Hudson Valley Volkswagen - Service Center

Recent visit Overall generally very good, however this time I did not receive a call, my car was not ready and I found my vehicle unlocked. They were very apologet Overall generally very good, however this time I did not receive a call, my car was not ready and I found my vehicle unlocked. They were very apologetic luckily I did not need my vehicle that morning. More

Had a problem. They fixed it. Trunk of car would not close or lock properly. Was told the price before work was preformed. They fixed the lock. Service manager, Jason, is great t Trunk of car would not close or lock properly. Was told the price before work was preformed. They fixed the lock. Service manager, Jason, is great to work with. More

Quick and professional service We arrived at the service department without an appointment because the car was suddenly making a horrible noise and we were afraid that it would be u We arrived at the service department without an appointment because the car was suddenly making a horrible noise and we were afraid that it would be unsafe to drive further. Though we are regular customers there, the service department was very busy. Despite this, the car was taken in almost immediately and, within 5 minutes, the problem was found. A stick had wedged itself between the rubber and metal of one tire. After showing us the problem, it took the mechanic about one minute to fix the problem, no charge, and we were happily on our way. All this was done with good cheer. And this was not the first time that I've had this service department go out of their way to provide excellent service. More

service department I arrived a few minutes late for my car's annual check up and the guys at the service desk were super nice about it. They explained what is going to h I arrived a few minutes late for my car's annual check up and the guys at the service desk were super nice about it. They explained what is going to happen during service and gave me an estimated time when their work will be done. I had a doc's appointment very close to that time and I've mentioned that to the person at the desk. Well..... my car was done and ready to leave 45 min earlier than the estimated time that was given to me. Oil change, annual check up, inspection, one tire change..... I am very happy to do business with this place. Highly recommended! More

Battery replacemenmt I called and got a same day appointment to have my battery replaced when it proved too difficult to replace the battery myself. They quoted a price an I called and got a same day appointment to have my battery replaced when it proved too difficult to replace the battery myself. They quoted a price and gave advice that was very helpful. More

Safety recall, oil change, check the media system Kind service person, nice waiting area. This is my second VW golf. I lease my cars, so they are never old and never require a lot of service. Kind service person, nice waiting area. This is my second VW golf. I lease my cars, so they are never old and never require a lot of service. More

great customer service my experience at the service was gratifying I was informed very step of the way and i was taken care of in a timely manner. my experience at the service was gratifying I was informed very step of the way and i was taken care of in a timely manner. More

great seavice center Had gotten my 2009 Volkswagen routon from Kingston and had it for about three months then the ignition went in it and found out it was recalled so we Had gotten my 2009 Volkswagen routon from Kingston and had it for about three months then the ignition went in it and found out it was recalled so we had it towed to the volks wagon dealer in Wappinger's and the service dept was great they had it up and running by 8 am the next day so I didn't have to change anything in my busy schedule they just got them a customer for life and the following day we got a call from them checking in on the car which is an added bonus More

I am always pleased with the friendly and competant service Both of the service reps are very knowledgeable as is the service mgr. I have always had a good experience here. They get you in and out in a timely m Both of the service reps are very knowledgeable as is the service mgr. I have always had a good experience here. They get you in and out in a timely manner. More

Jetta repairs Will, Brad and Jason are great, always very helpful and kind. My car was diagnosed and repaired with a nice turnaround time. No complaints here! Will, Brad and Jason are great, always very helpful and kind. My car was diagnosed and repaired with a nice turnaround time. No complaints here! More