Hoover Chrysler Dodge Jeep RAM

Thanks for the lemmon, Hoover My daughter just purchase a use Jeep Liberty from Hoover in Summerville. Not even 2 weeks after purchase my daughter was driving home from work and th My daughter just purchase a use Jeep Liberty from Hoover in Summerville. Not even 2 weeks after purchase my daughter was driving home from work and the vehicle engine shut down. It was towed to shop and we was told that the engine has seized and a replacement engine will be needed. I called Hoover and told them what happen. They inform me that the vehicle was sold “ use as is” and nothing they can do about it. I can’t not believe an reparable place as Hoover would do that to any customer, my daughter is so upset about all this, not understanding why Hoover refuses to help her. She has lost 5,000 dollars never to get it back. I would go half with Hoover to get another engine but they refuse and will not even return my calls. How can a Car deal ship allow a vehicle to be sold knowing there was issues with it. After several phone attempts and a personal visit to the dealer ship I spoke with the GM of sales, I basically got told you bought what you bought as is. I requested to speak to the person who was in charge of operations at the dealer ship and was given no name. I was told he wasn't around and he will be inform about this situation. I asked the GM of sales do they do a check over on pre-own vehicle before they put them on the lot for sale and he inform no. The sales person who sold my daughter the jeep told us that they do a look over at all vehicles before the vehicle is place on the lot for sale. He told me that the sales person who sold my daughter the Jeep did ask me and my daughter if we wanted the service department to look over the vehicle. The sales GM told me that we refused. That is a Lie. We were never asked if we wanted the vehicle looked over, we was told that has already been done. The only thing the salesman did say they would wash the vehicle while we waited to go over the paper work, my daughter told the sales man no thank you and she wanted to wash it cause she was so excited. The sales man did tell me and my daughter that they just did the oil change and filter on the Jeep. The oil was never changed along with the oil filter I cannot believe how Hoover would treat people with lies. I understand the lemon law for used vehicles in SC, but for an engine to seized within 2 weeks of purchase and the dealer ship is telling you too bad its a chance you take when buying a used vehicle, what kind of people would tell that to a 19 year old girl. My daughter is so heart broke over this and cannot understand how Hoover would just lie and do care for customers after a purchase. This needs attention. Thank you. More

Start with the internet My wife and I spent several weeks looking all over for the very specific truck we were interested in. After contacting Kimmy at Hoover everything star My wife and I spent several weeks looking all over for the very specific truck we were interested in. After contacting Kimmy at Hoover everything started falling into place. Kimmy found the truck we wanted and got it deleveried to us. She is not a salesperson, she is the person the responds to all requests from the internet. She is awesome and will see that you are taken well care of. We are not fans of car lots or car sales people but Kimmy made sure everything went great. I would go back to Hoover to buy another vehicle as long as she is there doing all the internet work. More

The Tale of Two salesmen Every time I go to buy a car or truck I cringe. What will they have to offer, then what will be there when I get there. What story will they give wh Every time I go to buy a car or truck I cringe. What will they have to offer, then what will be there when I get there. What story will they give when I get there as to why they could not do as they promised on the phone. We have all seen/listen to, this type of salesman. But let me tell you about another. Eric Duncan. He said I will look at what we can do, then called me back and said we have another truck we want you to look at. He made sure he filled me in on all information and responded very quickly to questions asked. The deal was laid out before i got there and AN HOUR, not two, or three, ONE HOUR later I was walking out the door and driving my new truck. I called him a couple of times about nit-picky things, and never a sigh or grunt or complain, he fixed it. If you want a good vehicle and a good salesman, go see Eric Duncan. More

My 2006 Jeep liberty had been having trouble with the brakes for almost a year now and we had taken it to Midus for repair of brake shoes/pads/rotors. We had repaired the ball joints ourselves and still brakes for almost a year now and we had taken it to Midus for repair of brake shoes/pads/rotors. We had repaired the ball joints ourselves and still no change in the grinding of the brakes. We took the jeep to the dealership in Hoover and initially it was thought that a sensor was damaged and this was repaired without any change in the grinding--the team at Hoover, especially Mike, were diligent and even called specialists at Chrysler to inquire as to what would be causing the issue. They would not let the vehicle go until it was fixed and after much effort on their part determined that it was a random wire that was shorted and affecting the ABS system. This was repaired and we were charged only a parts fee given that we had been to so many places without having the car fixed. As a mother of an infant I am very thankful that they were able to fix the brakes and as a physician I am even more thankful that a place that provides services to people went above an beyond like I do for my patients everyday. I would recommend Mike and his team to anyone needing services. Totally worth the time and money. More

Chet was easy to work with and very thorough. He made the whole process flow very smooth. I think the price of the auto was a little high, but it was exactly what my wife wanted.I have dealt with the service whole process flow very smooth. I think the price of the auto was a little high, but it was exactly what my wife wanted.I have dealt with the service dept. several times over the last two years and am happy with them. I am very pleased with Hoover. More

My experience was exceptional. Billy Hardin knew exactly was I was looking for.He got it right the first vehichle and called me. I knew the minute I sat in it. The price was within my budget. He knows how b was I was looking for.He got it right the first vehichle and called me. I knew the minute I sat in it. The price was within my budget. He knows how busy I am and the experience was painless. I have sang Hoovers praises, as well as Billy's. I have referred Hoover and Billy everytime I hear someone talking about a new car! It was a Great experience. More

Over the past 11 years we have got six vehicles from this dealership including this one. The experience and personal make all the difference.and we hope to again to back again dealership including this one. The experience and personal make all the difference.and we hope to again to back again More

Hoover did everything I could of asked them to. They were friendly and helpful. The next time I buy a car I will definitely go there. Thanks. friendly and helpful. The next time I buy a car I will definitely go there. Thanks. More

What a truly horrible experience! From not being provided estimates for services to be performed (sticker shock when you pick-up your vehicle), from using fear to sell services not actually needed a provided estimates for services to be performed (sticker shock when you pick-up your vehicle), from using fear to sell services not actually needed at that time (not following the manufacturer's recommended maintenance plan), to unsafe courtesy van driver practices (not allowing passengers to fasten a seatbelt before engaging Drive and speeding past stop signs), to placing higher emphasis on the highest margins (using inferior auto parts and trying to pass off as OEM) and upselling at every opportunity (to make up for loss market share in units).... The list goes on! For some consumers this may be okay, but for this buyer (I bought two new vehicles at this dealership), I am perfectly fine with driving a few more miles for a much better option. Spend your money where it is appreciated and valued over on Rivers or Savannah Hwy at the competitor. More

I had an over all good exsperience on this purchase. This is my second vehicle I have purchased from Hoover. I like the fact there are no high pressure sales and the staff is pleasent! is my second vehicle I have purchased from Hoover. I like the fact there are no high pressure sales and the staff is pleasent! More