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Hudson Valley Volkswagen - Service Center

Wappingers Falls, NY

4.3
222 Reviews

222 Reviews of Hudson Valley Volkswagen - Service Center

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May 15, 2012

They have always been very accommodating and friendly. I called that morning to see if I could get in for a service and there was no hesitation they said bring it right in. More

by brujan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Paravati
Mar 19, 2013 -

Hudson Valley Volkswagen responded

Thank you for taking the time to submit your review. We pleased to hear that you had a positive experience and found our service department to be both friendly and accommodating. Our staff is always excited to go the extra mile for our valued and loyal customers and answer any questions or concerns they may have with their vehicles. Regards, Melanie Sullivan - Service Manager

May 11, 2012

The employee's of Hudson Vally Volkswagen are more than helpful and very nice. My issue has absolutely nothing to do with the dealership. MY issue has to deal with the car. This is my first Volkswagen and More

by jpungello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
brianna
Feb 07, 2013 -

Hudson Valley Volkswagen responded

Thank you for your review. I am sorry to hear you are having issues with your vehicles. Our goal is to provide outstanding service to all our customers. Feel free to contact me directly, so we can rectify this situation. We hope you will come back and give us another chance to regain your good will. Regards, Chris Gavin - General Manager

May 09, 2012

Courteous, Prompt, and reliable service. Will use this dealership for service in the future and will more than likely purchase another vehicle from this dealership. More

by hudsonvalleybirder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryanna
Feb 07, 2013 -

Hudson Valley Volkswagen responded

Thank you for your review. We strive each and every day to provide superior service and make all our customers' service apppointments a positive one. It has been a pleasure doing business with you, we look forward to working with you again soon. Regards, Melanie Sullivan - Service Manager

May 07, 2012

The Service Desk person explained every thing to me. She is very knowlegable and knows how to treat people. I like that the waiting area has web access. I can be productive while waiting. More

by ccoombsIII
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Desk
Feb 06, 2013 -

Hudson Valley Volkswagen responded

Thank you for your review. Customer service is our top priority so it is always reassuring to hear about your latest experience with our dealership. It has been a pleasure doing business with you, we hope to see you again soon. Regards, Melanie Sullivan - Sales Manager

May 07, 2012

I recommend this dealer because of their superior customer service. I was allowed a reprieve of sorts in mileage and was not charged for an oil service that I should have actually paid for myself. Th More

by chriscolon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MELANIE SULIVAN
Feb 06, 2013 -

Hudson Valley Volkswagen responded

Thank you for your your review and recommendation. We strive each and every day to provide excellent service for all our valued and loyal customers. We appreciate your business and thank you for choosing Hudson Valley Volkswagen. Regards, Melanie Sullivan - Service Manager

May 05, 2012

Melanie was fabulous. Her warm smile and knowledge together bring the VW experience over and beyond. In a world where great customer service seems to be a thing of the past, Melanie was a breath of f More

by jodie0878
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melanie Sullivan
Feb 06, 2013 -

Hudson Valley Volkswagen responded

Thank you for your review. We appreciate hearing that your service appointment at Hudson Valley Volkswagen went smoothly. Our entire service team works diligently each and every day to ensure all our customers have comfortable and worry free service appointments. We appreciate your business and thank you for choosing Hudson Valley Volkswagen. Regards, Melanie Sullivan - Service Manager

May 01, 2012

The service advisors Brianna and Debbie are always a pleasure to deal with. They understand my schedule and always get me in and out. They are always courteous and professional. More

by waltest
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie
Feb 06, 2013 -

Hudson Valley Volkswagen responded

Thank you for your comments. We are pleased to hear you were happy with the service you received from our service department. Our staff takes great pride in our work and always try to go the extra mile for all our valued and loyal customers. It has been a pleasure doing business with you, we hope to see you again soon. Regards, Melanie Sullivan - Service Manager

April 26, 2012

Very quick, thorough, efficient service at a reasonable price concerned about my time and distance coming to them. I travel over an hour to get to the dealer. Their rates are very reasonable as compared to More

by jwegrzyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie
Feb 06, 2013 -

Hudson Valley Volkswagen responded

Thank you for your review. I am very happy to hear you were that you were satisified with the service you received from our dealership. Our top priority is our customer service so it is greatly rewarding to hear about your latest experience with our service department. We appreciate your business and thank you for choosing Hudson Valley Volkswagen. Regards, Melanie Sullivan - Service Manager

April 25, 2012

It is always a pleasure to appear for service for either one of my two VWs at Hudson Valley Volkswagon. Debbie and Brianne have always been the most delightful service representatives for us over the past s More

by robert kampf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Parravati, Brianne
Dec 05, 2012 -

Hudson Valley Volkswagen responded

Thank you for your positive review. I am delighted to hear that Debbie and Brianne were helpful throughout your service appointment. They are important members of our staff who exemplifies the high standards and ethics we set for ourselves, and our customers have come to expect. We appreciate your business. Regards, Melanie Sullivan - Service Manager

April 19, 2012

complete and conveinent. loaner car was a huge plus. I would reccomend this dealer for vw service no problems at all so far, service staff was efficient and kept me well informed More

by vtskihouse
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
debbie paravati
Dec 05, 2012 -

Hudson Valley Volkswagen responded

Thank you for your review and recommendation. Our top priority is to provide all our valued customers with superior service and exceed all their expectations. It has been a pleasure doing business with you, we hope to see you again soon. Regards, Melanie Sullivan - Service Manager

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