleased to hear that you were satisfied with your service experience, and hope to see you again soon!

June 01, 2017

"Amazing Service by Everett!"

- Yemili Lam

I've been to Princeton Honda many times, had different agents helped me and I loved the service, they usually accommodate to my schedule needs and is usually clean and organized, last few times I was helped by Mr. Everett Andrews, who in my opinion is the most valuable asset to the company due to his professionalism, work ethics and honesty at the time of service. I am very thankful for his excellent work! I strongly recommend this place and this agent to anyone going there!

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Recommend Dealer
Yes
Employees Worked With
Everett Andrews
Jun 05, 2017 -

Honda of Princeton responded

Yemili, thank you for the great review! I am glad thatyou enjoyed your experience with our staff, and I will be sure to pass along the kind words to Everett!

May 23, 2017

"Excellent, professional and informative "

- Laurenev

Mike was very welcoming and was very patient in taking the time to explain my service options. He was very polite and enthusiastic as well which made getting my car repairs complete not stressful at all.

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Recommend Dealer
Yes
Employees Worked With
Michael Panos
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 24, 2017 -

Honda of Princeton responded

Lauren, thanks for taking the time to review our service! I'll be sure to pass along your kind words to Mike and the team!

May 19, 2017

"Service That You Can Trust"

- Difamily8

We have bought 4 Honda's here and one of the reasons that we do repeat purchases here is the service department! We find the Honda's very reliable but for regular maintenance and those instances where we do need service, we feel very confident in the judgment of our Service Advisor, Ed Chrebet, and in the work done by the Service Techs. It's one of the key reasons that we keep coming back for our new cars!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ed Chrebet
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 22, 2017 -

Honda of Princeton responded

Thank you for taking the time to review our service! I'll be sure to pass along your kind words to Ed and the service staff!

April 01, 2017

"Stellar Service- Joanne P. "

- Joanne P.

Took in my CRV for an oil change and was extremely delighted with the service I received. My car was totally serviced in less than an hour. Mike "The Advisor" exceeded my expectations with his professionalism, knowledge and very customer eccentric. It was a very positive experience with this dealership. Thank you.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michael Panos
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 03, 2017 -

Honda of Princeton responded

Thank you for taking the time to share your feedback with us! We're happy to hear you had a great experience servicing your car. We look forward to serving you again! Best, Honda of Princeton

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