Hudson Valley Volkswagen - Service Center

I brought my 2012 VW Golf TDI in for it's 20,000 mile CareFree Maintenance (First three services Free, thanks VW) and I was greeted by very friendly people at the service desk. Jason was the one that he CareFree Maintenance (First three services Free, thanks VW) and I was greeted by very friendly people at the service desk. Jason was the one that helped me this visit and he was very professional and extremely friendly as well as thorough. If he didn't ask how I was on my safety inspection I would have forgotten to ask for that to be done. It was expiring... The 20k mile service included a pollen filter change and that along with the inspection took a little longer than I had expected but Fran, the sales guy that I bought the car from almost a year ago recognized me and came up to say hello and chat some so the time went by fairly quickly. Fran was as friendly as ever and I was reminded why I gave this dealership such a great review back when I bought my TDI last year. More

I have bee having some rattle problems (which are always difficult to diagnose and fix) and Pat found and located the problem immediately (even I was impressed!). They ordered some parts, provided me with difficult to diagnose and fix) and Pat found and located the problem immediately (even I was impressed!). They ordered some parts, provided me with a loaner and in two days I got my car back AS GOOD AS NEW! Thank you Hudson Valley Volkswagen (Wappingers). More

Melanie is truly a wonderful part of this service team. She is and has always been extremely courteous, friendly and always willing to go above and beyond in order to accomodate my service. I brought my c She is and has always been extremely courteous, friendly and always willing to go above and beyond in order to accomodate my service. I brought my car in for the 30K PM where scheduling was simple and accomodating. Melanine then immediately offered me the loaner car so i was able to return to work and finish out the day. She always informs and keeps me updated on all services being performed and is also willing to go the extra mile in order to get the job accomplished. Thanks again Melanie, you're a real asset to the HV VW service team. Joe More

From purchasing to servicing this dealership is excellent. Accommodating in every way. I travel 50 extra miles to visit this dealership rather than the dealership 5 miles from my home. excellent. Accommodating in every way. I travel 50 extra miles to visit this dealership rather than the dealership 5 miles from my home. More

Notice all the favorable reviews are for those having warranty work done. If you have to pay?...find a good local mechanic, this place is a rip off. Their hourly rate is well over $100. These are VWs, no warranty work done. If you have to pay?...find a good local mechanic, this place is a rip off. Their hourly rate is well over $100. These are VWs, not Porsches! People are friendly, place is clean....so if you're made of money, go for it. Otherwise, stay away. More

Brought my car in without an appointment. Jason was helpful and great to work with. The staff was friendly. Received a loaner car.... Love it!!! helpful and great to work with. The staff was friendly. Received a loaner car.... Love it!!! More

Melanie did an excellent job working with Volkswagon verifying what work was overed on my vehicle and what was my responsibility. My wife and I were afraid we would not make the 5:00 PM closing and I w verifying what work was overed on my vehicle and what was my responsibility. My wife and I were afraid we would not make the 5:00 PM closing and I would specifically like to thank her for offering to stay late so we could pick up the car. Her help and consideration were greatly apprecaited. More

I am from out of the area, but, visit the Hudson Valley region regularly. On 5/13/13 my 2009 Tiguan experienced brake issues while I was in the area, I immediately called Jason. My past experiences with region regularly. On 5/13/13 my 2009 Tiguan experienced brake issues while I was in the area, I immediately called Jason. My past experiences with the service department allowed me to confidently seek assistance. Even without a prior appointment Jason was able to get me right in and assess the problem. The problem was diagnosed and the repairs were made all within a 3 hour time frame. More

I brought my car in without an appointment due to a check engine light indicator. Jason took the car in right away and game me a loaner car for the day. The parts and service was covered under an extended engine light indicator. Jason took the car in right away and game me a loaner car for the day. The parts and service was covered under an extended warranty (free). Everytime I bring my car in to get serviced I get treated with respect. The service team are very knowledgable and friendly and very eager that my expecations have been met. I have always owned a VW. My brother-in-law owns a VW and now that my wife is looking for a new SUV, I will definetly recommend HV Volkswagen for my next purchase. More

Bought my car from Heart VW in Kingston. Major repair after 2 weeks of ownership....$10,000 dollar repair (thank god under warranty) While they had it for repair (2 weeks) they drove it into a wall, and after 2 weeks of ownership....$10,000 dollar repair (thank god under warranty) While they had it for repair (2 weeks) they drove it into a wall, and backed it over a curb....and failed to mention this to me when I picked it up. Interior dirty when picked up coffee stains on console ketchup or tomatoe sauce on head liner. Gave my personel car to there mechanic to bring home and use. Used a tank of gas. Put a few hundred miles on mmy car, and looked like kids were climbing all over my back seats with dirty shoes on. Went to Hudson Valley VW and was waited on by service advisor Jason. Very professional, very friendly......No Dents, Good service, treated with respect. Very careful with my car and even treated me to a car wash on top of all that. Hudson Vallet VW I will be using you for all my VW sales and service from now on.....THANK YOU. More