House of Imports

Very good nice staff specially Lin Lin and the guy at the finance they are all nice finance they are all nice More

Neat clean well kept atmosphere. Employyes are very cordial and friendly. My tech advisor is excellant Employyes are very cordial and friendly. My tech advisor is excellant More

Car had a recall, was done , checked n all that had to be fixed, replaced or adjusted was done. fixed, replaced or adjusted was done. More

Christopher explained all required repairs and cost upfront. He was friendly and efficient. I had options and did not feel pressured upfront. He was friendly and efficient. I had options and did not feel pressured More

Sales person and other financial person are great. They help me with their best. I am really satisfied working with them. They help me with their best. I am really satisfied working with them. More

Great Dealer! Lin Lin was fantastic! They gained a customer for life. Thank you House of Imports Lin Lin was fantastic! They gained a customer for life. Thank you House of Imports More

Initial Contact I first reached out to David via email regarding the purchase of a vehicle but never received a response. I then forwarded the same message to Jane C., who replied within 30 minutes. Jane, regarding the purchase of a vehicle but never received a response. I then forwarded the same message to Jane C., who replied within 30 minutes. Jane, along with Tommy, was helpful in providing an overview of the available inventory and promptly scheduled an appointment for Saturday at 10 a.m. First Visit I arrived at the dealership 15 minutes early. Upon entering the lobby, I was met by two individuals at the receptionist desk. Unfortunately, there was no greeting or acknowledgment—just silent stares. When I asked for Jane, they simply pointed toward an office without saying a word. I approached the office and was warmly welcomed by Jane. Jane then introduced me to Alexis, a sales associate who assisted with the test drive and lease discussions. The deal I received was reasonable—comparable to other local Mercedes-Benz dealerships, though not particularly exceptional. Sales Experience Alexis was exceptionally helpful and friendly throughout the process. She went above and beyond by coordinating test drives, clearly explaining the vehicle’s features, and helping set up the iPhone app connectivity. Her professionalism and upbeat demeanor made the entire experience smooth and enjoyable. Service I returned later to have the front license plate bracket installed, and that visit was just as seamless. The service was quick and hassle-free. I appreciated the efficiency and follow-through from the team. Finance Tim T., the finance representative, was quite persistent in promoting various service packages I hadn’t planned on purchasing. I declined most of them, but he continued to offer alternatives and ultimately proposed a basic three-year service plan at a fair price. While I recognized his patience and negotiation skills, I believe the dealership could benefit from a less aggressive upselling approach to make the process more comfortable for customers. Coffee Machine While waiting, I attempted to use the self-serve coffee machine, which wasn’t functioning due to a full used-coffee bin. After reading the error message, I emptied the bin myself and disposed of the contents in a nearby trash can. Once cleared, the machine worked, and others were able to enjoy coffee. This is a small detail, but maintaining amenities like this would contribute to a better overall customer experience. Overall Atmosphere The overall mood at the dealership felt subdued and somewhat unwelcoming. While certain individuals like Jane and Alexis provided excellent service, there’s definitely room for improvement in creating a more engaging and customer-friendly environment. More

This is the 5th 0r 6th vehicle we have purchased from House of Imports. The dealership is always clean and inviting, and Mouncef Lazim was very helpful with the lease of the 2025 vehicle. House of Imports. The dealership is always clean and inviting, and Mouncef Lazim was very helpful with the lease of the 2025 vehicle. More