Honolulu GMC Cadillac

Very organized. Clearly explained the issue at hand as well as the solution in very short order. Clearly explained the issue at hand as well as the solution in very short order. More

Best advisor ever Jennifer has always made sure that everything I need will get done everything I need will get done More

Always great Jennifer is the best advisor I have ever worked with .. Thank you Jennifer worked with .. Thank you Jennifer More

Jennifer always takes care of everything quickly and efficiently.. and very supportive Not an easy job most people are not happy when they go there because it's a car issue. Jennifer makes it a lot more efficiently.. and very supportive Not an easy job most people are not happy when they go there because it's a car issue. Jennifer makes it a lot more pleasant ?? More

Very good customer service in the service department. I met a young lady in the showroom asked if I'd been helped and offered further assistance if needed. Courtesy driver was very nice and friendly I met a young lady in the showroom asked if I'd been helped and offered further assistance if needed. Courtesy driver was very nice and friendly More

The work that was done in a timely manner. I have an appointment with Honolulu Cadillac on 4/6/26 I have an appointment with Honolulu Cadillac on 4/6/26 More

He was the most genuine, very helpful, nicest car salesman i have ever met. I would definitely recommend him. He made us feel like we were family and made us comfortable. All around great person. salesman i have ever met. I would definitely recommend him. He made us feel like we were family and made us comfortable. All around great person. More

Unfortunately the whole process of fixing and trying to contact the extended warranty company and other things, took about 6 weeks to complete. Through the process though, Ms Jenn Inman was pleasant to wor contact the extended warranty company and other things, took about 6 weeks to complete. Through the process though, Ms Jenn Inman was pleasant to work with. She was very patient with me and my situation. There was a lot of difficulties throughout. Greatly appreciate the technician who was also working on my car and being patient. More

Major NUMEROUS and BIG PROBLEMS with vehicle that were concealed and not disclosed. Sales agent stated they perform a 90 point check of the car to make sure everything is in proper working order. After ha concealed and not disclosed. Sales agent stated they perform a 90 point check of the car to make sure everything is in proper working order. After having the car a couple of days I noticed issues with the brakes and a violent vibration when changing gears. I took the car to an independent repair shop and after they assessed the car they stated that all 4 wheels had virtually metal to metal brake pads. All 4 wheels urgently needed brake rotors, brake pads. All engine mounts were degraded and broken causing the violent vibrations and urgently needed replacing also the struts of the car needed replacing. I was advised not to drive the car until these serious issues were fixed. The car is UNSAFE to drive. I would like to know for the record what the Honolulu GMC and Cadillac 90 point check of the vehicle entails. The estimate to fix issues is $4,581.19! We called Honolulu GMC Cadillac 3 times and also reached out via email regarding these problems. No one has returned my call. Contemplating formal complaints. I will never buy another car from there and would advise others to do likewise. More