Hopkins Acura

Reason for Visit: Sales

I recommend this dealer: No

My Review of Hopkins Acura:
I was shopping 2007 MDX in May, 2007. I sent several emails to local dealers, including this one. The email came back from this dealer is one of the most polite. The emails asked me for their 12 mile unique test drive, but did not directly gave me the quote. So I replied in a courteous way, that we should agree on the price before going over there. The salesperson (Jerry) replied that he understood this and knew that I had other quotes, and asked what my target price was. I told him my target price, one hour later, he agreed my price. So we went the dealership on the weekend to sign the paper. The entire experience is almost flawless except one - during signing the paper with the general manager (Richard), I noticed that one of the accessories (all weather floormat) that I requested is not in the agreement. Richard checked with Jerry that indeed, the accessory is in the email. Richard came back to us and said he would not have agreed on the price if he knew this accessory was in the agreement. I said OK, I can go find another deal. Richard pretended to "reluctantly" agree the accessory in the paper without price increase.

So we signed paper and paid. Because this is a smallish dealership, they did not have the vehicle in stock and have to trade with others, I need to wait few days before picking-up the vehicle.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Hopkins Acura:
I concur with another review here about how we were treated at this dealership. IT WAS HORRIBLE. There are two Michaels that work there, so I'm sorry to say I don't recall the persons last name that we spoke to. Like an early reviewer, my father and I countered offers back and forth. We were telling him prices that other dealerships offered and he straight up told us we weren't telling the truth. Plus he was treating us like we were stupid. Once I told him we wanted to pay in cash his attitude changed really quick. All of a sudden I wasn't stupid anymore.

We left very unsatisfied saying we'll just go to the last dealer we visited before him and buy from there. He said, "Go back crawling to the other dealer? You're going to lose you pride!" While we left the manager came out and said we were making a huge mistake. Whatever. It's not about the pride, it's about the savings, I think.

I'm not sure if its really these dealers giving review of themselves because these guys fit bad used dealers to a T, don't like 'em don't trust 'em.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Hopkins Acura:
Just purchased a 2005 MDX thru Joe Sid. My communications with him was through e-mail. I must say that his e-mails were very specific and thorough in answering my initial questions. Very quick in responding. Can't say that was the case with other dealerships. My meeting with him was a pleasant one. He spent a good amount of time during our test drive giving us a chance to drive local roads and freeways. Well thought out route. Joe Sid is very knowledgeable on the MDX. He spent 2.5 hrs going over every aspect of the car before driving off. Excellent job!! Overall an excellent experience. Highly recommend Hopkins Acura, especially Joe Sid. Thanks Joe!!!!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Hopkins Acura:
We just purchased a new car from Hopkins Acura and it has changed the way I feel about buying cars -- It was an incredibly pleasant experience from start to finish!

We talked to many other Acura salespeople throughout the Bay Area before talking to Joe Sid at Hopkins, and we simply felt Joe was far more deserving of our business than anyone else. Joe exuded the "customer first" and "whatever it takes" principles throughout the process -- Joe listened to our needs and desires instead of dictating what we should get, he was very upfront about pricing and options, he showed great follow through, and he was just one heck of a nice guy. The sales manager, Richard Wood, was also very pleasant to work with.

I cannot recommend Joe and Richard highly enough -- anyone in the market for an Acura in the Bay Area should give Joe @ Hopkins a call.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Hopkins Acura:
Wow. Can't say enough good things. I have used auto brokers for my last several auto purchases because I had come to hate the &quot;usual&quot; dealer practices of high pressure sales, bait and switch, etc. <br><br>This experience has single handedly changed my mind. Joe was curteous, incredibly knowledgeable about the products and made for my favorite car buying experience to date.<br><br>The sales manager who did all the paperwork did not attempt to sell me &quot;other products&quot; such as perma plating, insurance and other b.s. stuff that most other dealers try.<br><br>Great dealership, great sales and follow up. Couldn't be happier.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Hopkins Acura:
Since 1990, I have purchased 3 Acuras and a Honda from Michael Andrews at Hopkins and dealt with both Michael Quigley and Richard Woods. My car buying experience couldn't have been any better. Their product knowledge is second to none, as evidenced by an explanation of all the car's features at delivery. There was no sales pressure and they made me feel totally at ease. Although two of the three vehicles were in high demand, they did not load the cars with needless options just to drive the price up as other dealers were doing. They followed through after the sales to make sure everything about the cars were to my satisfaction. I have referred many friends and acquaintances that have also purchased from them and they have all had great experiences as well. I would recommmend Hopkins to anyone thinking of purchasing an Acura. They pride themselves on total customer satisfaction which is quite evident in every aspect of the sale.

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