House of Imports

Reason for Visit: Service

I recommend this dealer: Yes

My Review of House of Imports:
Watch these guys like a hawk. Took my car there for a oil change service and they found about 4 things wrong with my car totaling $3,200. Told me it would be dangerous for me to drive the car off their lot. I took it to another dealer and told them what these guys said was wrong, they checked it out and not one thing was wrong with the car. I would never, ever do any business with these people ever again.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of House of Imports:
Purchased a 2003 clk in February 2003. What a terrible experience. I waited 7 months for the car and was constantly assured my car would be here first in December then January, then Feb. They told me my order had been placed when in fact it was never placed until four months after it was ordered. This was because I initially didn't want a sunroof but then changed my order at that time to which time they said, "oh no dealer would place such an order because it would be so difficult to sell" If they had told me that four months earlier instead of accepting my order and telling me it would arrive soon I would have changed it or gone somwhere else. I was lied to regarding the status of my car, shown another person's order and told that it was my vehicle despite it being under someone else's name. When I was finally told it had arrived, they could not wait until Saturday for me to pick it up and threatened that the car I had ordered may be purchased by someone else by then. This forced me to severely inconvenience my friend to drive me down during Friday rush hour traffic taking me 4 hours to reach the dealer. Both of us were starving and not able to complete the purchase until 10 pm. Also was promised car mats for giving them the survey which I relunctantly did and never received the mats. I wish I had that survey again, I would let them know a thing or two about my experience.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of House of Imports:
Service department is friendly and usually pretty responsive. Ryan is good. Sales department I am waiting to evaluate. New 04 SL coming in end of the month. My friends have bought several MB's there and have had generally good experiences. However, the sales reps for those deals have all left House of Imports. Don't know why... The only problems I have had so far has been the transition between a departed salesperson and the new person taking over. I had no idea what was happening and nobody placed my order after the old sales departed. Hopefully I will have a good experience at the end of the month.

Was this review helpful to you? Yes | No