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Hudson Valley Volkswagen - Service Center

Wappingers Falls, NY

4.3
222 Reviews

222 Reviews of Hudson Valley Volkswagen - Service Center

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May 01, 2025

The gentleman who helped me was very courteous and opened the doors for me which I really appreciated since I had my baby with me. More

by Stellafrance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GRAZIA BUETI, Jeremy Abramson, Eric Schmitt, Master TPC
May 05, 2025 -

Hudson Valley Volkswagen responded

Thank you for sharing this thoughtful moment! We're so glad our team could make your visit a little easier—especially with your hands full. We truly appreciate you choosing Hudson Valley Volkswagen!

April 16, 2025

As always, the VW service department was excellent. I always feel confident when I leave my car in their hands. Debbie is just the bees knees. More

by Tara Doughty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie and Shannon
Apr 18, 2025 -

Hudson Valley Volkswagen responded

Tara, Thank you for the kind words! We're so glad to hear that you continue to have great experiences with our service team. Debbie truly is the best, and we’re lucky to have her. We appreciate your trust in Hudson Valley Volkswagen!

November 25, 2024

Shannon and my customer service representative, I forgot his name,, were excellent . My car had to remain at the dealership until repaired, so I was given a new loaner without hesitation. I was kept inf More

by bgalotti53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon, service manager.
Nov 25, 2024 -

Hudson Valley Volkswagen responded

Thank you so much for your kind words and 5-star review! We're thrilled to hear that our team provided excellent service. We understand how important it is to keep you informed and make the process as smooth as possible, and we're glad we could do that for you. If you ever need anything else, don’t hesitate to reach out. We look forward to assisting you again in the future!

September 19, 2024

The people at the desk aren't always courteous. It's a big thing for me. After the work was done replacing my fuel pump did not put things back in place the Jim wall in my back window. I couldn't s More

by Jay Myers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not know the name of the employee who was rude to me, but she had blonde hair. Her disposition was not pleasant.
Sep 20, 2024 -

Hudson Valley Volkswagen responded

thank you for your feedback, Jay. We sincerely apologize for the lack of courtesy you experienced and for the oversight in not properly reassembling your vehicle. Your safety is our top priority, and this is not the level of service we strive to provide. If there’s anything we can do to make this right, please don’t hesitate to reach out.

July 29, 2024

Great service! I had an issue with the overhead panel of my car and Kenny Goldsmith solved my problem immediately. I highly recommend Hudson Valley Volkswagen to an More

by Adriana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Goldsmith
Jul 29, 2024 -

Hudson Valley Volkswagen responded

Thank you for your kind words! We're thrilled to hear that Kenny Goldsmith provided you with excellent service. Your recommendation means a lot to us at Hudson Valley Volkswagen!

July 16, 2024

Exceptional service every time! !! We appreciate hudson valley VW so much and we are so thankful for the constant care of our vehicles More

by tanya.travis74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Paravati
Jul 17, 2024 -

Hudson Valley Volkswagen responded

Thank you so much for your kind words! We're delighted to hear that you've consistently received exceptional service from us. We truly appreciate your trust in Hudson Valley VW and look forward to continuing to care for your vehicles.

May 18, 2024

The attendant I worked with gave me some knowledge about my VW and its warranty that I didn’t know. I was grateful for that. More

by red225@me.com
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
May 22, 2024 -

Hudson Valley Volkswagen responded

We're glad we could share helpful insights about your VW and its warranty. If you have more questions, feel free to ask. Thanks for your feedback!

April 12, 2024

The staff and service is top notch! I’ve been a VW owner of various models for over 10 years and always get my cars serviced here. I adore Debbie and the technicians are efficient and t More

by Tara Doughty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie
Apr 15, 2024 -

Hudson Valley Volkswagen responded

Tara, We are si glad that we had the opportunity to assist you!

April 05, 2024

The folks at the service dept have treated me great over the years. This is the fourth vehicle from this dealership. Always quick service. They’ll keep getting my business. More

by emanuelevinny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie at the service counter
Apr 05, 2024 -

Hudson Valley Volkswagen responded

Emanuele, We are so glad to hear that we ave been able to assist you several times. Thank you for having confidence in us!

April 02, 2024

Best dealership I have ever been to. For the first time I didn’t feel like I was being taken advantage of and was being treated with care and respect. Kenny from the service department w More

by Gabby.odonnell8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Goldsmith
Apr 29, 2024 -

Hudson Valley Volkswagen responded

Gabby, Thank you so much for sharing your experience with us, it means the world to us. Remember, if you need anything else, we are a phone call away!

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