Hudson Valley Volkswagen - Service Center

Service under extended warranty This is a great dealer with super service. I had a problem at another dealer who did work on my V10 diesel Touareg. They told me that the work to be d This is a great dealer with super service. I had a problem at another dealer who did work on my V10 diesel Touareg. They told me that the work to be done wasn't covered by the warranty. I paid for the work which was expensive. I then took the car to Hudson Valley VW because the same problem was still happening. They contacted the warranty company and had the previous work covered as well as the new work. Mindy at Hudson Valley VW was just great at working this all out. Jason in service was also great at diagnosing the problem and getting it fixed. It's now working as new. Thanks to all at HudsonValley VW for going the extra mile. The sales staff is also great. More

Good service, but something missing to be "great" This was my second time bringing my Beetle in for service. I was greeted only after waiting a short while, but no eye contact or "I'll be right with y This was my second time bringing my Beetle in for service. I was greeted only after waiting a short while, but no eye contact or "I'll be right with you" until employee was off the phone. Then he was very friendly and took my keys for the service and when I asked if the car was being washed I was told, "well, if I have someone free to do it"! Then he gave me a coupon for a free wash. This was not what I expected. The first time when a young lady was in charge, she went out of her way to make sure I was greeted immediately, informed me up front that my car would be washed and kept me informed of the progress. She was literally "all over the place" doing her job, pleasing customers as they came and went! I was informed I had some damage to the underside of my car, which involved an hour of labor to be charged, and was shown the damage. This was appreciated so I understood why I was charged $120.00 labor. Anyway, last year, my car was returned, clean inside and out---sparkling like new and I have since then bragged about the dealership to friends and family telling them you can't beat the customer service, friendliness of staff (staff that passed me, actually never looked at me; last time, staff nodded and smiled, said good morning), or the extra mile they go. It is just not the same. Which is why my rating went down to 4 (almost 3) stars instead of 5. More

Always great service! Still taking our 2 cars here for service. Jason in service is very professional & explains what was done every time. Plus free car washes! Recommended Still taking our 2 cars here for service. Jason in service is very professional & explains what was done every time. Plus free car washes! Recommended! More

Great customer service at the service desk I went in to get the tire sensors fixed, and Will at the service desk was very courteous. I waited for only a couple hours and sat in the comfortable I went in to get the tire sensors fixed, and Will at the service desk was very courteous. I waited for only a couple hours and sat in the comfortable waiting area and got a lot of work done. More

The Extended Personal Service Is Worth the Call This dealership offers not just fair pricing, extended warrenties and beautiful cars. They extend Pleasant Interaction throughout and they have gone b This dealership offers not just fair pricing, extended warrenties and beautiful cars. They extend Pleasant Interaction throughout and they have gone beyond willingly to help. Ty!! :) More

A great dealership Both sales and service are exceptional! Eric and Mindy have taken good care of my sales and the change in service leadership has not diminished the qu Both sales and service are exceptional! Eric and Mindy have taken good care of my sales and the change in service leadership has not diminished the quality of my service experience. A 10 all around. More

Very professional and helpful. I purchased my 2013 Jetta at Hudson Valley Volkswagen and have been using them for service for the past 2 years. I recently broke the latch on the dr I purchased my 2013 Jetta at Hudson Valley Volkswagen and have been using them for service for the past 2 years. I recently broke the latch on the driver's side door (requiring duct tape to keep closed). Jason immediately got my car in the next day and was able to provide me with a loaner. I have never had better service from any dealership before. More

Thank you Hudson Valley Volkswagen Thank you Jason H. for being a Professional caring person. You made sure my car was in and out in a timely manner and all my concerns were well taken Thank you Jason H. for being a Professional caring person. You made sure my car was in and out in a timely manner and all my concerns were well taken care of, along with checking and giving me notice of any safety recalls. I also liked that I could actually see my care being serviced I observed the excellent treatment & care given by your service tech. then to receive a free car wash to top the whole deal off. this was a great experience. Thank you Scott M. More

Excellent service provided just handling recall fixes Provided straight forward, honest service. Brought car in for an engine light on for a warrenteed fix. Found recall fixes, warrenteed fixes, I wasn't Provided straight forward, honest service. Brought car in for an engine light on for a warrenteed fix. Found recall fixes, warrenteed fixes, I wasn't even aware of and took care of it. Updated me with how long service would take, when fixes were taking longer than expected, and had the car ready the very next day. I've been to other dealership service departments in the Hudson valley. By far my best experience. Clean friendly waiting area, happy to even see a kid friendly play area. More

fantastic service I normally have my VW serviced in Washington, D.C., but in the future will try and take it here simply because the experience was much more pleasant. I normally have my VW serviced in Washington, D.C., but in the future will try and take it here simply because the experience was much more pleasant. Also, the service folks were honest about what my car needed and didn't just try and sell up. More