Honda of Serramonte - Service Center

Fast service (recall) and courteous service advisor It was the first time I came here, not for the usual service (my car is still quite new) but for a recall. Bobbie Santos processed my request very qu It was the first time I came here, not for the usual service (my car is still quite new) but for a recall. Bobbie Santos processed my request very quickly and did a thorough job explaining everything afterwards. The recall ended up taking only about an hour from when I first arrived (thanks to the recall technician who arrived to work earlier than usual). Overall it was a pleasant experience and I look forward to coming back when it's time for my first service. More

Nice place to do service...really pretty cool 😊 Pretty cool service and very helpful employee's good 👍 JOB .....Xavier ( service Advisor ) & Leila ( Porter ).....Very clean and good service..really Pretty cool service and very helpful employee's good 👍 JOB .....Xavier ( service Advisor ) & Leila ( Porter ).....Very clean and good service..really nice to go there @ Honda Serramonte ...Tnx U 😊 More

Excellent service for years! I am living in San Francisco, but for years I am bringing my 2 Hondas to this Dealership for service! It is the best! and especially I am grateful to I am living in San Francisco, but for years I am bringing my 2 Hondas to this Dealership for service! It is the best! and especially I am grateful to Service Advisor Darrell Wilson foe excellent professional help, advises, and service! More

More Than Satisfactory Service Bobbie Santos did a superb job identifying what maintenance was due on my Fit, how long it would be, offered shuttle service & estimated my expected i Bobbie Santos did a superb job identifying what maintenance was due on my Fit, how long it would be, offered shuttle service & estimated my expected invoice cost. Although it took a bit longer, 45 mins., I did see several cars behind me, so, I wasn't expecting a rush service. After I received my phone call, I returned to speak with Bobbie and he detailed & explained each service performed. He was very courteous, professional & personable. He even loaded my shopping purchases in the car for me. A note, I arrived early for my appointment when employees were out to lunch, But, three people checked with me to let me know the situation. More

My time is valuable too On two occasions I have had to bring my Cars in for recall notices. On both occasions the paperwork stated the service would take 30 minutes or less. On two occasions I have had to bring my Cars in for recall notices. On both occasions the paperwork stated the service would take 30 minutes or less. Each time I arrived at the appointed time only to be told it was going to take 3-4 hours. Since they offer a shuttle I waited around till it showed up and took me home. Within 30 minutes of arriving home I was called and told my car was ready. I called the shuttle and waited almost an hour for it to show up to take me back to the dealer. After these two incidents I wasted 4 hrs at each appt when I could have waited at the dealership and been in and out within an hour each time. What is the point of an appt if they assume you have all day to waste? My "advisor" didn't have a clue. More

The Worst Oil change, 5 hours Wed. Dead battery Thurs. AAA recharges. Go back 5:30 pm Thurs. Told workers go home 4:30. Why was I there until 6 pm the day befor Oil change, 5 hours Wed. Dead battery Thurs. AAA recharges. Go back 5:30 pm Thurs. Told workers go home 4:30. Why was I there until 6 pm the day before? Oliver Velasquez needs a new job after the holidays. Duane is the best. Why deal with someone who apologizes 3 time for being late when others who came later where served 1st. No new battery. I will get it at Victory Honda!..John Donohue. More

Good job Went in for an oil change. I was a little late but they still took me and started work immediately. The job went quickly and they did a 47-point inspe Went in for an oil change. I was a little late but they still took me and started work immediately. The job went quickly and they did a 47-point inspection of other car features (brakes, tires, etc.) for free. Only complaint: no doughnuts or muffins. More

Excellent Service The service writers always provide quick and responsive service. They answer questions and explain an estimate of how long the service will take. They The service writers always provide quick and responsive service. They answer questions and explain an estimate of how long the service will take. They even described how the new coffee machine in the waiting area works. Livian who works as a cashier is always friendly and professional. She always greets customers with a smile and she always asks if there is anything else she can help you with before you leave. She even double checked another customers and my e-mail address before we left for a raffle with a tv as a prize the dealership is holding this month. Her friendly demeanor and courteous manner create a comfortable atmosphere that makes people look forward to bringing their car in for service at Serramonte Honda! More

Horrible Reception Staff and Service Staff, GM of Dealership Bought a brand new 2016 Honda Civic, only to find out it has rattling issues with the rear when music is played. I brought it in for service, and the Bought a brand new 2016 Honda Civic, only to find out it has rattling issues with the rear when music is played. I brought it in for service, and the service advisor (clearly not someone fully trained in this industry) told me theres nothing that could be done. I tried contacting the GM of the dealership only to be ignored several times with my concerns. I'm going to keep bringing it back and possibly file a lemon law claim. The 2 heavy latina receptionist for service are also very dismissive and should be working at a prison instead of in the "customer service" department. More