Hudson Nissan of North Charleston - Service Center

I purchased a maintenance agreement for $850.00 with the preowned 2013 Hyundai Accent I purchased from them. They used the wrong oil every time they serviced it and I think it damaged the car because it is preowned 2013 Hyundai Accent I purchased from them. They used the wrong oil every time they serviced it and I think it damaged the car because it is using a lot of oil internally now. They would only reimburse me for what remained on the agreement and were abusive when I brought the mistake to their attention. I contacted Nissan, but they said they can't make them do anything. I really think they were trying to damage the car so I would need repairs and when I caught them, they got ugly. They should have apologized, offered to do any repairs needed and refunded the $850 for the maintenance plan caused by their negligence. More

Complaint On 08/01/2020 I had a 1:50 appointment for an oil change and tire rotation at the north Charleston location. Once I gave the salesman Kenneth Stephen On 08/01/2020 I had a 1:50 appointment for an oil change and tire rotation at the north Charleston location. Once I gave the salesman Kenneth Stephenson I believe is his name. He immediately said that they had a wait time of 2.5 hours. So at first I said , no, I will reschedule. Then after thinking about it I said I would stay since I was already there. The rep came back and had me sign for the tire rotation. He came back 5 minutes later and said oh, they will not be finished until 5:30 so you have to reschedule. I asked why was I not informed that the wait time would be so long? He said it's because of Covid. I said the people that schedule the appointments should be notifying customers of the wait time. He said they're in Florida and they don't know the wait time. I said the fact that they work for the company means that they should know all of this information. I took time out of my day specifically for this appt. As I am standing there getting ready to get in my car. 3 other cars pulled up. I said what are you going to do about them? He goes, oh, they are getting ready to get the same speil. I was like wow, how inconsiderate. He basically gave me the impression he was just ready to go because he worked 60 hours. I just found the whole thing to be so inconsiderate of the customers time. All you had to do was pick up the phone and let us know. Don't waste my time and gas! Be a little bit more considerate of keeping your customers happy. Linda Sauls More

I had a great experience purchasing a car from Nissan! Rico was an excellent salesman and made the process super easy!! I would definitely recommend people to come here. Rico was an excellent salesman and made the process super easy!! I would definitely recommend people to come here. More

Elderly Woman Taken Advantage of by Hudson Nissan My mother is 66 year old widow who I truly feel that got taken advantage of by Hudson Nissan on Rivers Avenue. I will provide you quick summary of wha My mother is 66 year old widow who I truly feel that got taken advantage of by Hudson Nissan on Rivers Avenue. I will provide you quick summary of what’s going on and hopefully when we talk you can do full investigation on my mother’s behalf. Back in July 2019 my mother was having issues with her AC so she took it to AutoZone for them to do a diagnosis on it. They told her she needed an AC kit. My mom asked who do you recommend her taking the car too, and they recommend NTB. My mom had work done at NTB before so she knew who they were. So took it to them. After couple of back and forwards, them fixing the leaks they decided to change the compressor. They said they changed the compressor a couple times before they told my mom to take it to Nissan because they were out of options and wanted Nissan to put the car up on their diagnosis system. So my mom went back and forward with Nissan for couple months also. When Nissan told my mom her car was ready back on September 30th, she went to pick up her car and come to find out the car was still not blowing our AC. So being that my mom had returned their rental car they had to give her another rental car. Back in October 2019, my mom gets phone call from Jeffery Memering (who says he is a manager) telling my mom to bring the rental car back to Nissan. My mom was like ok, but is my car fixed and he would not really answer the question directly. He just said I need you to bring the car back. My mom hangs up, starts to worry then calls Jeffery Memering back and starts asking questions again. Jeffery proceeds to tell my mom that the rental car she is driving who involved in bank robbery and the General Manager of Hudson Nissan wanted that rental car returned ASAP. My mom started having anxiety attack and panicking because she thought the police was coming to her house to arrest her and she had did nothing wrong. As of May 8th, 2002, the police never called or even came by my mom’s house to talk to her about this suppose bank robbery she did with the rental car. That seems very strange to me. All Hudson Nissan wanted to do was get rid of my mom and her car issues because they didn’t know what else to do with her car and they didn’t want to fix it. Now you tell how a company like Hudson Nissan could do something like this so an elderly widow like this? This does not make sense that my mom has to drive around in 90 degree weather with a hot car that blows out air and she already has health issues. My mom just got of the hospital yesterday due to vertigo and other health issues. It’s sad that I had to come home from St. Louis to find out all of this and to find out my mom is riding around in hot car because Nissan still has NOT fixed her AC. This is unacceptable. I called the CEO of Nissan but they said he is out of the office right now due to covid-19 so they had me to file a complaint. They said someone should call me back by COB May 6, 2020. So I went back to Hudson Nissan on Rivers Avenue to talk to the sales manager and basically he is telling me that they will take a look at my mom’s car, but she will have to pay $212 diagnostic charge and they will NOT give her a loaner because of the “so called” bank robbery they claim she committed with their rental car that NO ONE can find a police report for. This is ridiculous and I told them all they do is lie and this is unacceptable of how they rail road this old woman like that. People should not treat people this way, but they really should not treat elderly people this way. More

2014 Nissan Sentra CVT transmission problems I experienced a CVT transmission problem with my 2014 Nissan Sentra. Adam Geist (Service Director) personally took care of me. Very minimal cost to my I experienced a CVT transmission problem with my 2014 Nissan Sentra. Adam Geist (Service Director) personally took care of me. Very minimal cost to my family. Great maintenance team at Hudson Nissan in North Charleston SC. My family will continue to be a “Nissan family” for years to come. Thanks Hudson Nissan! More

Misrepresentation at sale table Was sold a service plan at closing. I was told it included free oil change for 2 years with free gas at oil change, free car wash for 500.00. Now at Was sold a service plan at closing. I was told it included free oil change for 2 years with free gas at oil change, free car wash for 500.00. Now at 1st service no full tank of gas and no loaner car unless I spend money on service. I guess they needed to sell a unit. This sale was done by the manager Tommy. More

Total service Had a rough experience at the savannah hwy store. In less than a day Adam and Jeff had the truck back on the road, a TOTAL 180 of my previous experie Had a rough experience at the savannah hwy store. In less than a day Adam and Jeff had the truck back on the road, a TOTAL 180 of my previous experience. Adam Geist also called me to follow up the next day to make sure I was satisfied, 1000% service. The truck was washed and vacuumed. The staff was polite and prompt. Faith partially restored in Nissan and humanity. 11/10. More

Won't honor Perforation warranty Seeing the turnover in the dept I will never take or buy another Nissan vehicle, or take my vehicle there for servicing. I took my 2014 Nissan in for Seeing the turnover in the dept I will never take or buy another Nissan vehicle, or take my vehicle there for servicing. I took my 2014 Nissan in for routine maintenance as well as a recall to have the airbag computer reset. when I was it was done I showed the service adviser Jacob the paint just peeling off the front of the truck. I asked him if this was a common occurrence and he said "no". It was supposed to be covered under the perforation and corrosion warranty. He also said he would show it to his boss. and they would take pictures so they could send them to whoever there were going to send them in corporate. I left then a month went by and I realized no call no email, nothing. So I called the dealer and they said that Jacob had left and they had no idea what I was talking about. One of the girls I was speaking with told me to call Nissan Consumer Affairs, so I did. A guy named Brian called me very soon after that and I explained the situation to him. He said he would contact the dealer and get back to me. When he called back he said my story checked out and that Jacob didn't work there anymore and I should call Jason Miller. So I did "THREE" times and was told he was busy and they would take a message and give it to him. Well A week and no call. So I called Brian back and left a voicemail. A few days go by and I get a call from an Adam from consumer affairs, And that Brian was no longer there. So here I am back at square one. I am fed up with this dealer. Had problems in the past and now this! I have told everyone I know and they won't ever go there. So I hope the word get around and they clean up their act. I will never go there again! More

Bate and switch in the service department. I brought my vehicle in to fix the wheel well flare and was told by Jake Brock it has never checked but I needed exhaust brackets and exhaust work cos I brought my vehicle in to fix the wheel well flare and was told by Jake Brock it has never checked but I needed exhaust brackets and exhaust work costing $1300. I asked if that was covered under my warranty he said NO but after pressed he said he dont know and could not check. After asking him for a cost breakdown and description of the work to shop it around, I was told they will not have that until after the work was do. But he had the repair price ready for me. I will never will buy another vehicle at Hudson Nissan again!!!! More