Hudson Valley Volkswagen - Service Center

I recently bought a certified 2008 Passat wagon at another dealership, but decided to bring it to HVVW, as i live locally. I came in without an appointment, but Carla told me they'd take my car right another dealership, but decided to bring it to HVVW, as i live locally. I came in without an appointment, but Carla told me they'd take my car right in. Thanks to Carla for her help and her smiling demeanor. Very impressive young lady. I'm looking forward to a continued relationship with the service dept. at HVVW. Steve Rust More

Melanie ensured me, that a computer check to determine why my vehicle was stalling would direct her team towards identifying the problem. When I arrived for service, my service writer made sure to clearly why my vehicle was stalling would direct her team towards identifying the problem. When I arrived for service, my service writer made sure to clearly document all of my issues with our vehicle. This in my opinion is what laid out the ground work for the service technician to properly identify and repair our vehicle. More

Needed coolant and an oil change. Got a pressure test to see why I was losing coolant. They rotated tires while I was there. They even washed my car! I took a really nice long walk with my dog in the fores see why I was losing coolant. They rotated tires while I was there. They even washed my car! I took a really nice long walk with my dog in the forest behind the shop. Then it was done! in less than three hours and not much over 100 bucks. When we were indoors waiting, my labrador, Kahlua, eventually met everyone who worked there from sales and parts to service and mechanics and liked them all too. She is usually a great judge of competence and authenticity. The car runs and rides great and looks NEW. More

HVVW is where I take my car for service since 2005. As the car aged, (2001 model) maintenance became more important for my safety on the road and my piece of mind. I can honestly say that, over the years, the car aged, (2001 model) maintenance became more important for my safety on the road and my piece of mind. I can honestly say that, over the years, my experience with this Service Dept. has always been excellent. My last visit was no exception: expert technical work done quickly and very helpful and friendly service advisors who took the time to explain in detail what is needed and what will be done. Many special thanks to Melanie Sullivan, for her extended help this time. Parts for my car, an older model, are not always readily available and I must mention the effort made by the team to locate and order a replacement for the old broken telescopic antenna, reviving my radio. It really gives me piece of mind knowing that the car passed a multi-point inspection and it is safe to drive. The most important reason for me to come to HVVW for service is my trust in the team, in their honesty and quality of their work. More

I live in New Jersey; my daughter is a student at Vassar College and her 2003 Volkswagen Jetta completely died in the parking lot at school. I had to coordinate towing, diagnosis and payment from afar. College and her 2003 Volkswagen Jetta completely died in the parking lot at school. I had to coordinate towing, diagnosis and payment from afar. Jason was more than helpful in coordinating all aspects of our service. It was reassuring to have his kind and patient voice on the other end of the line. My daughter picked up her car on the day that it was promised and so far so good. Thank you very much for your help. I was nervous about straying outside our usual service routine (Princeton Volkswagen here in central New Jersey) but you guys have done a very nice job. Euna Kwon Brossman More

I can never ever say enough wonderful things about Hudson Valley VW! I'm a repeat customer, having purchased two vehicles from them and they do all my service. I rolled in yesterday, unannounced, at the en Valley VW! I'm a repeat customer, having purchased two vehicles from them and they do all my service. I rolled in yesterday, unannounced, at the end of the day needing a bulb replaced and they got me right in and took care of me. I only wish there were more dedicated, friendly and caring employees out there in the auto industry. I will never go anywhere else! Thanks HVVW! More

Took my car in right on time. Finished the work quickly. No charge for scheduled maintenance. And they even took the car to be washed when they were done! No charge for scheduled maintenance. And they even took the car to be washed when they were done! More

Great service and customer service. Price for a part was steeper than anticipated. Two front mud flaps for $150 dollars is rather much. Other than that great experiance. steeper than anticipated. Two front mud flaps for $150 dollars is rather much. Other than that great experiance. More

Hudson Valley VW is always very helpful when I call for service on my Jetta. I called on Tuesday and booked an appointment for an oil change on Wednesday. They took me right on time, the service took less service on my Jetta. I called on Tuesday and booked an appointment for an oil change on Wednesday. They took me right on time, the service took less than an hour. Melanie was very polite and courteous and explained the service performed and what would need to be done in the near future. More

WOW!!! What an experience. I had red carpet treatment here at HVVW. Carla assited me with a service issue on my 2012 Tiguan (owned for less than 1 year with 5,ooo miles on it) that I leased from another here at HVVW. Carla assited me with a service issue on my 2012 Tiguan (owned for less than 1 year with 5,ooo miles on it) that I leased from another dealer. Carla smiled and assured me the vehicle would be handled properly. After diagnosing the issue, she said they would need to keep the car for a period of time while waiting for parts. The 2 week turnaround time was handled well while I was provided with alternate transportation at no cost to me. This made my time without my Tiguan much easier. After I got my Tiguan back, I called VWoA to express my concern. They worked close with HVVW to further make my experience a positive one with a bit of extra compensation. This experience has left me very very happy. I cant stop talking about it to my friends, family, and clients. My wife told me that if I keep stopping strangers in the mall to tell them about my experience.... she is going to stay home or wait in the car.... but I can't help it. THANK YOU HUDSON VALLEY VW. mb More