Hudson Valley Volkswagen - Service Center

Called to schedule a 10K service, and was given an appointment for later that afternoon. Car was taken in immediately, and person at service desk told me I was due for an inspection the next month (a appointment for later that afternoon. Car was taken in immediately, and person at service desk told me I was due for an inspection the next month (a few days away). Asked if I wanted that done, too. After not too long a wait, both 10K service and inspection were done, and I was charged just $10 (for the NYS Inspection). Very satisfied with speed of getting car in and out, and being saved a second trip to dealer to take care of inspection the next month. More

My new 2013 CC had a problem--check engine light went on after barely 200 miles. Brought it in after Hunter my sales guy made me an appointment. He got me in and out quickly, and Debbie from Service arran after barely 200 miles. Brought it in after Hunter my sales guy made me an appointment. He got me in and out quickly, and Debbie from Service arranged a loaner car, then kept me updated daily while my car was diagnosed and fixed. Pleasant staff, comfortable environment. More

Stopped in (without needing an appointment) for my new Passat's first complimentary checkup (3 months after purchase) .. Service desk staff were friendly and prompt ... even tho' I didn't have an appointm Passat's first complimentary checkup (3 months after purchase) .. Service desk staff were friendly and prompt ... even tho' I didn't have an appointment and had a couple of issues that I wanted them to check out they got me in and out in around 30 mins which was great .... DEFINATELY heading back there for the annual service ... More

Everyone is very friendly and accommodating. My car is fairly new so I can't say too much about the service but the fact that they offer free maintenance for three years is stupendous. They seem to be ver fairly new so I can't say too much about the service but the fact that they offer free maintenance for three years is stupendous. They seem to be very thorough. More

Absolutely!!! Great dealership, from sales to service I give it more than a ten. Everyone was extremely friendly and courtiouus . I would recommend dealership to everyone. give it more than a ten. Everyone was extremely friendly and courtiouus . I would recommend dealership to everyone. More

Went in for my first checkup and it was easy and smooth sailing...They even went above and beyond when I asked if they could wash it too. sailing...They even went above and beyond when I asked if they could wash it too. More

We had a flat tire, and had it replaced at Hudson Valley Volkswagen. The service is fast, and we are very satisfied. I will recommend this dealer for services. Volkswagen. The service is fast, and we are very satisfied. I will recommend this dealer for services. More

Every service experience at Hudson Valley VW has been very comfortable and the staff has been very friendly. No problems, no pain! All service was performed on time. Service was performed correctly the very comfortable and the staff has been very friendly. No problems, no pain! All service was performed on time. Service was performed correctly the first time. Loaner car was provided. More

They are friendly helpful and very nice they also know what they are doing Would not go or buy a car from anywhere else Would love to work for a company like this Bravo! what they are doing Would not go or buy a car from anywhere else Would love to work for a company like this Bravo! More

The service department in this dealership is excellent. I always feel very taken care of, which is why I always have my vehicle serviced at Hudson Valley VW, rather than Heart VW, where I have purchased al I always feel very taken care of, which is why I always have my vehicle serviced at Hudson Valley VW, rather than Heart VW, where I have purchased all of my vehicles. I wish I could say the same for my satisfaction with the VW brand itself. While the service personnel are excellent, I am unlikely to purchase a VW the next time I need to replace my vehicle. I have purchased three consecutive VW models in the last 10 years, on the strength of the make's reputation for being a solid, durable, dependable vehicle, and have had my vehicles religiously serviced at VW dealerships. However, with each vehicle purchased, there has been some nagging issue that repetitively wears out early. With my '04 Passat, the brakes repeatedly wore out in only 20,000 miles or so; yet my '02 Passat and '09 Jetta brake performance is normal, meaning it wasn't due to my braking style. My '09 Jetta has had engine difficulties, and yesterday came a shocker: my clutch is worn out at only 98,000 miles. I have been driving a standard shift for 10 years, and I don't 'ride the clutch', so I find that the clutch wearing out in only 3 years (and all highway miles) to be an unacceptable outcome. In addition, when a small-price part (like the shift pattern cap) fails, VW fails to make just that part available...it requires me to purchase the entire shift boot assembly at a cost of $190, which, to my mind, is gouging me into unnecessarily purchasing more than what is necessary in order to correct a minor (cosmetic) issue. It is evident to me that VW (as a company) rewards repeat customer loyalty with price-gouging. The extra expenses that owning these vehicles is making it no longer worthy of my loyalty. I will very likely choose a different make of vehicle the next time I purchase, on the hope that I will not be required to spend so much additional cash on maintenance. My lone regret is that, in the future, I will no longer be having my vehicle serviced by the fine professionals at this dealership. More